TOC Services Teams & Referees Integration Manager

Job Overview

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Employment Type

Temporary
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement benefits
Training and Development
Commuter Benefits
Employee assistance program

Job Description

FIFA26 is the organizing body behind the FIFA World Cup 26, the largest and most anticipated sporting event globally, expected to unite millions of fans across North America and the world. The FIFA World Cup 26 will be historic, featuring a record 48 national teams competing for the ultimate prize in soccer. This tournament, hosted jointly by Canada, Mexico, and the United States, represents an unprecedented collaboration among these three nations and signals an evolution in how the World Cup is experienced. With engaged fans and participants drawn from every corner of the globe, the event not only celebrates athletic excellence but also embraces diversity, inclusion, and international cooperation.

The TOC Services Teams & Referees Integration Manager role is a critical position within FIFA26, responsible for coordinating and integrating all services related to teams and referees during the tournament and its preparations. The role involves managing communication channels, overseeing risk and issue resolution, leading daily forward look meetings to ensure seamless operations, and validating itineraries to avert any operational disruption. The successful candidate will monitor critical journeys with specialized tools, ensuring that all movements conform to the required standards and timelines to deliver an exceptional experience for players, officials, and stakeholders.

Located in Miami, this fixed-term contract position requires someone who is proactive, detail-oriented, and capable of working under pressure. The role demands a blend of leadership, decision-making acumen, and a solid understanding of sports event operations. The manager must demonstrate accountability by owning responsibilities and learning from challenges, take initiative by independently progressing tasks, and cultivate inclusivity by maintaining strong networks and collaboration across teams. Furthermore, innovation and vision are key traits, enabling the manager to seek unconventional solutions and contribute to the tournament's broader mission.

Candidates will have the opportunity to contribute to what is projected to be a landmark sporting event that will be etched in sports history. By managing the complexities of team and referee services integration, the TOC Services Teams & Referees Integration Manager plays an essential role in orchestrating the fluid operations that underpin the entire tournament's success. The position provides a unique chance to develop expertise in large-scale event logistics within an exciting and high-profile international environment, enhancing professional growth and networking opportunities in the sports industry.

Job Requirements

  • Bachelor's or master's degree
  • Willingness to work non-standard hours, including late nights/early mornings and across time zones
  • 1+ years experience in a tournament or sport event services related delivery role supporting large-scale or international events
  • Familiarity with event and project management tools and service workflows
  • Fluent in English
  • Spanish and/or French proficiency is a plus
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Job Qualifications

  • Bachelor's or Master's degree
  • Fluent in English
  • Spanish and/or French proficiency is a plus
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
  • 1+ years experience in a tournament or sport event services related delivery role supporting large-scale or international events
  • Familiarity with event and project management tools and service workflows

Job Duties

  • Serve as the primary coordination point for all Teams and Referee Services integration matters escalated within the TOC
  • Track activity across all Teams and Referee WhatsApp and Microsoft Teams channels to maintain real-time situational awareness of client movements
  • Identify, document, and coordinate resolution of all Teams and Referee client-service issues and risks in WeTrack, working closely with Team Services and Refereeing Operations
  • Lead the PMA & Referees Daily Forward Look Meetings, ensuring alignment of movement data and confirming that Travel, Arrivals & Departures, Transport, Accommodation, and Logistics services are scheduled to meet client requirements and service standards
  • Review, cleanse, and verify itineraries across designated systems to ensure accuracy and prevent last-minute conflicts
  • Produce the Teams and Referees Services Forward Look Report, highlighting discrepancies and tracking required follow-up actions
  • Monitor critical journeys using specialized tools (Itinerary Radar, TMM Live Panel, Monday.com), confirming journey completion and communicating any delays or incidents that may negatively impact client experience

Job Criteria

Experience

Mid Level (3-7 years)


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