Train Host

West Valley City, UT, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Exact $18.00

Benefits

11 days of paid time off (increase in paid time off with tenure at UTA)

10 paid holidays and 2 floating holidays per year

Training, development, and career advancement opportunities

Employee assistance program

457 Contribution Plan, available for immediate contributions and company matching

free transit passes for employees, their spouses, and their dependent children

UTA Wellness Program

free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness

discounted cell phone plans

Pet insurance plan options

Job Description

The Utah Transit Authority (UTA) is a public transportation agency dedicated to providing efficient, safe, and reliable transit services across the state of Utah. Guided by its mission to move Utah, UTA operates a variety of transit solutions including buses, light rail, and commuter trains, serving thousands of residents and visitors daily. As a vital part of the community’s infrastructure, UTA emphasizes innovative service, customer satisfaction, and community involvement to enhance the quality of life for everyone it serves.

UTA is seeking enthusiastic and committed individuals to join their team as Train Hosts on a part-time basis. This posit... Show More

Job Requirements

High school diploma or equivalent
one year experience in a customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries
successfully complete a required training program (training provided by UTA)
must have a valid Utah Driver's License with no more than 4 moving violations in the past 3 years
cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years
all applicants must pass a thorough criminal background check
this job requires regular and predictable attendance

Job Qualifications

One year experience in a customer service role providing face to face instructions and clarifying information with ability to solve problems and resolve customer inquiries
high school diploma or equivalent
successfully complete a required training program (training provided by UTA)
speaking a second language is a plus but not required
must have a valid Utah Driver's License with no more than 4 moving violations in the past 3 years
cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years
training in CPR and emergency preparedness is a plus but not required
communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio
read and understand training materials, operating manuals and operating and safety rules and directives
prepare legible written reports of incidents
work independently without supervision
perform the physical requirements of the job including walking the entire consist of train between all stations for entire shift
ability to maintain stability while walking to include stairs on a moving train
place a bridge plate in doorway to accommodate passengers boarding and alighting the train per ADA requirements
open/push doors between cars
hand out granola and water when necessary - lifting up to 35 lbs

Job Duties

Oversee the safety of customers boarding/riding the Commuter Rail (Frontrunner)
provide customer service at station platforms
assist passengers with bridge plate deployment per ADA requirements
oversee the wellbeing of customers on board the train and station platforms
walk the entire train in between stations
communicate appropriate information to dispatchers, Transit Police, customers, supervisors, and others designated to receive such information
answer questions from customers and others
shuttle UTA personnel and passengers using a non-revenue shuttle van to transport other UTA personnel and passengers on occasion

Job Location

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