Traditional Butler

St. Regis Hotels & Resorts, a distinguished brand within the Marriott International portfolio, represents the pinnacle of luxury hospitality with over 50 exquisite hotels and resorts located in world-renowned destinations. Known for its timeless glamour and vanguard spirit, St. Regis combines classic sophistication with modern sensibility, delivering bespoke and anticipatory service that exceeds guest expectations. The brand is famed for its signature Butler Service, providing personalized and flawless attention to each guest's needs. Joining St. Regis means becoming part of a global family committed to excellence, where associates are celebrated for their diverse backgrounds and talents, fostering an inclusive and supportive working environment.

The St. Regis Chicago location, situated at 401 E Upper Wacker Dr in the vibrant city of Chicago, Illinois, is seeking a dedicated and personable Guest Services Associate to join its Rooms & Guest Services Operations team. This is a full-time, non-management position offering an hourly wage of $26.76, with preferred availability for flexible shifts, weekends, and holidays. The role demands a genuine commitment to hospitality and a passion for delivering personalized guest experiences that align with the brand's high standards. The Guest Services Associate plays an integral role in ensuring every guest's stay is seamless and memorable, offering attention to detail and proactive service that embodies the St. Regis legacy.

Responsibilities include delivering coffee and tea upon request, preparing personalized notes for new arrivals to communicate guest preferences throughout the hotel, and working closely with the front desk to prepare VIP rooms and escort VIP guests. The associate ensures room keys are checked, room details meet guest expectations, and coordinates early arrivals. Their presence during guest check-in allows them to anticipate and promptly address guest needs, enhancing the overall experience. Additional duties include managing butler flags within local systems generated by various departments, sending pre-arrival emails, collaborating with Guest Services and Engineering teams on requests, and handling guest laundry services to ensure timely delivery.

The role requires maintaining a professional appearance, adhering to company policies, and safeguarding confidential and proprietary information. Guest interactions must be warm and respectful, using clear and professional communication both in person and over the phone. Physical demands include the ability to move, lift, push, and pull objects up to 25 pounds and the endurance to stand, sit, or walk for extended periods. Candidates should be prepared to meet quality assurance standards and contribute positively to team goals while embracing the brand's ethos of hospitality and service excellence. This position represents an excellent opportunity to develop a rewarding career within one of the hospitality industry's most prestigious names, offering valuable professional growth and an enriching work experience.