Travel Center Assistant Manager

Pilot Company is a prominent and industry-leading network of travel centers, boasting more than 30,000 dedicated team members across over 750 retail and fueling locations in 44 U.S. states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, the company has grown into a significant player in the energy and logistics sector, serving as a top supplier of fuel with one of the nation’s largest tanker fleets. With a strong commitment to its founding values and people-first culture, Pilot Company prioritizes customer satisfaction, employee development, and community involvement, sustaining a legacy of excellence and service for over six decades.

This institution's broad expertise ranges across supply chain and retail operations, transportation and logistics, technology and digital innovation, construction and maintenance, as well as human resources, finance, and sales and marketing. Through this, Pilot Company continually innovates to meet the evolving needs of its customers and partners while emphasizing safety, reliability, and efficiency. The company fosters an inclusive employment environment where all qualified applicants receive consideration irrespective of race, color, religion, sex, national origin, disability, or veteran status, with a welcoming attitude towards military veterans.

The role of Retail Assistant Manager at Pilot Flying J involves overseeing high-volume retail travel centers and restaurant facilities. This full-time position entails creating and executing business plans that align with the company's objectives and targets related to sales, profitability, and customer satisfaction. The Retail Assistant Manager plays a critical role in ensuring exceptional service standards are met consistently, driving sales growth, managing and developing team members, and maintaining efficient operational and financial controls. The expected salary for this role ranges from $39,400 to $57,125 annually.

In this role, the Retail Assistant Manager ensures that customer expectations are met through active engagement and leadership. They conduct team meetings, nurture vendor relationships, and guide staffing efforts including interviewing, hiring, and comprehensive training. The responsibilities further extend to managing inventory, performing profit and loss analyses, and fostering a strong customer-focused culture within the travel center environment. A flexible schedule is essential, as the role requires availability nights, days, weekends, and holidays.

The company values managerial integrity, accountability, and excellent leadership skills. Candidates should have proven management experience in the retail, restaurant, grocery, or other service industries, with financial result accountability, especially proficiency in managing high-volume retail operations with P&L responsibility. Pilot Flying J also offers competitive benefits, including fuel discounts, nationwide medical, dental, and vision plans, 401(k), flexible spending accounts, tuition reimbursement, adoption assistance, a flexible schedule, and weekly pay, ensuring a comprehensive support system for its employees.