Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Paid holidays
Job Description
The Santa Ana Star Casino Hotel, operated by the Pueblo of Santa Ana, is a premier gaming and entertainment establishment renowned for delivering outstanding guest experiences rooted in cultural respect and community values. As a vibrant and dynamic company, it proudly offers a full range of casino gaming, dining, and hotel accommodations, providing a stimulating environment for employees and patrons alike. Recognized for its commitment to excellence, innovation, and employee development, the organization promotes a culture that supports teamwork, continuous learning, and employee engagement.
This full-time Training and Development Manager role is essential to creating a robust platform for ongoing learning and leadership within the casino operations. This position is actively responsible for conceptualizing, designing, and delivering comprehensive training programs both online and in person to meet the evolving needs of the organization. The role plays a strategic function in aligning training initiatives with company goals and core values, empowering employees at all levels to perform at their best and advance professionally. Core responsibilities include developing mentoring and leadership programs, maintaining detailed training documentation, conducting assessments of training effectiveness, and collaborating with multiple departments to ensure cohesive learning strategies. The role requires a seasoned professional with the ability to manage complex projects and facilitate engaging interactive sessions. Communication skills and a strong grasp of instructional design principles are critical to effectively foster employee development and enhance performance across all casino operations.
In this role, the manager will actively promote the company’s core values, demonstrating approachability, respect, and maturity while leading by example. They will spearhead training programs that cover customer service best practices, regulatory compliance including Indian gaming regulations, and operational procedures essential to the casino’s success. By embracing innovative training technologies and continuously evaluating program effectiveness, the Training and Development Manager contributes directly to maintaining high standards of employee competency and organizational culture. Equipped with advanced computer capabilities and proficient in various HRIS and Microsoft software platforms, the candidate must efficiently juggle administrative duties, course scheduling, and materials management. The position also demands a professional who can maintain confidentiality and handle high-pressure situations with poise, ensuring adherence to company policies and enhancing team cohesion. This employment is particularly attractive to those passionate about organizational development within a gaming and hospitality context, offering an opportunity to influence employee growth and contribute to a thriving enterprise.
This full-time Training and Development Manager role is essential to creating a robust platform for ongoing learning and leadership within the casino operations. This position is actively responsible for conceptualizing, designing, and delivering comprehensive training programs both online and in person to meet the evolving needs of the organization. The role plays a strategic function in aligning training initiatives with company goals and core values, empowering employees at all levels to perform at their best and advance professionally. Core responsibilities include developing mentoring and leadership programs, maintaining detailed training documentation, conducting assessments of training effectiveness, and collaborating with multiple departments to ensure cohesive learning strategies. The role requires a seasoned professional with the ability to manage complex projects and facilitate engaging interactive sessions. Communication skills and a strong grasp of instructional design principles are critical to effectively foster employee development and enhance performance across all casino operations.
In this role, the manager will actively promote the company’s core values, demonstrating approachability, respect, and maturity while leading by example. They will spearhead training programs that cover customer service best practices, regulatory compliance including Indian gaming regulations, and operational procedures essential to the casino’s success. By embracing innovative training technologies and continuously evaluating program effectiveness, the Training and Development Manager contributes directly to maintaining high standards of employee competency and organizational culture. Equipped with advanced computer capabilities and proficient in various HRIS and Microsoft software platforms, the candidate must efficiently juggle administrative duties, course scheduling, and materials management. The position also demands a professional who can maintain confidentiality and handle high-pressure situations with poise, ensuring adherence to company policies and enhancing team cohesion. This employment is particularly attractive to those passionate about organizational development within a gaming and hospitality context, offering an opportunity to influence employee growth and contribute to a thriving enterprise.
Job Requirements
- Preference given to qualified Santa Ana Tribal Members
- must read, write, speak, and understand English
- must be proficient in smartphone use for company applications
- able to obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
- must be able to stand, walk, and type at least 60 words per minute
- ability to lift up to 25 pounds
- must work various hours including weekends and holidays
- present self in a well-groomed professional manner
- ability to work in a fast-paced environment and manage stress
- must be detail oriented and organized
- must be team player
- knowledge of or ability to learn and interpret SASCH, federal, state, and local Indian gaming regulations
- ability to work independently and meet deadlines
- strong numerical and mathematical aptitude
Job Qualifications
- BBA in organizational development or related field or equivalent experience
- minimum four years professional experience in training or education
- excellent written and verbal communication skills
- ability to create and deliver dynamic presentations
- bilingual preferred (Spanish/English)
- knowledge of adult learning principles and training methods
- working knowledge of instructional design life cycle
- excellent presentation, facilitation, and employee engagement skills
- ability to communicate concepts clearly
- capability to assess employee competency and recommend learning interventions
- strong time management and organizational skills
- ability to build positive working relationships
- ability to maintain confidentiality and act professionally
- analytical skills to resolve issues and escalate when necessary
- advanced computer skills
- proficiency with Microsoft Word, Excel, Outlook, Access
- experience with HRIS software, preferably ADP
Job Duties
- Actively support and promote company core values
- be approachable and engage with team members
- treat individuals with dignity and respect
- exhibit excellent listening skills
- educate, inspire, and motivate the team
- create and develop new online and in-person training platforms
- recommend and implement training goals, policies, and procedures
- develop and track mentoring and leadership programs
- document training materials and instructor guides
- maintain and monitor training reports
- design job functionality training for casino operations
- conduct training needs assessments
- determine training formats and approaches
- facilitate training classes and manage classroom setup and breakdown
- collaborate with department management on training needs
- create and design training materials including presentations and handouts
- develop teaching aids and instruction outlines
- maintain online training curriculum and research new techniques
- implement effective education methods
- evaluate training results and conduct follow-up studies
- communicate training programs to casino personnel
- consult on customer service principles
- maintain training attendance and certification records
- assist in the development of new training policies
- keep HR management updated on training issues
- perform administrative duties including scheduling and enrollment
- analyze training effectiveness and suggest improvements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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