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Traffic Coordinator - University of Kansas Hospital

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
401k plan

Job Description

Towne Park is a dedicated hospitality services company specializing in creating exceptional experiences for patients, visitors, guests, and clients. Known for its commitment to providing compassionate and friendly service, Towne Park plays a crucial role in brightening the days of those they serve by delivering professional hospitality and parking management solutions. Their goal is not just to provide a job to employees but to offer rewarding careers where individuals can genuinely make an impact. The company takes pride in serving millions of people, including patients and guests at medical facilities and various locations across different cities. Towne Park fosters a team-oriented environment that values every member’s contribution to the organization’s success and promotes smiling, smiling is the proof of impact, as a core value.

The role of Traffic Coordinator at Towne Park's University of Kansas Hospital location is a meaningful position that blends customer service with operational responsibilities. The Traffic Coordinator is responsible for managing and directing traffic efficiently within designated areas, ensuring the safety and satisfaction of all guests and patients. This includes issuing valet parking tickets, adhering to site management policies, and assisting guests with vehicle parking and luggage handling when necessary. This role is pivotal in facilitating smooth traffic flow and providing a warm, welcoming experience for hospital visitors.

The position is entry-level, requiring no prior experience, making it accessible for candidates eager to start a career in hospitality and customer service. Towne Park supports its team members with competitive pay, starting at $17 per hour, and a beneficial work schedule that operates Monday through Friday with no nights or weekends. Employees enjoy a structured weekday work environment with shifts between 6:30 a.m. and 4:00 p.m., and typically work 2 to 5 days per week. This schedule strikes a balance between work and personal life while offering a reliable income.

Towne Park provides a comprehensive benefits package to eligible employees, including medical, dental, vision insurance, and enrollment options in accident, critical illness, and hospital indemnity insurance plans. Additionally, telemedicine services and a 401k retirement savings plan are offered to support employees’ health and financial well-being. These benefits help create a supportive workplace where employees feel valued and cared for.

The Traffic Coordinator role demands excellent customer service skills, a professional demeanor, and the ability to remain composed under pressure. Candidates must be able to communicate effectively, greet guests using appropriate salutations and last names, and follow operational procedures meticulously. The position also entails physical activity such as standing for extended periods, walking, climbing stairs, and lifting up to 50 pounds occasionally. Since much of the work occurs outdoors, employees must be prepared for variable weather conditions.

Towne Park values individuals ready to uphold company values of service, respect, and safety while embracing the chance to contribute to a team-oriented culture. This role is ideal for those who enjoy interacting with people, providing assistance, and ensuring efficient operational flow in a fast-paced environment. With clear directions and a team-based approach, this position offers growth potential and the satisfaction of making a positive difference at one of the nation’s prominent hospital locations.

Job Requirements

  • High school diploma or GED
  • Must be at least 18 years of age
  • Pass a criminal background check
  • Pass a drug screen
  • Valid driver’s license
  • Clean driving record
  • One to three months related experience or training

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must be at least 18 years of age and be able to pass a criminal background check and drug screen
  • Valid driver’s license and clean driving record
  • One to three months related experience and/or training or equivalent combination of education and experience if no HS diploma or GED
  • Knowledge of traffic and valet procedures
  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • ability to perform these operations using units of American money and weight measurement, volume and distance
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Customer service experience preferred
  • Register/computer experience preferred
  • Must be able to drive manual transmission and perform parallel parking

Job Duties

  • Directs vehicular traffic while providing attentive, friendly service to all patients/guests
  • Assists marketing department with the marketing efforts targeted to existing clients
  • Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
  • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
  • Uses guest last name at all times when appropriate
  • Maintains accuracy and composure while under pressure
  • Appropriately uses salutation of the day and welcome guests to the location
  • Uses proper Towne Park phone etiquette
  • Assists guests with directions and all other inquiries
  • Stands while serving guests
  • Provides information about surrounding area as well as main attractions to guests as needed
  • Protects guest confidentiality in accordance with HIPPA requirements
  • Collects data in accordance with parking operations, if applicable
  • Obtains information about daily events and rates to be charged
  • Maintains claim checks and guest folio archives
  • Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
  • Other duties as assigned

Job Criteria

Experience

No experience required


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