To Go Specialist

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

competitive salary

flexible schedules

Health and Wealth Benefits

Dining Discounts

Career advancement opportunities

Job Description

Cheddar's Scratch Kitchen is a well-established restaurant chain known for its scratch-made food at affordable prices and creating a welcoming environment for guests. As a leader in the casual dining sector, Cheddar's prides itself on serving high-quality meals with fresh ingredients prepared from scratch. The company values a positive culture that treats team members like family, fosters motivation, and ensures a fun working atmosphere. Cheddar's operates numerous locations and is committed to delivering a consistent dining experience, whether guests choose to dine in or enjoy meals on the go.

The To Go Specialist role at Cheddar's Scratch Kitchen is perfect for individuals who enjoy food and social interaction. This position specializes in managing takeout orders, ensuring that each guest’s food order is accurate, timely, and meets the restaurant's quality standards. To Go Specialists act as food experts and customer service representatives by recommending favorite menu items to guests who want to enjoy their meals away from the restaurant, whether at home, at work, or anywhere else. Maintaining cleanliness and sanitation in the workspace and guest touchpoints is a key responsibility to ensure safety and a pleasant experience.

Working as a To Go Specialist means being part of a team that takes pride in working with a reputable brand that values its employees and guests alike. The role requires a positive attitude and the ability to connect with guests to build rapport during order placement and meal pickup. This is a dynamic position where time flies because the work is engaging and enjoyable. Cheddar's emphasizes the importance of serving scratch-made food while providing exceptional guest experiences, making this role rewarding. The Restaurant offers flexible schedules to support work-life balance, competitive pay that varies by location plus tips, and a comprehensive benefits package. This mix of pay and benefits underscores Cheddar's commitment to supporting its team members' health, wealth, and career development.

Job Requirements

High school diploma or equivalent
Customer service experience preferred
Ability to work flexible hours including weekends and holidays
Excellent communication skills
Ability to stand for extended periods
Positive attitude and team-oriented mindset

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or food service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Friendly and approachable demeanor
Basic knowledge of food safety practices

Job Duties

Recommend menu items to guests placing to go orders
Ensure orders are accurate and prepared on time
Maintain cleanliness and sanitation of work area and guest touch points
Build connections and provide excellent customer service during order placement and pickup
Handle guest inquiries and resolve order issues promptly
Assist in managing to go order flow during busy periods
Collaborate with team members to ensure smooth operations