TownePlace Suites Detroit Sterling Heights - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k
Job Description
TownePlace Suites by Marriott in Sterling Heights, Michigan is a newly renovated hotel located just north of Downtown Detroit, near Macomb County's Lakeside Mall. This welcoming hotel caters to a diverse range of guests including those on temporary assignments, relocating professionals, and travelers looking for a comfortable stay. The location offers convenient access to nearby cities such as Utica, Warren, Chesterfield Township, and Shelby Township, as well as proximity to shopping, dining, and entertainment options. The hotel prides itself on its pet-friendly environment, spacious suites with fully equipped kitchens, and amenities like complimentary high-speed internet and executive workstations, designed to provide a true home-away-from-home experience.
TownePlace Suites by Marriott is committed to delivering an exceptional guest experience in a friendly and comfortable atmosphere. The hotel encourages a team environment where associates take pride in creating lasting impressions for each guest through attentive service and hospitality. This environment supports not only guests but also the professional growth of its employees by fostering collaboration and accountability.
We are currently looking for a Front Desk Agent to join our dynamic team. The Front Desk Agent is a crucial role responsible for being the face of the hotel, greeting guests warmly and facilitating seamless check-ins and check-outs. This role requires a highly organized and personable individual who thrives on multitasking and solving problems quickly and efficiently. The agent will handle a range of responsibilities including answering guest inquiries, managing reservations, coordinating with other hotel departments, and handling financial transactions with accuracy.
This position requires a commitment to working two to three days per week, including weekends and holidays, with willingness to cover additional shifts as operational needs arise. Being reliable and flexible in scheduling is essential to support smooth daily operations and maintain the highest quality of guest service.
The ideal candidate will be familiar with hotel management software and the Microsoft Office suite and possess a positive attitude and excellent communication skills to ensure every guest interaction is welcoming and informative. Previous experience in the hospitality or hotel industry is preferred, but a high school diploma or equivalent is the minimum education requirement. This role offers an opportunity to develop your career within one of the leading hotel chains, known for excellent employee benefits and supportive work culture.
After an initial waiting period, full-time associates become eligible for a comprehensive benefits package, underscoring our commitment to employee well-being and professional development. Our Front Desk Agents enjoy being part of a team that values customer service excellence and operational efficiency in a vibrant and upbeat working environment. Joining TownePlace Suites by Marriott as a Front Desk Agent means becoming part of a renowned brand dedicated to hospitality and guest satisfaction.
TownePlace Suites by Marriott is committed to delivering an exceptional guest experience in a friendly and comfortable atmosphere. The hotel encourages a team environment where associates take pride in creating lasting impressions for each guest through attentive service and hospitality. This environment supports not only guests but also the professional growth of its employees by fostering collaboration and accountability.
We are currently looking for a Front Desk Agent to join our dynamic team. The Front Desk Agent is a crucial role responsible for being the face of the hotel, greeting guests warmly and facilitating seamless check-ins and check-outs. This role requires a highly organized and personable individual who thrives on multitasking and solving problems quickly and efficiently. The agent will handle a range of responsibilities including answering guest inquiries, managing reservations, coordinating with other hotel departments, and handling financial transactions with accuracy.
This position requires a commitment to working two to three days per week, including weekends and holidays, with willingness to cover additional shifts as operational needs arise. Being reliable and flexible in scheduling is essential to support smooth daily operations and maintain the highest quality of guest service.
The ideal candidate will be familiar with hotel management software and the Microsoft Office suite and possess a positive attitude and excellent communication skills to ensure every guest interaction is welcoming and informative. Previous experience in the hospitality or hotel industry is preferred, but a high school diploma or equivalent is the minimum education requirement. This role offers an opportunity to develop your career within one of the leading hotel chains, known for excellent employee benefits and supportive work culture.
After an initial waiting period, full-time associates become eligible for a comprehensive benefits package, underscoring our commitment to employee well-being and professional development. Our Front Desk Agents enjoy being part of a team that values customer service excellence and operational efficiency in a vibrant and upbeat working environment. Joining TownePlace Suites by Marriott as a Front Desk Agent means becoming part of a renowned brand dedicated to hospitality and guest satisfaction.
Job Requirements
- willingness to work two to three days per week
- ability to work weekends and holidays
- flexibility to cover additional shifts as needed
- basic computer skills
- prior customer service experience preferred
- ability to handle stressful situations calmly
- strong interpersonal skills
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
- strong communication skills
- ability to multitask efficiently
- problem-solving skills
- friendly and professional demeanor
Job Duties
- greet guests warmly and facilitate smooth check-ins and check-outs
- manage guest reservations and coordinate room assignments
- respond promptly and effectively to guest inquiries and requests
- maintain accurate financial transactions including billing and payments
- communicate clearly and confidently with guests and team members
- handle guest complaints and resolve problems quickly
- organize and maintain front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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