Travel Center Assistant Manager

Pilot Company is a leading network of travel centers and fueling stations, comprising more than 30,000 team members and over 750 retail and fueling locations spread across 44 states in the US and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently overseen by CEO Adam Wright, Pilot Company remains true to its founding values of a people-first culture and a strong commitment to giving back to the communities it serves. The company’s operations span several sectors including logistics, energy supply, retail management, technology innovation, construction, and others, making it an integral part of North America's transportation and fuel supply infrastructure. Triumphing as both a premier fuel supplier with one of the largest tanker fleets and a top provider of travel center services, Pilot Company plays a vital role in keeping North America moving and supporting economic vitality across numerous regions. The company fosters an inclusive work environment offering equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability, or protected veteran status, and actively encourages military personnel to apply for its roles.

Pilot Flying J, a major segment of Pilot Company, is actively seeking an experienced Retail Assistant Manager to lead operations at its high-volume travel centers. This full-time role features a salary range starting from $48,700 to $70,565 per year, and involves overseeing the generation and execution of business plans for travel centers and associated restaurants, aiming to meet and exceed sales, profit, and customer satisfaction benchmarks. The Retail Assistant Manager is responsible for ensuring the utmost customer service quality, conducting effective team meetings, maintaining strong vendor relationships, and managing a diverse team from hiring, training, and ongoing development perspectives. The role requires hands-on leadership in driving sales growth, managing operational inventory, delivering exceptional customer experiences, and liaising with various stakeholders to perform financial analyses including profit and loss statements. This position demands a proactive approach to team management, fostering a customer-focused culture while maintaining operational excellence in a high-volume, dynamic retail environment.

The ideal candidate will bring a robust history of management experience in retail, restaurant, grocery, or comparable service industries, demonstrating proven capabilities in financial performance accountability within high-volume settings. Candidates must exemplify leadership integrity, accountability, and the flexibility to work nights, days, weekends, and holidays as required. By joining Pilot Flying J in this managerial capacity, the Retail Assistant Manager will be at the forefront of a vibrant team committed to operational success at some of the busiest retail fuel stations in North America. The role offers a chance to be part of a company that prioritizes employee development and community support, with a rewarding compensation package reflecting the critical responsibilities entrusted to this position.