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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Pechanga Resort and Casino is a premier hospitality and entertainment destination located in Temecula, California. As a renowned resort and casino, it offers an extensive range of accommodations, dining options, entertainment, and gaming experiences for guests from across the nation and around the world. The resort maintains a commitment to delivering Four Diamond quality service standards to ensure an exceptional guest experience throughout its sprawling property. Known for its luxurious amenities, high-end services, and vibrant atmosphere, Pechanga Resort and Casino represents a leader in the gaming and hospitality industry, continuously striving to provide memorable and enjoyable stays for all visitors.Show More
Job Requirements
- Must have a high school diploma or GED
- at least two years of related experience preferred
- must obtain a Class A gaming license
- must possess a valid Class C Driver's License
- ability to work nights, weekends, and holidays
- ability to follow dress and uniform policies
- ability to make eye contact while speaking
- ability to work under stressful situations
- must have a professional demeanor
- self-starter with high motivation and resourcefulness
- ability to work positively in a culturally diverse environment
- must be dependable and reliable
- must drive at or under speed limits
- must communicate effectively with guests and team
- must attend training and department meetings as required
- willingness to assist guests with disabilities
- must have excellent interpersonal and driving skills
- maintain calm and alertness during shift and emergencies
Job Qualifications
- High school diploma or general education degree (GED)
- at least two years of related experience preferred
- ability to read and comprehend simple instructions, correspondence, and memos
- ability to write simple correspondence
- effective one-on-one and small group communication skills
- ability to add, subtract, multiply, and divide with whole numbers, common fractions, and decimals
- ability to compute rate, ratio, and percent and interpret bar graphs
- ability to apply common sense understanding to carry out simple instructions
- ability to deal with standardized situations with occasional or no variables
- ability to obtain a Class A gaming license
- possession of a valid Class C Driver's License to transport no more than 10 passengers
- professionalism and a positive attitude
- ability to follow direction and work in a fast-paced environment
- strong interpersonal and driving skills for customer satisfaction
Job Duties
- Greet guests and provide casino, property, and city information
- comply with all departmental policies/procedures and service guarantees
- communicate with dispatchers and/or management by radio or telephone in order to exchange information and receive requests for passenger service
- ensure that passengers follow safety regulations
- educate passengers with regard to local information
- be familiar with surrounding main streets, freeways, and airports
- ensure that the limo is clean, has ample fuel, and is properly maintained
- communicate directions or plans with guests as needed
- open and close the door for the guests when they enter or exit the vehicle
- demonstrate service-oriented, patience, and helpful attitude
- assist guests with physical disabilities requiring extra time and assistance
- maintain excellent interpersonal skills and limit personal interaction unless requested by guest
- drive at or under the speed limit at all times
- comply with resort policies and procedures
- communicate effectively to provide clear direction to guests and employees
- remain calm and alert throughout the shift and during emergencies
- attend all training classes as directed
- participate in pre-shift department meetings
- maintain favorable working relationships with all departments
- keep supervisor informed of problems or unusual events
- answer questions while up-selling the resorts outlets and other amenities
- ensure highest level of customer satisfaction via in-person, e-mail, or phone interactions
- maintain knowledge of Pechanga promotions, concerts, events, and in-house activities
- gather relevant operational information to assist guests
- perform other tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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