Title Premium Services Manager | Full-Time | Blue Arena

Greeley, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $70,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group (OVG) is a pioneering global leader in premium live entertainment infrastructure and services, specializing in the comprehensive development and management of world-class venues. Since its inception in 2015, Oak View Group has expanded its footprint across four continents, managing a diverse portfolio of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. The company’s commitment to excellence and innovation in hospitality, venue management, and sponsorship sales positions it as an industry trailblazer. With a strong ethos centered on inclusivity and diversity, OVG fosters an environment where diverse perspectives fuel innovative service delivery and operational excellence. The organization is deeply invested in fostering collaboration and diversity, making it an exceptional workplace for professionals passionate about shaping the future of sports and live entertainment.

The Premium Services Manager role is a full-time position based at Blue Arena in Loveland, Colorado, offering an annual salary between $65,000 to $70,000. This position is critical to maintaining and elevating the standards of premium and catering services at Blue Arena and The Ranch Events Complex. The manager provides strategic leadership, operational oversight, and comprehensive support to ensure the flawless execution of premium and catered events. Key responsibilities include managing catering operations, overseeing food and beverage aspects of premium services, and supervising a dynamic team including the Catering Manager and part-time staff. This leadership position demands an individual with exceptional interpersonal skills capable of thriving in a fast-paced, evolving environment while consistently delivering high-end hospitality experiences.

The Premium Services Manager serves as a linchpin in event success, orchestrating everything from initial event planning to post-event debriefing. This involves coordinating all facets of event service, ensuring compliance with legal and company standards, managing budgets, forecasting financials, and optimizing labor and equipment resources to maximize profitability. In addition to operational duties, the role emphasizes strong client relations, conflict resolution, and staff mentorship, cultivating a professional and guest-focused atmosphere at every event. The manager is also responsible for technical troubleshooting related to Point-of-Sale systems and maintaining rigorous standards in alcohol service policy compliance. Oak View Group provides a collaborative, supportive working environment with access to comprehensive benefits like health, dental, and vision insurance, 401(k) plans with matching contributions, and paid time off including vacation, sick days, and holidays. This role not only offers a competitive salary but also the opportunity to contribute significantly to an organization dedicated to excellence in live entertainment hospitality.

Job Requirements

Associate's degree from a two-year college or technical school preferred
six months to one year of related experience and/or training, or an equivalent combination of education and experience
three to five years of experience in concessions, catering, food service, hospitality, event operations, or food preparation preferred
previous supervisory or leadership experience preferred
ability to work a flexible schedule based on events and business needs including evenings, weekends, and holidays
strong verbal and written communication skills
ability to work independently and as part of a team in a fast-paced environment
strong organizational skills, attention to detail, and problem-solving ability
ability to maintain professional demeanor when working with staff, clients, guests, and partners

Job Qualifications

Associate's degree from a two-year college or technical school preferred
three to five years of experience in concessions, catering, food service, hospitality, event operations, or food preparation preferred
previous supervisory or leadership experience preferred
nationally recognized advanced food service sanitation training certification preferred
familiarity with inventory control, menu planning, and event operations
basic computer proficiency including email, Excel, Word, Outlook, scheduling systems, and event management software
working knowledge of Point-of-Sale and timekeeping systems
strong cash-handling abilities and basic math skills
ability to work a flexible schedule including evenings, weekends, and holidays
strong verbal and written communication skills
ability to work independently and as part of a team in a fast-paced environment
strong organizational skills, attention to detail, and problem-solving ability
ability to maintain a professional demeanor with staff, clients, guests, and partners

Job Duties

Manage overall catering and premium food and beverage operations including interviewing, hiring, scheduling, ordering, inventory, labor costs, and equipment maintenance
oversee catering, restaurant, and suite operations
directly supervise the Catering Manager and all part-time staff
manage inventory
handle client relations and communications related to events
create banquet event orders, invoices, and perform administrative duties
ensure legal, efficient, and profitable operation of the venue
generate and review financial reports including budgets, forecasts, revenue analysis, and P&L statements
resolve conflicts and assist in labor negotiations when applicable
oversee food service operations
assist with event setup, service, breakdown, and post-event follow-up
provide direction, supervision, and mentoring to hourly event staff and volunteers
monitor product quality, presentation, service standards, and guest experience
ensure compliance with all alcohol service policies
monitor alcohol service for compliance and report issues immediately
troubleshoot Point-of-Sale system issues
generate event employee schedules and verify time
support employee training, development, and mentoring
complete documentation related to employee performance and attendance
communicate effectively with culinary staff, event staff, managers, clients, vendors, and guests
assist with inventory control, menu execution, and event preparation
maintain clean, safe, and organized work environment
ensure efficient and professional event execution aligned with OVG standards
ensure proper execution of Banquet Event Orders
manage event advancement and professional communication
complete and update event-related administrative paperwork
ensure tableware and linens are replaced as needed
identify ingredients and explain menu preparation
assist with banquet function setup
observe guests for additional requests and needs
maintain sanitation, health, and safety standards
ensure excellent attendance
ensure location equipment is operable and clean prior to events
manage guests visibly intoxicated by cutting off alcohol
lead premium/catering team projects including training and special events
enforce OVG policies and procedures
perform other duties as assigned by the General Manager