Travel Advisor Specialists - Remote

TP is a leading global provider of digital business services dedicated to partnering with some of the world’s most prominent brands. The company excels in optimizing operations through advanced technology and sustainable business practices. With a global workforce of 500,000 team members speaking over 300 languages, TP is a force for good in communities and for its clients worldwide. TP emphasizes a culture of inclusion and diversity where every employee feels valued, and it encourages limitless career growth for those who demonstrate ambition and high performance. The company is also committed to supporting active-duty service members, veterans, and military families, underscoring its inclusive hiring practices. TP offers its team members comprehensive benefits including medical, vision, and dental health coverage, mental health resources including Employment Assistance Programs, health and personal time off, leave programs, retirement plans such as 401(k), life insurance, supplemental medical coverage, critical care insurance, pet insurance, flexible spending accounts (FSA), and retailer discounts. TP is an equal opportunity employer that does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nThe role of Travel Advisor Specialist at TP involves being a primary point of contact for clients by managing inbound and outbound communications with professionalism and efficiency. Utilizing a range of web-based tools, the Travel Advisor Specialist is responsible for resolving inquiries swiftly to ensure a seamless and positive customer experience in a fast-paced environment. This position is ideal for individuals who thrive under pressure and are passionate about delivering excellent customer service. The specialist handles field customer inquiries by providing innovative solutions to questions, issues, and concerns. Responsibilities include rapidly responding to customer inquiries, demonstrating active listening, handling confidential customer information with care, and aiming to resolve issues on the first contact. The role also entails effective communication with customers, de-escalation of conflicts where necessary, and escalating calls when appropriate. Documenting all call-related information accurately for auditing and reporting and providing feedback regarding call issues are essential duties. Additionally, the specialist may be required to upsell relevant products or services to customers. This position requires someone who is fearless and dedicated to delivering the best possible service at all times. Employment is restricted to residents of specified U.S. states and the application process is ongoing until all positions are filled. Candidates interested in applying should visit the TP Careers site for further details and application submission.