Title Premium Services Manager | Full-Time | Blue Arena

Greeley, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $70,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group is a leading sports and live entertainment company committed to creating unforgettable experiences for fans and guests. Known for its innovative approach to venue management and event operations, Oak View Group specializes in delivering world-class entertainment services at premier venues across various locations. Based in Loveland, Colorado, Oak View Group operates the Blue Arena and The Ranch Events Complex, known for hosting a wide range of premium events and catering services that emphasize hospitality excellence and operational efficiency. The company is dedicated to maintaining high standards in event execution, guest satisfaction, and team development, making it a top choice for professionals in the food and beverage management sector.

The role of Premium Services Manager at Oak View Group is a full-time leadership position based at the Blue Arena in Loveland, CO. Offering an annual salary range of $65,000 to $70,000, this role focuses on providing expert oversight and support for premium and catering operations at both the Blue Arena and The Ranch Events Complex. The Premium Services Manager is critical in ensuring the successful planning, coordination, and execution of all catered and premium food and beverage events. This role requires a personable, adaptable leader who thrives in a dynamic, fast-paced environment and can effectively train, mentor, and supervise service staff to maintain the highest hospitality standards.

Key responsibilities include managing catering and premium food and beverage operations, overseeing scheduling, inventory, labor costs, and equipment upkeep, as well as collaborating closely with culinary teams, event staff, and clients to ensure seamless event delivery. The Premium Services Manager is expected to manage client relations with professionalism, maintain legal and profitable operations, and handle financial reporting such as budgets, revenue analysis, and product costs. Additionally, the role demands strong problem-solving skills, conflict resolution abilities, and effective communication with all stakeholders involved in event execution.

This position emphasizes the importance of compliance with alcohol service policies, sanitation standards, and company guidelines to guarantee guest safety and satisfaction. The Premium Services Manager will lead training initiatives for hourly event staff and volunteers, supervise event setup and breakdown, and ensure all administrative event documentation is accurate and up to date. With a focus on exceptional guest experiences, this role also requires active participation in event advancement and direct oversight of banquet event orders, timelines, and service standards.

Working at Oak View Group means joining a vibrant, team-oriented atmosphere dedicated to delivering premium services and unforgettable event experiences. The company supports employee development with ongoing training and provides competitive benefits packages that include health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off including vacation, sick days, and holidays. The Premium Services Manager position remains open until October 16, 2026, inviting qualified candidates passionate about premium food service management to apply and contribute to Oak View Group's legacy of excellence in the hospitality and entertainment industry.

Job Requirements

Associate's degree from a two-year college or technical school preferred
3-5 years of related experience preferred
Previous supervisory or leadership experience preferred
Advanced food service sanitation training certification preferred
Familiarity with inventory control and event operations
Basic computer proficiency including email, Excel, Word, Outlook, scheduling systems, and event management software
Working knowledge of Point-of-Sale and timekeeping systems
Strong cash-handling abilities and basic math skills
Ability to work a flexible schedule including evenings, weekends, and holidays
Strong verbal and written communication skills
Ability to work independently and in a team
Strong organizational skills and attention to detail
Ability to maintain a professional demeanor

Job Qualifications

Associate's degree or equivalent combination of education and experience
3-5 years experience in concessions, catering, food service, hospitality, event operations, or food preparation preferred
Previous supervisory or leadership experience preferred
Nationally recognized advanced food service sanitation certification preferred
Familiarity with inventory control, menu planning, and event operations
Basic computer skills including email, Excel, Word, Outlook, scheduling, and event management software
Working knowledge of Point-of-Sale and timekeeping systems
Strong cash-handling and math skills
Flexible schedule including evenings, weekends, and holidays
Strong verbal and written communication skills
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational, attention to detail, and problem-solving abilities
Professional demeanor with staff, clients, guests, and partners

Job Duties

Manage catering and premium food and beverage operations including interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance
Oversee catering, restaurant, and suite operations
Directly supervise Catering Manager and part-time staff
Manage inventory control
Handle client relations and communications for events
Create banquet event orders, invoices, and perform administrative duties
Ensure legal, efficient, professional, and profitable venue operations
Generate and review financial reports including budgets, projections, forecasting, revenue analysis, labor and product costs, wage control, P&L statements
Resolve conflicts and handle labor negotiations as applicable
Oversee food service quality and guest experience during events
Assist with event setup, service, breakdown, and post-event follow-up
Provide direction, supervision, and mentoring of hourly event staff and volunteers
Monitor product quality, presentation, service standards, and guest satisfaction
Ensure compliance with alcohol service policies and monitor alcohol service for 100% compliance
Report alcohol service issues to management immediately
Troubleshoot technical issues with Point-of-Sale systems
Create event employee schedules and verify employee time
Support training, development, and supervision of hourly employees
Maintain documentation related to employee performance and attendance
Communicate effectively with culinary staff, event staff, clients, vendors, and guests
Assist with inventory control, product movement, menu execution, and event preparation
Maintain a clean, safe, and organized work environment
Ensure efficient and professional event execution aligned with company service standards
Execute all directives in Banquet Event Orders
Manage event advancement and professional communication with all event stakeholders
Handle administrative paperwork such as diagrams, timelines, and side-work assignments
Maintain tableware and linens
Identify menu ingredients and preparation methods
Assist in banquet function setup including linens, dishware, glassware, and silverware
Monitor guest needs before, during, and after meals
Maintain sanitation, health, and safety standards
Ensure excellent attendance and operational readiness of location equipment
Recognize and manage intoxicated guests appropriately
Lead premium/catering team on projects including training and inventory
Enforce all company policies and procedures
Perform additional duties as assigned by General Manager