Travel Center General Manager

Pilot Company is a prominent leader in the travel center industry, operating an extensive network that includes over 750 retail and fueling locations across 44 U.S. states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, the company has built a storied history rooted in foundational values, a people-first culture, and a strong commitment to community involvement. With more than 30,000 team members, Pilot Company leverages its extensive market presence to serve a wide array of customers ranging from individual travelers to trucking companies, ensuring that North America continues to move efficiently and reliably. The company’s energy and logistics division is a top supplier of fuel, operating one of the largest tanker fleets and supporting critical oil operations across major basins.Apart from its core retail and fueling operations, Pilot Company fosters expertise in diverse areas including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. This broad portfolio emphasizes Pilot’s holistic approach to business growth and customer satisfaction, ensuring sustainability and adaptability in a dynamic market environment.

The Retail General Manager role at Pilot Flying J offers a rewarding opportunity to lead high-volume retail facilities within this thriving enterprise. This role requires a strategic and hands-on leader accountable for creating and executing business plans for travel centers and attached restaurants that not only meet but exceed established sales and profit goals. The position demands ensuring exceptional customer service and satisfaction, managing vendor relationships, conducting regular team meetings, and fostering a collaborative work environment. By driving sales and managing inventory efficiently, the Retail General Manager supports operational excellence from both staffing and financial perspectives.

Representing a pivotal leadership role, the Retail General Manager is tasked with building, coaching, and leading teams with an emphasis on recruitment, hiring, and comprehensive training programs that encourage long-term employee development and retention. With a focus on exceeding customer expectations and achieving financial objectives, this position offers a competitive salary range of $57,800 to $83,825 annually, reflecting the value Pilot Company places on experienced leadership in their retail operations. Flexible scheduling that includes nights, days, weekends, and holidays further reflects the dynamic and customer-centric nature of this position. Overall, the Retail General Manager role is crucial to maintaining Pilot Flying J's reputation as a top-tier provider in the travel center industry, supporting a culture of integrity, accountability, and continuous improvement.