Travel Agent - Colorado Springs, CO

The Auto Club Group (ACG) is a leading membership organization recognized for providing an extensive range of services including membership benefits, travel assistance, insurance options, and financial services. Serving over 14 million members across 14 states and 2 U.S. territories, ACG operates through well-known brands such as AAA, Meemic, and Fremont. ACG is the second largest AAA club in North America and prides itself on its rich heritage of exceptional customer service paired with a strong commitment to innovation and technological advancement. The organization fosters an inclusive and welcoming environment, encouraging diversity of backgrounds, experiences, and viewpoints, which strengthens its community and workforce. ACG’s corporate culture is rooted in mutual support, enthusiasm, and dedication to helping members enjoy life’s journey, whether that be through roadside assistance, travel planning, or financial security.

Located in Colorado Springs, CO, the position is full-time, non-exempt, and aimed at individuals looking to build a rewarding career in travel sales with a base pay plus unlimited commission potential. The role offers a generous signing bonus ranging from $1,500 to $3,000 for applicants new to The Auto Club Group. Employees will work Monday through Friday from 8:30 am to 5:30 pm within an ACG branch, providing in-person services to members. This position offers a competitive compensation package that includes a base pay of $34,320 with the potential to earn up to $10,400 in supplemental pay or commissions, with opportunities for uncapped earnings through commissions on travel, membership, and credit card sales. Established employees have access to guaranteed commission payouts, special performance incentives, and overtime pay.

The role centers around driving revenue growth and deepening AAA member engagement through consultative sales, relationship management, and comprehensive travel planning. Responsibilities include generating new sales, retaining members, and expanding the Auto Club Group's diverse portfolio of offerings. This involves working with a wide array of products including cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, credit cards, and memberships. The successful candidate will utilize digital tools and lead-generation systems to build a strong repeat client base. Travel planning here includes managing complex domestic and international itineraries, processing reservations, advising clients on documentation, and ensuring efficient payment and document handling.

The ideal candidate will be adept at developing long-term relationships with AAA members, leveraging their strong customer service skills to resolve concerns and enhance satisfaction. They will be goal-driven, focused on achieving assigned sales targets, and skilled in promoting competitive products that help maintain ACG’s position as a market leader. In addition to sales abilities, the role benefits greatly from candidates who can adapt quickly to new technologies, actively seek referrals, and maintain a proactive approach in lead generation.

ACG offers outstanding support to their travel sales agents, including free leads with priority access to likely travel prospects, marketing assistance, exclusive partner discounts, and a reduced administrative load via a dedicated support structure including inside sales and air desk assistance. Training and development are core parts of the employment experience, with free travel partner certifications, online training programs that offer travel benefits upon completion, and familiarization tours and cruises at no cost. Employees also receive exclusive travel agent benefits such as the International Airlines Travel Agent Network Card (IATAN) and complimentary membership with the American Society of Travel Advisors (ASTA).

Benefits at ACG are comprehensive, covering health, financial, wellness, and career development needs. Medical plans include multiple coverage options, prescription drug, dental, and vision benefits, as well as confidential support services through an Employee Assistance Program. Financial protection is provided through company-paid basic life insurance, optional supplemental life insurance and dependent coverage, short-term and long-term disability, and options for critical illness, accident, and pet insurance. Retirement and savings plans include a 401(k) with matching contributions and company contributions, as well as HSA and FSA accounts. Paid time off is accrued with tenure and includes vacation, sick leave, holidays, mental health days, floating holidays, and volunteer leave. Additional perks include tuition assistance, professional certification support, career development opportunities, complimentary AAA membership with travel discounts, and adoption assistance. This position is dedicated to fostering professional growth and ensuring a balanced, supportive work environment.