Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Pechanga Resort and Casino is a premier hospitality and entertainment destination located in Temecula, California. As a renowned resort and casino, it offers an extensive range of accommodations, dining options, entertainment, and gaming experiences for guests from across the nation and around the world. The resort maintains a commitment to delivering Four Diamond quality service standards to ensure an exceptional guest experience throughout its sprawling property. Known for its luxurious amenities, high-end services, and vibrant atmosphere, Pechanga Resort and Casino represents a leader in the gaming and hospitality industry, continuously striving to provide memorable and enjoyable stays for all visitors.
The Transportation Limousine Driver role at Pechanga Resort and Casino plays a crucial part in reinforcing the resort's commitment to superior guest service. This position is responsible for providing safe and efficient transportation services on and off the property, catering to guests by transporting up to six passengers while ensuring their comfort, safety, and satisfaction. The driver will greet guests warmly and provide helpful information about the casino, resort amenities, and the local area, creating an inviting and professional atmosphere. The role requires adherence to the Four Diamond Service Agreement, which emphasizes exemplary customer service standards, effective communication, and teamwork.
In this position, the limousine driver must be knowledgeable about local streets, freeways, and airports to assist guests effectively and ensure timely travel. Responsibilities include maintaining the limousine to a high standard of cleanliness, safety, and readiness, including having adequate fuel and performing routine checks, reflecting the resort's commitment to quality and safety. Drivers are expected to uphold all safety regulations, communicate clearly with guests and staff, and exhibit patience, professionalism, and a helpful attitude, especially when assisting guests with physical disabilities or special needs.
This role demands a dependable individual who can drive responsibly within speed limits, remain calm and alert throughout their shifts, and provide guest service that aligns with the resort's policies and quality standards. Interpersonal skills are key as the driver will interact with a wide range of guests, ensuring they receive a seamless transportation experience. The driver must also be proactive in supporting resort promotions by answering guest inquiries, engaging in upselling opportunities, and staying informed about ongoing events and special offers across the resort. Continual training and collaboration with other departments are part of the job, fostering a harmonious work environment and exceptional overall guest satisfaction.
Overall, the Transportation Limousine Driver position at Pechanga Resort and Casino is ideal for a customer-oriented, professional individual with excellent driving skills and a passion for delivering outstanding hospitality experiences. This role offers the opportunity to contribute to one of California's leading resort destinations by ensuring guests receive prompt, safe, and courteous transportation services during their visit.
The Transportation Limousine Driver role at Pechanga Resort and Casino plays a crucial part in reinforcing the resort's commitment to superior guest service. This position is responsible for providing safe and efficient transportation services on and off the property, catering to guests by transporting up to six passengers while ensuring their comfort, safety, and satisfaction. The driver will greet guests warmly and provide helpful information about the casino, resort amenities, and the local area, creating an inviting and professional atmosphere. The role requires adherence to the Four Diamond Service Agreement, which emphasizes exemplary customer service standards, effective communication, and teamwork.
In this position, the limousine driver must be knowledgeable about local streets, freeways, and airports to assist guests effectively and ensure timely travel. Responsibilities include maintaining the limousine to a high standard of cleanliness, safety, and readiness, including having adequate fuel and performing routine checks, reflecting the resort's commitment to quality and safety. Drivers are expected to uphold all safety regulations, communicate clearly with guests and staff, and exhibit patience, professionalism, and a helpful attitude, especially when assisting guests with physical disabilities or special needs.
This role demands a dependable individual who can drive responsibly within speed limits, remain calm and alert throughout their shifts, and provide guest service that aligns with the resort's policies and quality standards. Interpersonal skills are key as the driver will interact with a wide range of guests, ensuring they receive a seamless transportation experience. The driver must also be proactive in supporting resort promotions by answering guest inquiries, engaging in upselling opportunities, and staying informed about ongoing events and special offers across the resort. Continual training and collaboration with other departments are part of the job, fostering a harmonious work environment and exceptional overall guest satisfaction.
Overall, the Transportation Limousine Driver position at Pechanga Resort and Casino is ideal for a customer-oriented, professional individual with excellent driving skills and a passion for delivering outstanding hospitality experiences. This role offers the opportunity to contribute to one of California's leading resort destinations by ensuring guests receive prompt, safe, and courteous transportation services during their visit.
Job Requirements
- Must have a high school diploma or GED
- at least two years of related experience preferred
- must obtain a Class A gaming license
- must possess a valid Class C Driver's License
- ability to work nights, weekends, and holidays
- ability to follow dress and uniform policies
- ability to make eye contact while speaking
- ability to work under stressful situations
- must have a professional demeanor
- self-starter with high motivation and resourcefulness
- ability to work positively in a culturally diverse environment
- must be dependable and reliable
- must drive at or under speed limits
- must communicate effectively with guests and team
- must attend training and department meetings as required
- willingness to assist guests with disabilities
- must have excellent interpersonal and driving skills
- maintain calm and alertness during shift and emergencies
Job Qualifications
- High school diploma or general education degree (GED)
- at least two years of related experience preferred
- ability to read and comprehend simple instructions, correspondence, and memos
- ability to write simple correspondence
- effective one-on-one and small group communication skills
- ability to add, subtract, multiply, and divide with whole numbers, common fractions, and decimals
- ability to compute rate, ratio, and percent and interpret bar graphs
- ability to apply common sense understanding to carry out simple instructions
- ability to deal with standardized situations with occasional or no variables
- ability to obtain a Class A gaming license
- possession of a valid Class C Driver's License to transport no more than 10 passengers
- professionalism and a positive attitude
- ability to follow direction and work in a fast-paced environment
- strong interpersonal and driving skills for customer satisfaction
Job Duties
- Greet guests and provide casino, property, and city information
- comply with all departmental policies/procedures and service guarantees
- communicate with dispatchers and/or management by radio or telephone in order to exchange information and receive requests for passenger service
- ensure that passengers follow safety regulations
- educate passengers with regard to local information
- be familiar with surrounding main streets, freeways, and airports
- ensure that the limo is clean, has ample fuel, and is properly maintained
- communicate directions or plans with guests as needed
- open and close the door for the guests when they enter or exit the vehicle
- demonstrate service-oriented, patience, and helpful attitude
- assist guests with physical disabilities requiring extra time and assistance
- maintain excellent interpersonal skills and limit personal interaction unless requested by guest
- drive at or under the speed limit at all times
- comply with resort policies and procedures
- communicate effectively to provide clear direction to guests and employees
- remain calm and alert throughout the shift and during emergencies
- attend all training classes as directed
- participate in pre-shift department meetings
- maintain favorable working relationships with all departments
- keep supervisor informed of problems or unusual events
- answer questions while up-selling the resorts outlets and other amenities
- ensure highest level of customer satisfaction via in-person, e-mail, or phone interactions
- maintain knowledge of Pechanga promotions, concerts, events, and in-house activities
- gather relevant operational information to assist guests
- perform other tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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