Title Restaurant Supervisor | Part-Time | PPL Center - Chickie's & Pete's

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG operates a comprehensive platform that includes venue development, venue management, hospitality, and sponsorship sales. The company manages a diverse portfolio of seven world-class owned venues and more iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG is committed to creating inclusive environments that reflect and celebrate diverse communities and fostering innovation and excellence in the live entertainment industry.

One of the key OVG-managed venues is the PPL Center in downtown Allentown, Pennsylvania. The PPL Center is a state-of-the-art multipurpose arena and the home of the Lehigh Valley Phantoms, the American Hockey League affiliate of the NHL's Philadelphia Flyers. The arena accommodates over 10,000 guests during concerts and more than 8,500 for hockey games, making it the largest events venue in the region. With over 150 events annually, the venue hosts a wide array of activities, including live concerts, family shows, trade shows, youth sports, collegiate events, conferences, and graduations, ensuring a vibrant and dynamic atmosphere year-round.

Located within the PPL Center, Chickie's & Pete's is a full-service bar and restaurant that serves lunch Tuesday through Friday and operates during events. The restaurant is known for its engaging environment and quality service, catering to both local patrons and visitors attending the multitude of events at the arena. Chickie's & Pete's prides itself on maintaining high standards in hospitality and food service.

The Restaurant Supervisor position at Chickie's & Pete's is a part-time role offering an hourly wage between $17.00 and $20.00. This role is vital to the daily operations of the restaurant, reporting to and supporting the General Manager. The Restaurant Supervisor is responsible for overseeing team members to ensure they meet and exceed guests' expectations by delivering superior service and maintaining operational excellence.

Key responsibilities include ensuring compliance with Chickie's & Pete's service and operational standards, supervising the restaurant team, maintaining a clean and well-stocked work environment, and adhering to all food safety and liquor laws. The Supervisor also handles Point of Sale (POS) duties such as cashiering functions, troubleshooting technical problems, and mentoring staff to develop their skills. A strong emphasis is placed on communication, teamwork, and delivering a high-quality guest experience.

This role offers part-time employees benefits that include access to a 401(k) savings plan with matching contributions. The position remains open until September 4, 2026, providing an excellent opportunity for individuals seeking to join a dynamic and reputable organization in the hospitality and live entertainment industry.

The ideal candidate will have a high school diploma or GED, with at least one year of supervisory experience in a fast-paced restaurant setting. Experience in a high-volume food service environment such as food courts, casual dining, or nightclubs is preferred. Candidates must be able to obtain and maintain valid Health Food Handlers and Alcohol Awareness certifications within the first 60 days of employment. Strong cash handling skills, basic math proficiency, and effective communication abilities are essential for success in this role. Additionally, the ability to thrive in a fast-paced, event-driven environment and work cooperatively within a team are critical attributes for the Restaurant Supervisor.