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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) Plan
competitive hourly wage
flexible schedule
employee recognition programs
Employee Discounts
Training and development opportunities
inclusive work environment
Job Description
Legends and ASM Global have partnered to create an unparalleled force in the sports, entertainment, and live events industries. This collaboration combines two globally recognized companies with extensive expertise and a robust international presence, delivering comprehensive and innovative solutions for venue development, event booking, revenue strategy, and hospitality services. Legends brings a sophisticated, data-driven approach across global partnerships, hospitality, merchandise, and attractions, working closely with premier clients to craft exceptional and memorable experiences. ASM Global stands as the preeminent leader in venue management and live event production, managing over 350 iconic venues, stadiums, arenas, convention centers, and theaters worldwide. Together,... Show More
Job Requirements
- Must be at least 18 years old
- minimum of three years’ tour guide or related experience
- ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
- ability to stand for extended periods
- ability to lift items up to 50 pounds
- mastery of English language verbal and written
- ability to adhere to company uniform standards and maintain a well-groomed appearance
- strong customer service and communication skills
Job Qualifications
- Must be at least 18 years old
- bachelor’s degree or equivalent training – preferred
- minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
- NYC tour guide license – preferred
- existing knowledge of NYC history and familiarity with NYC landmarks – preferred
- multilingual – a plus
- must be naturally personable, friendly, and welcoming
- must possess the highest level of demonstrable professionalism and customer service
- naturally creative and innovative
- a quick learner with ability to handle/prioritize multiple projects and meet deadlines
- skilled in Microsoft Office Suite of applications (i.e., Excel
- PowerPoint
- Word) – interest and proficiency in interactive presentations and social media a plus
- an entrepreneurial spirit, coupled with an energetic and outgoing personality
- mastery of the English language (verbal and written)
- excellent verbal and written communication skills
- ability to effectively listen and take direction/instruction
- ability to effectively communicate with team members and guests
- ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
- ability to stand for extended periods as well as constantly patrol the observatory floor
- ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
- ability to lift items weighing up to 50 pounds
Job Duties
- Greet all guests as they enter assigned areas
- ensure safety of all guests while waiting on tour or in assigned areas
- provide facts and historical information about the city, visible landmarks
- point out features of interest, speaking at length with regard, and answering related questions
- conduct in-depth, specialized talks, and walking tours of the Observatory
- provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor/leader-on-duty
- create and prepare specified tour material as needed
- perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
- work non-traditional hours, nights, weekends, and holidays – as necessary
- perform other duties as assigned by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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