Travel Center General Manager

Pilot Company is a prominent network of travel centers, boasting more than 30,000 team members and operating over 750 retail and fueling locations across 44 states in the United States and six Canadian provinces. Established in 1958 by Jim A. Haslam II and presently led by CEO Adam Wright, Pilot Company has grown to be a leader in the energy and logistics industry. The company's energy and logistics division not only supplies fuel but also operates one of the largest tanker fleets in the country, playing a pivotal role in supporting oil operations in some of the busiest basins nationwide. Pilot Company stands out for its comprehensive expertise across various sectors such as supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. The company's culture centers on its founding values, a people-first approach, and a strong commitment to giving back to the communities it serves. Pilot Company proudly promotes diversity and inclusion within its workforce, ensuring every qualified applicant has an equal opportunity for employment, regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Military personnel are especially encouraged to apply, reflecting the company's recognition of diverse backgrounds and experiences.

In this context, Pilot Flying J is seeking a skilled and experienced Retail General Manager to oversee its high-volume retail and travel center operations. This crucial role entails developing, implementing, and managing business plans for travel centers and restaurants with objectives focused on meeting sales targets, achieving profit goals, and maintaining exceptional customer satisfaction standards. As a Retail General Manager, the successful candidate will lead a dynamic team, fostering a customer-centric culture that enhances operational efficiency and overall guest experience. Key responsibilities include ensuring customer expectations are consistently met, conducting regular meetings with subordinate staff, and maintaining strong vendor relationships that underpin effective supply chains. The Retail General Manager is also tasked with staffing responsibilities ranging from interviewing and hiring new team members to providing ongoing training and development opportunities. The role demands a hands-on approach to driving sales growth, supervising daily team activities, tracking inventory levels accurately, and delivering superior customer service. Furthermore, the candidate will be responsible for analyzing financial data through profit and loss (P&L) statements to make informed decisions that align with company objectives. Salary for this position starts between $54,300 and $80,750 annually, demonstrating competitive compensation aligned with the candidate's experience and expertise. This role offers an opportunity to contribute to a leading company that values integrity, teamwork, and a commitment to fueling people and keeping North America moving. If you are a motivated leader with a passion for retail management and customer service excellence, this position at Pilot Flying J presents a rewarding career path within a respected and well-established organization.