Travel Center General Manager

Pilot Company is a leading network of travel centers and retail locations spanning 44 states and six Canadian provinces. Founded in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, this company has grown to employ more than 30,000 team members across over 750 fueling and retail sites. The company specializes not only in retail and travel center services but also operates a significant energy and logistics division. This division is a major supplier of fuel, managing one of the largest tanker fleets and offering crucial logistical support for oil operations in some of the nation's busiest basins. Pilot Company’s commitment to innovation is evident through its diversified operations, including supply chain management, retail operations, logistics and transportation, technology and digital transformation, construction, maintenance, human resources, finance, and sales and marketing. The company prides itself on a people-first culture and a strong dedication to community involvement, ensuring that every employee and customer experience is grounded in respect and integrity. Pilot Company also maintains a policy of inclusivity and equal opportunity employment, welcoming applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. Military veterans are especially encouraged to apply.

The role of Retail General Manager at Pilot Flying J involves overseeing the operations of high-volume retail facilities, including travel centers and restaurants. The position plays a critical role in driving business success by developing and implementing business plans aimed at meeting sales goals, profit objectives, and customer satisfaction standards. The Retail General Manager ensures that service quality surpasses customer expectations while leading a team through interviewing, hiring, training, and ongoing development. Key responsibilities include conducting staff meetings, maintaining strong vendor relationships, managing inventories, tracking financial performance through profit and loss analyses, and fostering a customer-centric culture. The role demands a dynamic leader who can effectively manage diverse teams and operate with flexibility, supporting work schedules that include nights, weekends, and holidays. Candidates should demonstrate accountability, integrity, and proven leadership abilities, with a record of managing high-volume retail or service industry environments. As this is a leadership position, the Retail General Manager contributes significantly to the overall success and positive reputation of Pilot Flying J, ensuring business operations align with company values and strategic goals. The starting salary range for this position is between $57,800 and $83,825 per year, reflecting the significant responsibilities and experience required.