Travel Center Assistant Manager

Pilot Company is a leading and trusted network of travel centers with over 30,000 team members and more than 750 retail and fueling locations spread across 44 states in the US and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has grown into a major player in the energy, logistics, and retail sectors. The organization is committed to a people-first culture and strong core values, focusing on supporting its employees, customers, and communities. Pilot Company operates one of the largest tanker fleets in the nation and plays a vital role in oil operations across some of North America’s busiest basins. Its diverse portfolio of services includes supply chain management, retail operations, transportation, technology, construction, human resources, finance, sales, and marketing.

As a reputable industry leader, Pilot Company is dedicated to diversity, equity, and inclusion, actively encouraging military veterans to apply, and ensuring equal employment opportunities regardless of race, color, religion, sex, national origin, disability, or protected veteran status. This commitment is evident in the welcoming work environment and steady growth opportunities for its team members.

The Retail Assistant Manager position at Pilot Flying J is a vital role responsible for managing high-volume retail facilities within the travel center network. This role focuses on developing and executing business plans designed to meet sales, profit objectives, and customer satisfaction targets. Starting pay rates for this position range from $44,100 to $63,900 annually, reflecting the company’s dedication to rewarding experienced and motivated managers. The Retail Assistant Manager acts as a key leader, coaching, building, and managing teams by overseeing staffing, interviewing, hiring, and training processes.

The role involves a broad spectrum of responsibilities including maintaining excellent customer relationships, conducting team meetings, building strong vendor partnerships, driving sales growth, managing inventory, and performing profit and loss analysis. One of the core pillars of this position is fostering a customer-focused culture that consistently meets or exceeds customer expectations. The Retail Assistant Manager must demonstrate strong leadership abilities to effectively manage day-to-day operations and support the achievement of overall business goals.

Moreover, Pilot Flying J emphasizes operational and financial excellence by expecting the Retail Assistant Manager to track sales performance, control costs, and analyze financial data to ensure profitability. This responsible role requires flexibility to work across various shifts including nights, days, weekends, and holidays, showcasing the dynamic environment of the travel center industry. Successful candidates are those who exhibit integrity, accountability, and a passion for developing teams while driving business success.