Tram Driver

Hornblower Group is a prominent global leader in the experience and transportation industry, boasting a rich history that spans over 100 years. The company operates an extensive portfolio of international offerings, which includes a diverse range of water- and land-based experiences as well as ferry and transportation services. Within this expansive portfolio lies City Experiences, Hornblower Group's premier experience division, which delivers unique dining and sightseeing cruises as well as walking and food tours through its well-known brand names such as City Cruises, Walks, and Devour. This division caters to customers seeking memorable and immersive experiences in various cities, effectively combining tourism with exceptional service and entertainment.

Additionally, City Ferry, a key part of Hornblower Group's Ferry and Transportation Division, stands as the largest private operator of high-speed passenger and vehicle ferries in the United States. The company transports more than 10 million passengers annually via prominent ferry systems like NYC Ferry and Puerto Rico Ferry, among other regional ferry operations. This highlights Hornblower Group's vital role in providing reliable, efficient, and safe ferry transportation across multiple locations.

Hornblower Group's subsidiaries further bolster its offering and operational capabilities. Hornblower Marine delivers vessel outhaul and maintenance services, operating out of the Bridgeport Boatworks facility in Bridgeport, Connecticut. Seaward Services, Inc. specializes in comprehensive shipping, waterfront logistics, and management services, ensuring the smooth operation and maintenance of government and commercial vessels. Finally, another notable subsidiary is Anchor Operating System, LLC, an independent entity within the group that offers sophisticated reservation, ticketing, and website integration services to clients within transportation, tourism, and entertainment sectors.

Headquartered in Orlando, Florida, the Hornblower Group also maintains additional corporate offices across major cities including San Francisco, Boston, Chicago, London, New York, Dublin, and Ontario. Their international reach spans more than 10 countries and over 50 U.S. cities, servicing more than 20 million guests annually. This broad presence and commitment to excellence make Hornblower Group a significant employer and industry leader.

The role of Tram Driver at Hornblower Group is a critical position, particularly associated with operations on Alcatraz Island. This seasonal position, running from July through November, involves the safe, efficient, and customer-oriented operation of the Tram used to transport visitors across the island. The Tram Driver is responsible not only for expertly maneuvering the vehicle according to National Park Service (NPS) Standard Operating Procedures but also for ensuring a safe and comfortable experience for all passengers.

The Tram Driver's duties include managing boarding lines and crowd control at the Alcatraz dock, ensuring the smooth flow of visitors on and off the Tram. The role demands strict adherence to safety guidelines, daily maintenance and safety checks on the Tram, and precise scheduling to maintain timely arrivals and departures. Beyond operational tasks, the Tram Driver serves as an ambassador by informing visitors about safety protocols and enhancing their overall visit.

This position requires an attentive, proactive individual capable of handling emergencies with a thorough knowledge of NPS emergency procedures. The Tram Driver must also complete all required training courses related to the job, maintaining a high standard of safety and service. In essence, this role combines critical operational responsibilities with a customer service focus, ensuring that all visitors to Alcatraz Island have a safe, enjoyable, and memorable experience.