Travel & Expense Supervisor

Encore is a leading hospitality and event experience company recognized for delivering world-class service to clients across various industries. Operating within a dynamic and fast-paced sector, Encore is committed to cultivating a welcoming culture that values inclusivity and belonging, celebrating the unique strengths and differences of every individual. The company prides itself on providing its employees and their families with comprehensive benefits and fostering a supportive and professional work environment. The team environment at Encore is focused on service levels, customer satisfaction, productivity, and upholding company values by encouraging ownership, driving results, and promoting effective teamwork. Employees commonly work in office settings but are expected to maintain professional appearance standards both in-office and when traveling, representing the company and its venues with integrity and professionalism.

The Travel & Expense Supervisor role at Encore plays a critical role in the efficient administration and continuous improvement of the company’s SAP Concur Expense environment. Reporting directly to the Senior Manager of Accounts Payable, this supervisory position leads a small team responsible for daily expense operations. The incumbent will function as the primary administrator for the SAP Concur system, configuring and maintaining expense policies, audit rules, approval hierarchies, and user permissions to ensure seamless travel and expense (T&E) operations. This role demands a strong functional expertise in Concur and a thorough understanding of corporate travel and expense policies to support compliance and audit programs effectively.

Key responsibilities include driving T&E compliance, enhancing the user experience, supporting auditing and reporting initiatives, identifying opportunities for cost savings, and managing corporate card processes. The Travel & Expense Supervisor collaborates closely with internal stakeholders and third-party providers to implement system enhancements, integrations with ERP, HRIS, and travel booking tools, as well as maintaining comprehensive system documentation and training materials. In addition, this role leads efforts around auditing and compliance by analyzing expenditure trends, investigating policy violations, and developing strategies to reduce risk and ensure accountability. The position involves managing communication and change programs by designing and delivering training to employees and approvers, maintaining internal communications on policies and system updates, and overseeing company knowledge resources.

People management and development are central to this role, where the supervisor fosters a positive team environment aligned with Encore’s values, measures departmental performance with relevant metrics, addresses staffing concerns, and supports team growth through mentoring and coaching. The ideal candidate will have a BA/BS degree in Accounting, Finance, or related fields, with a minimum of four years’ experience in accounts payable and/or travel and expense roles, including hands-on experience with SAP Concur. Leadership experience and a strong customer service orientation are highly desired. Candidates must demonstrate excellent communication skills, proficiency with Microsoft Office—particularly advanced Excel functions—and a continuous improvement mindset. They must be self-motivated, detail-oriented, and capable of excelling in a fast-paced environment.

The position offers a competitive salary range of $74,182 to $96,437, with final compensation based on factors such as experience, location, and skills. Opportunities for overtime, bonuses, or incentives may also apply. Encore is dedicated to providing top-tier benefits and fostering professional growth within a respectful and inclusive culture that rewards ownership, ethical conduct, and operational excellence.