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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Dental Insurance
Employee assistance program
Health Insurance
Disability insurance
Tuition Reimbursement
Opportunities for advancement
flexible schedule
Vision Insurance
Job Description
Texas Roadhouse is a well-known restaurant chain that prides itself on being a people-first company, dedicated not only to serving legendary steaks but also to delivering legendary food and legendary service. Established with a passion for quality and a commitment to creating memorable dining experiences, Texas Roadhouse has grown to become a beloved destination for guests seeking flavorful, high-quality meals in a welcoming and energetic environment. With a focus on teamwork, respect, and development, the company celebrates a culture that values its employees, known affectionately as "Roadies," who are considered the heart and soul of the business.
This position is for a To-Go Roadie, a key player in supporting the carry-out operations of Texas Roadhouse. The To-Go Roadie is responsible for ensuring that guests ordering takeout receive the same outstanding customer service and food quality that dine-in customers enjoy. This role involves direct interaction with guests, managing phone orders, preparing and packaging carry-out meals, and collaborating with the kitchen and restaurant management to deliver timely and accurate orders. The To-Go Roadie is expected to greet and farewell guests warmly, communicate clearly and professionally over the phone, and maintain a thorough knowledge of the menu to assist customers effectively. The role also includes operating point-of-sale systems accurately for processing transactions and maintaining compliance with food safety and sanitation protocols.
Working as a To-Go Roadie at Texas Roadhouse means being part of a team that values mutual support and teamwork. Employees have access to flexible work schedules and a vibrant work culture filled with friendly competitions, recognition programs, and formal training opportunities. Beyond the daily responsibilities, there is a clear path for career advancement supported by continuous learning and development. The company offers competitive weekly pay and a comprehensive total rewards package for eligible employees after one year of service. This package includes a choice of medical plans, dental and vision insurance, tuition reimbursement, paid vacation, and various insurance benefits such as short-term disability, life, accident, and critical illness coverage. Additional perks like identity theft protection, an employee assistance program, business travel insurance, and an annual holiday bonus further enhance the benefits of working at Texas Roadhouse.
Texas Roadhouse is committed to equal employment opportunities, fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and encouraged to apply. This role is ideal for individuals who are organized, detail-oriented, customer service-driven, and looking to join a company that genuinely cares about its employees’ success and happiness. If you are passionate about providing excellent service and want to be a vital part of a team that shares your enthusiasm for outstanding food and hospitality, the To-Go Roadie position at Texas Roadhouse could be a perfect fit.
This position is for a To-Go Roadie, a key player in supporting the carry-out operations of Texas Roadhouse. The To-Go Roadie is responsible for ensuring that guests ordering takeout receive the same outstanding customer service and food quality that dine-in customers enjoy. This role involves direct interaction with guests, managing phone orders, preparing and packaging carry-out meals, and collaborating with the kitchen and restaurant management to deliver timely and accurate orders. The To-Go Roadie is expected to greet and farewell guests warmly, communicate clearly and professionally over the phone, and maintain a thorough knowledge of the menu to assist customers effectively. The role also includes operating point-of-sale systems accurately for processing transactions and maintaining compliance with food safety and sanitation protocols.
Working as a To-Go Roadie at Texas Roadhouse means being part of a team that values mutual support and teamwork. Employees have access to flexible work schedules and a vibrant work culture filled with friendly competitions, recognition programs, and formal training opportunities. Beyond the daily responsibilities, there is a clear path for career advancement supported by continuous learning and development. The company offers competitive weekly pay and a comprehensive total rewards package for eligible employees after one year of service. This package includes a choice of medical plans, dental and vision insurance, tuition reimbursement, paid vacation, and various insurance benefits such as short-term disability, life, accident, and critical illness coverage. Additional perks like identity theft protection, an employee assistance program, business travel insurance, and an annual holiday bonus further enhance the benefits of working at Texas Roadhouse.
Texas Roadhouse is committed to equal employment opportunities, fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and encouraged to apply. This role is ideal for individuals who are organized, detail-oriented, customer service-driven, and looking to join a company that genuinely cares about its employees’ success and happiness. If you are passionate about providing excellent service and want to be a vital part of a team that shares your enthusiasm for outstanding food and hospitality, the To-Go Roadie position at Texas Roadhouse could be a perfect fit.
Job Requirements
- High school diploma or equivalent
- Effective communication skills
- Ability to follow safety and sanitation procedures
- Comfortable using phone and POS systems
- Ability to work flexible hours including evenings and weekends
- Strong organizational skills
- Ability to provide excellent customer service
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role is a plus
- Strong communication skills
- Knowledge of food service operations is beneficial
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer skills, including familiarity with POS systems
- Ability to work collaboratively in a team setting
Job Duties
- Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
- Uses proper phone etiquette when answering calls and taking orders
- Knowledgeable of menu to accurately take and place orders
- Demonstrates strong organization and accuracy when packaging orders
- Works collaboratively with Back of House staff to complete orders
- Partners with Restaurant Managers on quote times
- accurately provides quotes to guests on the length of time to complete their order
- Understands our online and mobile app ordering systems
- Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
- Practices proper safety and sanitation procedures
- Exhibits teamwork at all times
Job Criteria
Experience
No experience required
Job Location
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