Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its expansive platform that covers venue development, management, hospitality, and sponsorship sales. Established in 2015, OVG operates seven world-class venues and collaborates with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a commitment to innovation and excellence, the company continuously expands its influence in the live entertainment industry by delivering superior experiences for clients and guests alike.
The Premium Services Manager role at Blue Arena in Loveland, Colorado, is a pivotal leadership position dedicated to overseeing premium and catering operations across Blue Arena and The Ranch Events Complex. This full-time position involves managing the end-to-end hospitality experience, ensuring that all premium and catered events are executed flawlessly. With an annual salary range of $65,000 to $70,000, the position offers competitive compensation alongside comprehensive benefits such as health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation days, sick leave, and holidays.
In this role, the Premium Services Manager is entrusted with the operational leadership of catering, premium food, and beverage services. Duties include supervising the Catering Manager and part-time staff, managing inventory, controlling labor costs, ensuring equipment maintenance, and maintaining client relations. The manager must expertly coordinate banquet event orders, invoices, and other administrative tasks while ensuring that operations are not only legal and efficient but also profitable. Financial oversight is critical, with responsibilities covering budget management, revenue analysis, labor and product cost controls, and P&L statement reviews.
The Premium Services Manager must excel in a dynamic, fast-paced environment, capable of adapting to changing circumstances while upholding high standards of hospitality and guest service. Training and mentoring service staff form an essential part of the role, fostering professional development and maintaining a strong team focused on excellent guest experiences. The manager plays an active role during events, assisting with setup, service, and breakdown, ensuring that every element aligns with Oak View Group’s service expectations.
A key part of the role involves monitoring service quality, presentation, and guest satisfaction throughout events, including overseeing compliance with alcohol service policies to guarantee responsible alcohol handling. The manager also addresses conflict resolution, mediator duties, and labor negotiations, demonstrating leadership skills beyond daily operations. Strong communication is paramount, involving seamless interaction with culinary and event staff, clients, vendors, and guests to ensure clarity and professionalism in all event aspects.
Additionally, the Premium Services Manager is responsible for troubleshooting technical issues related to Point-of-Sale systems and coordinating employee scheduling and timekeeping. Maintaining sanitation, health, and safety standards in all work areas contributes to the company’s commitment to a safe and organized environment. The role demands a professional demeanor, excellent attendance, and the ability to work a flexible schedule including nights, weekends, and holidays to meet the needs of scheduled events.
Oak View Group values diversity and inclusivity, acknowledging that a varied workforce drives innovation and strengthens service excellence. Committed to equal opportunity employment, OVG fosters a workplace environment free from discrimination based on any legally protected class. The Premium Services Manager position is an excellent opportunity for qualified individuals to join a globally respected company dedicated to delivering outstanding live entertainment experiences while advancing their careers in food and beverage management.
The Premium Services Manager role at Blue Arena in Loveland, Colorado, is a pivotal leadership position dedicated to overseeing premium and catering operations across Blue Arena and The Ranch Events Complex. This full-time position involves managing the end-to-end hospitality experience, ensuring that all premium and catered events are executed flawlessly. With an annual salary range of $65,000 to $70,000, the position offers competitive compensation alongside comprehensive benefits such as health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation days, sick leave, and holidays.
In this role, the Premium Services Manager is entrusted with the operational leadership of catering, premium food, and beverage services. Duties include supervising the Catering Manager and part-time staff, managing inventory, controlling labor costs, ensuring equipment maintenance, and maintaining client relations. The manager must expertly coordinate banquet event orders, invoices, and other administrative tasks while ensuring that operations are not only legal and efficient but also profitable. Financial oversight is critical, with responsibilities covering budget management, revenue analysis, labor and product cost controls, and P&L statement reviews.
The Premium Services Manager must excel in a dynamic, fast-paced environment, capable of adapting to changing circumstances while upholding high standards of hospitality and guest service. Training and mentoring service staff form an essential part of the role, fostering professional development and maintaining a strong team focused on excellent guest experiences. The manager plays an active role during events, assisting with setup, service, and breakdown, ensuring that every element aligns with Oak View Group’s service expectations.
A key part of the role involves monitoring service quality, presentation, and guest satisfaction throughout events, including overseeing compliance with alcohol service policies to guarantee responsible alcohol handling. The manager also addresses conflict resolution, mediator duties, and labor negotiations, demonstrating leadership skills beyond daily operations. Strong communication is paramount, involving seamless interaction with culinary and event staff, clients, vendors, and guests to ensure clarity and professionalism in all event aspects.
Additionally, the Premium Services Manager is responsible for troubleshooting technical issues related to Point-of-Sale systems and coordinating employee scheduling and timekeeping. Maintaining sanitation, health, and safety standards in all work areas contributes to the company’s commitment to a safe and organized environment. The role demands a professional demeanor, excellent attendance, and the ability to work a flexible schedule including nights, weekends, and holidays to meet the needs of scheduled events.
