Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
performance-based incentives
Paid Time Off
Employee Discounts
Professional development opportunities
flexible schedule
Retirement Plan
Job Description
AMCI is a renowned leader in the automotive industry, specializing exclusively in automotive experiences, events, dealer education, media activation, and product launches worldwide. With a deep and comprehensive understanding of the automotive landscape, AMCI has become synonymous with excellence in delivering driving events and vehicle experiences. The company serves both manufacturers and retailers, providing key insights and innovative solutions that enable its clients to stay ahead in a fast-evolving industry. Boasting over 15 million in-vehicle experiences, AMCI stands unrivaled as a pioneer and trusted partner, especially in launching the latest electric vehicles as well as representing iconic legacy automotive brands.
As part of its strong portfolio, AMCI manages operations for the Porsche Experience Centers (PEC) across North America. The Porsche Experience Centers are immersive brand destinations designed to offer car enthusiasts and guests unparalleled access to the Porsche lifestyle through dynamic drives, engaging tours, off-road courses, and advanced driving simulators. At the heart of the Porsche Experience Center Atlanta, a major hub for car culture and a playground for auto lovers, AMCI's role is critical in ensuring seamless customer experience, operational excellence, and brand representation.
The role of Tour Guide and Host at the Porsche Experience Center Atlanta is a unique opportunity for individuals passionate about both customer service and the automotive industry. As a vital member of the Customer Experience Team, the Tour Guide and Host will serve as the welcoming face of the facility, responsible for leading guided tours through the iconic Porsche Gallery, hosting visitors, and managing front-of-house interactions at the customer experience desk. This position requires a friendly, outgoing personality combined with a strong interest in automobiles and motorsports. The candidate will receive specialized Porsche product training to confidently convey detailed automotive knowledge to guests, enriching their visit with engaging storytelling that reflects the prestigious Porsche heritage.
This part-time position offers approximately 24 to 28 hours weekly, primarily focusing on Thursdays, Fridays, and Saturdays, with potential for additional work depending on business needs. The role pays $17 per hour and requires consistent availability during peak days. The Tour Guide and Host will play an essential role in fostering memorable experiences that connect people to the Porsche brand, contributing to AMCI's reputation as the premier automotive experience provider. This role will also engage in collaborative efforts with the Events Team, SIM Lab, and Retail Store, making it a dynamic and varied work environment. AMCI values equal opportunity and welcomes candidates from diverse backgrounds to apply. This role may include performance incentives and benefits within its total compensation package, making it both rewarding and professionally enriching.
As part of its strong portfolio, AMCI manages operations for the Porsche Experience Centers (PEC) across North America. The Porsche Experience Centers are immersive brand destinations designed to offer car enthusiasts and guests unparalleled access to the Porsche lifestyle through dynamic drives, engaging tours, off-road courses, and advanced driving simulators. At the heart of the Porsche Experience Center Atlanta, a major hub for car culture and a playground for auto lovers, AMCI's role is critical in ensuring seamless customer experience, operational excellence, and brand representation.
The role of Tour Guide and Host at the Porsche Experience Center Atlanta is a unique opportunity for individuals passionate about both customer service and the automotive industry. As a vital member of the Customer Experience Team, the Tour Guide and Host will serve as the welcoming face of the facility, responsible for leading guided tours through the iconic Porsche Gallery, hosting visitors, and managing front-of-house interactions at the customer experience desk. This position requires a friendly, outgoing personality combined with a strong interest in automobiles and motorsports. The candidate will receive specialized Porsche product training to confidently convey detailed automotive knowledge to guests, enriching their visit with engaging storytelling that reflects the prestigious Porsche heritage.
This part-time position offers approximately 24 to 28 hours weekly, primarily focusing on Thursdays, Fridays, and Saturdays, with potential for additional work depending on business needs. The role pays $17 per hour and requires consistent availability during peak days. The Tour Guide and Host will play an essential role in fostering memorable experiences that connect people to the Porsche brand, contributing to AMCI's reputation as the premier automotive experience provider. This role will also engage in collaborative efforts with the Events Team, SIM Lab, and Retail Store, making it a dynamic and varied work environment. AMCI values equal opportunity and welcomes candidates from diverse backgrounds to apply. This role may include performance incentives and benefits within its total compensation package, making it both rewarding and professionally enriching.
Job Requirements
- High school diploma
- some college or internship experience preferred
- 1-2 years of customer service experience or event/travel booking
- automotive/motorsports interest preferred
- excellent customer service skills and ability to handle high-level clients/groups
- must be organized and detail-oriented
- proficient computer skills including all Microsoft office applications
- ability to multitask
- excellent verbal and written communication skills
- ability to adapt offerings to fit each customer’s needs
- basic conflict resolution/de-escalation
- other requirement, screening, interviews and equal opportunity
Job Qualifications
- High school diploma
- some college or internship experience preferred
- 1-2 years of customer service experience or event/travel booking
- automotive/motorsports interest preferred
- excellent customer service skills and ability to handle high-level clients/groups
- proficient computer skills including all Microsoft office applications
- excellent verbal and written communication skills
- ability to adapt offerings to fit each customer’s needs
- basic conflict resolution/de-escalation
Job Duties
- Lead corporate guests in informative, guided facility tours
- act as host for any retail guests touring the Porsche Gallery
- own the customer’s first impression of the facility by greeting and checking in registered PEC customers
- convey specific product knowledge to customers that want to learn more about our vehicles
- understand and communicate liability waiver, additional vehicle and activity opportunities
- stay up-to-date on new product knowledge when possible
- maintain any and all reports required by the PEC Contact Team Manager
- manage customer service issues where possible
- assist Events Team, SIM Lab and Retail store when needed
- assist in ad hoc projects as needed
- ensure guest information is correctly represented
- create customer name badges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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