Title Premium Services Concierge | Part-Time | PeoplesBank Arena
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Paid Time Off
flexible schedule
Employee Discounts
Training and Development
team events
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development, management, hospitality, and sponsorship sales. Founded in 2015, OVG operates seven world-class venues and partners with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company has a reputation for excellence and innovation in delivering memorable live experiences and has successfully created a cohesive platform that supports premium event services and venue operations worldwide.
The Premium Services Concierge role at PeoplesBank Arena in Hartford, Connecticut, offers a unique opportunity to serve as the primary liaison for premium guests during a variety of exciting events including Hartford Wolf Pack hockey games, UConn Athletics basketball and hockey games, and concerts featuring world-renowned artists. PeoplesBank Arena itself is a premier venue known for entertaining millions annually with notable performances from artists such as Taylor Swift, Bruce Springsteen, Justin Timberlake, and many others, alongside family shows and ice-skating events.
As a Premium Services Concierge, you will be at the heart of the guest experience in our premium spaces such as Bunker Suites, Loge Boxes, and Club Seats. You will be tasked with ensuring that premium clients receive exceptional, seamless service characterized by professionalism, friendly engagement, and meticulous attention to detail. This part-time position pays an hourly rate ranging from $20.00 to $22.00 and includes access to benefits such as a 401(k) savings plan with matching contributions.
The role demands individuals who are enthusiastic, service-oriented, and possess a natural ability to connect with guests to enhance their event day experiences. You will conduct pre-event walkthroughs to prepare premium areas, collaborate closely with management and fellow team members, and facilitate solutions to any issues or guest concerns. Supporting accessibility needs, monitoring entertainment technologies, and ensuring safety and security policies are adhered to are also integral to the position.
Working at PeoplesBank Arena means joining a dynamic environment where teamwork and guest satisfaction are paramount. The position requires availability for flexible schedules, including evenings, weekends, and holidays, reflecting the nature of live events and sporting seasons. Joining Oak View Group means becoming part of an inclusive team committed to innovation through diversity and focused on delivering excellence in live entertainment services. This opportunity is ideal for individuals seeking to engage in a vibrant hospitality role within a reputable and growing company dedicated to providing outstanding event experiences.
The Premium Services Concierge role at PeoplesBank Arena in Hartford, Connecticut, offers a unique opportunity to serve as the primary liaison for premium guests during a variety of exciting events including Hartford Wolf Pack hockey games, UConn Athletics basketball and hockey games, and concerts featuring world-renowned artists. PeoplesBank Arena itself is a premier venue known for entertaining millions annually with notable performances from artists such as Taylor Swift, Bruce Springsteen, Justin Timberlake, and many others, alongside family shows and ice-skating events.
As a Premium Services Concierge, you will be at the heart of the guest experience in our premium spaces such as Bunker Suites, Loge Boxes, and Club Seats. You will be tasked with ensuring that premium clients receive exceptional, seamless service characterized by professionalism, friendly engagement, and meticulous attention to detail. This part-time position pays an hourly rate ranging from $20.00 to $22.00 and includes access to benefits such as a 401(k) savings plan with matching contributions.
The role demands individuals who are enthusiastic, service-oriented, and possess a natural ability to connect with guests to enhance their event day experiences. You will conduct pre-event walkthroughs to prepare premium areas, collaborate closely with management and fellow team members, and facilitate solutions to any issues or guest concerns. Supporting accessibility needs, monitoring entertainment technologies, and ensuring safety and security policies are adhered to are also integral to the position.
Working at PeoplesBank Arena means joining a dynamic environment where teamwork and guest satisfaction are paramount. The position requires availability for flexible schedules, including evenings, weekends, and holidays, reflecting the nature of live events and sporting seasons. Joining Oak View Group means becoming part of an inclusive team committed to innovation through diversity and focused on delivering excellence in live entertainment services. This opportunity is ideal for individuals seeking to engage in a vibrant hospitality role within a reputable and growing company dedicated to providing outstanding event experiences.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to provide exceptional customer service
- Must be detail-oriented and organized
- Ability to handle high-pressure situations effectively
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- Prior experience in customer service, hospitality, or event environments preferred
- Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- Excellent problem-solving abilities and quick thinking in high-pressure situations
- Detail-oriented with strong organizational and time management skills
- Ability to adapt to changing event needs and maintain composure during busy or challenging situations
- Must be available to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner
- Build and maintain strong relationships with key stakeholders throughout the premium seating locations
- Educate guests on premium amenities, seating areas, and game day or event-specific information
- Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready
- Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- Assist guests requiring mobility or accessibility accommodations with appropriate support
- Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- Support the setup and breakdown of premium areas before and after events
- Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- Complete additional assignments or special projects as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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