Oak View Group values diversity and inclusivity, acknowledging that a varied workforce drives innovation and strengthens service excellence. Committed to equal opportunity employment, OVG fosters a workplace environment free from discrimination based on any legally protected class. The Premium Services Manager position is an excellent opportunity for qualified individuals to join a globally respected company dedicated to delivering outstanding live entertainment experiences while advancing their careers in food and beverage management.
Job Requirements
- Associate's degree from a two-year college or technical school preferred
- Six months to one year of related experience and/or training or an equivalent combination of education and experience
- 3-5 years of experience in concessions, catering, food service, hospitality, event operations, or food preparation preferred
- Previous supervisory or leadership experience preferred
- Nationally recognized advanced food service sanitation training certification preferred
- Familiarity with inventory control, menu planning, and event operations
- Basic computer proficiency including email, Excel, Word, Outlook, scheduling systems, and event management software
- Working knowledge of Point-of-Sale systems and timekeeping systems
- Strong cash-handling abilities and basic math skills including significant number manipulation
- Ability to work a flexible schedule based on events and business needs, including evenings, weekends, and holidays
- Strong verbal and written communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational skills, attention to detail, and problem-solving ability
- Ability to maintain a professional demeanor when working with staff, clients, guests, and university partners
Job Qualifications
- Associate's degree from a two-year college or technical school preferred, or six months to one year of related experience and/or training, or an equivalent combination of education and experience
- 3-5 years of experience in concessions, catering, food service, hospitality, event operations, or food preparation preferred
- Previous supervisory or leadership experience preferred
- Nationally recognized advanced food service sanitation training certification preferred
- Familiarity with inventory control, menu planning, and event operations
- Basic computer proficiency including email, Excel, Word, Outlook, scheduling systems, and event management software
- Working knowledge of Point-of-Sale systems and timekeeping systems
- Strong cash-handling abilities and basic math skills including significant number manipulation
- Ability to work a flexible schedule based on events and business needs, including evenings, weekends, and holidays
- Strong verbal and written communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational skills, attention to detail, and problem-solving ability
- Ability to maintain a professional demeanor when working with staff, clients, guests, and university partners
Job Duties
- Overall management of catering and premium food and beverage operations including interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance
- Oversee catering, restaurant, and suite operations
- Directly oversee the Catering Manager and all part-time staff
- Inventory management
- Client relations and communications related to events
- Creation of banquet event orders, invoices, and other administrative duties
- Ensure legal, efficient, professional and profitable operation of the venue
- Generate and review financial reports including budgets, projections, forecasting, revenue analysis, labor and product costs, wage control, P and L financial statements
- Conflict resolution, last-resort mediation, arbitration and labor negotiations when applicable
- Responsible for overseeing food service
- Assist with event setup, service, breakdown, and post-event follow-up
- Provide direction, supervision, and mentoring to hourly event staff and volunteers
- Monitor product quality, presentation, service standards, and guest experience throughout each event
- Ensure compliance with all alcohol service policies and procedures
- Monitor alcohol service during events to support 100 percent compliance with alcohol service and responsible service policies
- Report alcohol service or compliance issues to management immediately
- Assist in troubleshooting technical issues with Point-of-Sale systems including hardware and software concerns
- Generate event employee schedules and verify employee time as required
- Support training, development, mentoring, and supervision of hourly employees
- Complete documentation related to employee performance, attendance, and company policy compliance
- Communicate effectively with culinary staff, event staff, concessions managers, clients, vendors, and guests
- Assist with inventory control, product movement, menu execution, and event preparation
- Maintain a clean, safe, and organized work environment in accordance with company, venue, health department, and sanitation standards
- Help ensure events are executed efficiently, professionally, and in alignment with OVG service expectations
- Responsible for ensuring proper execution of all directives stated in all Banquet Event Orders
- Responsible for event advancement, communicating efficiently, effectively, and in a professional manner with clients, partners, vendors, guests, and employees
- Responsible for completion and updating of administrative paperwork associated with events including diagrams, timelines, and side-work assignments
- Responsible for ensuring tableware and linens replaced as necessary
- Able to identify ingredients or explain how various items on the menu are prepared
- Assists in setting up banquet functions including linens, dishware, glassware, and silverware when needed
- Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal
- Maintains sanitation, health and safety standards in work areas
- Must show demonstrated ability to meet the company standard for excellent attendance
- Assures that the location equipment is operable and clean prior to start of event
- Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
- Leads premium and catering team with projects including training, inventory and special events
- Enforces all OVG policies and procedures
- All other duties as assigned by the General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
