Tortilleria Manager (VFE)

Vallarta Supermarkets is a prominent and well-respected grocery store chain known for its commitment to providing high-quality products, especially catering to Hispanic and Latino communities. The company has built a strong reputation for offering authentic Mexican and Latin American groceries, fresh produce, and specialty items that serve a wide customer base. Vallarta Supermarkets prides itself on creating a welcoming and culturally rich shopping environment that meets the needs of its diverse clientele. With a focus on exceptional customer service and community involvement, Vallarta continues to be a leader in its market sector, dedicated to upholding excellent standards and a vibrant shopping experience for customers. The company operates multiple locations, and it values employees who are motivated, professional, and customer-oriented, fostering a positive workplace culture conducive to growth and success.

The Tortilleria Manager role at Vallarta Supermarkets is a vital leadership position responsible for overseeing the operations and performance of the Tortilleria Department. The manager plans, directs, and manages all activities within the department to ensure that goals are met and maintained. This position also includes the responsibility of training, coaching, and monitoring team members such as assistant tortilleria managers, nixtamaleros, and tortilleria clerks, ensuring all are proficient in their job duties and comply with company policies and procedures. One key focus of the role is to guarantee the consistent quality, appearance, and weight of all tortilleria products, adhering strictly to company standards and guidelines.

Maintaining a clean, attractive, and presentable department is essential to reinforce a positive image for customers. Beyond the operational and supervisory duties, the Tortilleria Manager plays a crucial role in delivering extraordinary customer service by smiling, greeting customers warmly, and promptly responding to their requests. This position demands a friendly and courteous attitude and an ability to inspire the team to uphold similar standards of professionalism and customer care.

The role requires candidates who are self-motivated and possess strong communication skills, as well as a positive attitude toward safety and health regulations to ensure the well-being of team members, customers, and vendors. The ability to work flexible hours, including weekends and holidays, and to transfer locations within a reasonable commute is also important. Physical capability to meet the demands of the role is necessary, along with essential math skills to perform relevant job functions. Candidates should have at least two years of tortilleria experience or one year of management experience, alongside basic proficiency with standard office equipment and Microsoft Office Suite products. A high school diploma or GED, or an equivalent combination of experience and education, is required. This position offers a dynamic and rewarding opportunity to lead a critical department within Vallarta Supermarkets, contributing to the company’s ongoing success and customer satisfaction.