Travel Center Assistant Manager

Pilot Company is a renowned leader in the travel center industry, operating a vast network that includes more than 750 retail and fueling locations across 44 states and six Canadian provinces. With over 30,000 dedicated team members, Pilot Company is not only a cornerstone in the travel and logistics domain but also a major supplier of fuel through its energy and logistics division, which boasts one of the largest tanker fleets in the country. This division plays a critical role in servicing oil operations in some of the nation's busiest basins, reflecting the company's strong footprint across various sectors including supply chain management, retail operations, logistics and transportation, technology, digital innovation, construction, maintenance, human resources, finance, and sales and marketing. Founded in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, Pilot Company remains deeply committed to its founding values of putting people first and giving back to the communities it serves. These principles have guided the company’s growth for more than six decades, making it a trusted and respected employer in the region. Pilot Company’s culture is built on a dedication to fueling people and keeping North America moving, whether that be through serving guests, supporting team members, or aiding trucking companies in their journeys. The company prides itself on inclusivity and diversity, encouraging all qualified applicants to apply, including military veterans, with assurance that employment consideration is free from discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

The role of Retail Assistant Manager at Pilot Flying J is a key leadership position focused on managing high-volume retail facilities within the network. This full-time role offers a competitive salary ranging from $46,400 to $67,235 annually, reflecting the significant responsibilities and expectations involved. The Retail Assistant Manager will be charged with the development and execution of strategic business plans designed to meet sales targets, profitability goals, and overall customer satisfaction standards. Key duties include supervising store operations, ensuring exceptional customer service, conducting employee meetings, and maintaining robust relationships with vendors. This managerial role also involves building, coaching, and managing the team — covering staffing, interviewing, hiring, and training initiatives to cultivate a productive and motivated workforce. The position demands strong financial acumen, particularly in profit and loss (P&L) analysis, inventory tracking, and driving sales performance. Candidates must be capable of fostering a customer-focused culture while managing diverse teams effectively in a fast-paced retail environment. The job requires flexibility to work nights, days, weekends, and holidays to support the ongoing needs of the operation. Pilot Flying J provides employees with opportunities for growth and development, alongside a supportive work environment that values integrity, accountability, and leadership excellence. This role is ideal for professionals seeking to advance their career in retail management within a dynamic and growing company that values its people and community.