Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid vacation
short-term disability insurance
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
Business travel insurance
Annual holiday bonus

Job Description

Texas Roadhouse is a renowned American casual dining restaurant chain known for its exceptional steaks and welcoming atmosphere. Established with a people-first philosophy, the company prioritizes its employees and customers equally, striving to deliver Legendary Food and Legendary Service. Texas Roadhouse is more than just a steakhouse; it is a vibrant community where employees, affectionately known as "Roadies," are valued for their dedication and passion. The company fosters a supportive and fun work culture, offering flexible schedules, formal training programs, and ample career advancement opportunities for its team members. This hospitality-driven environment ensures that every guest experiences the warmth, excellent service, and delicious food that Texas Roadhouse is celebrated for nationwide.

The role of To-Go Roadie at Texas Roadhouse is an essential position dedicated to supporting the restaurant's carryout operations. This role demands a friendly and organized individual who can uphold the high standards of food quality and customer service the company is known for. The To-Go Roadie acts as the direct liaison between the restaurant and guests placing carryout orders, ensuring each customer receives a warm welcome and a memorable goodbye. Duties include performing accurate order taking using proper phone etiquette, efficiently using the point of sale system for order processing, and collaborating closely with the Back of House staff to ensure orders are prepared and packaged perfectly. This role also requires familiarity with the restaurant's online and mobile app ordering systems to provide accurate wait-time quotes and seamless service.

In this position, maintaining excellent communication skills, organizational ability, and attention to detail is crucial for fulfilling customer expectations and supporting team operations. The To-Go Roadie embodies teamwork, contributing to a positive work environment and helping to maintain the restaurant’s reputation for Legendary Food and Legendary Service. Offering competitive compensation with weekly pay, Texas Roadhouse also provides an extensive total rewards package after one year for eligible employees, including medical, dental, and vision insurance, tuition reimbursement, paid vacation, and various other valuable benefits. This job is well-suited for individuals who enjoy dynamic work settings, care about great food and service, and seek opportunities for personal and professional growth within a beloved restaurant brand.

Job Requirements

  • High school diploma or equivalent
  • Ability to use point of sale (POS) systems
  • Strong phone etiquette skills
  • Good organizational skills
  • Ability to work flexible hours including weekends and holidays
  • Ability to stand for extended periods
  • Friendly and approachable demeanor

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service experience is a plus
  • Strong communication skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer proficiency
  • Ability to work collaboratively in a team
  • Knowledge of phone etiquette and order taking

Job Duties

  • Ensure each guest receives a legendary welcome and goodbye when placing and/or picking up their order
  • Use proper phone etiquette when answering calls and taking orders
  • Be knowledgeable of menu to accurately take and place orders
  • Demonstrate strong organization and accuracy when packaging orders
  • Work collaboratively with Back of House staff to complete orders
  • Partner with Restaurant Managers on quote times and provide accurate wait-time quotes to guests
  • Understand and use online and mobile app ordering systems
  • Accurately use point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
  • Practice proper safety and sanitation procedures
  • Exhibit teamwork at all times

Job Criteria

Experience

No experience required


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