Title Premium Services Concierge | Part-Time | PeoplesBank Arena

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.00 - $22.00

Benefits

401(k) savings plan

401(k) matching

flexible schedule

Paid Time Off

Employee Discounts

Job Description

Oak View Group (OVG) is recognized globally as a leader in premium live entertainment infrastructure and services. Established in 2015, OVG operates with a comprehensive platform that covers venue development, venue management, hospitality, and sponsorship sales. With a footprint spanning four continents, the company serves a wide range of notable venues including arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. Oak View Group proudly owns and manages seven world-class venues and collaborates with an impressive roster of clients in the entertainment industry.

One of the prestigious venues under OVG's management is PeoplesBank Arena, situated at One Civic Center Plaza, Hartford, Connecticut. PeoplesBank Arena hosts an array of events—from the American Hockey League's Hartford Wolf Pack games, UConn basketball and hockey matches to diverse concerts and family shows that attract millions of visitors annually. This venue has welcomed top global music icons such as Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, and Pearl Jam, among others.

The role of Premium Services Concierge at PeoplesBank Arena is vital in delivering an extraordinary experience to premium guests during events. This part-time position is ideal for those who excel at building connections with guests and creating seamless, memorable interactions. The concierge will be the main point of contact for premium patrons in exclusive seating areas including Bunker Suites, Loge Boxes, and Club Seats, ensuring they receive attentive, courteous, and highly professional service throughout their visit.

The Premium Services Concierge will play a crucial role in advancing PeoplesBank Arena’s reputation for premium guest services by facilitating smooth event experiences, offering detailed knowledge of amenities, and anticipating guest needs. Collaborating closely with the on-site Premium Services Manager and other guest services personnel, the concierge will ensure that all premium areas are well-prepared before events and that guests' concerns or requests are met promptly and courteously.

This role demands exceptional customer service skills, enthusiasm, and the ability to work effectively under pressure during busy event days. Responsibilities include pre-event preparations, monitoring entertainment equipment within premium spaces, assisting guests with accessibility needs, enforcing venue policies for safety and comfort, and supporting the overall premium services environment.

In return for their contributions, part-time employees in this position enjoy a competitive hourly wage ranging from $20.00 to $22.00 and access to valuable benefits like the 401(k) savings plan with company matching. The position remains open until August 28, 2026, providing ample opportunity for interested candidates to apply and join a company committed to advancing live entertainment through diverse and inclusive talent. Oak View Group values inclusivity and equal employment opportunities, fostering a workplace culture that celebrates diversity and continuously strives for innovation and excellence in service.

Job Requirements

Must have prior customer service, hospitality, or event experience
Strong communication and interpersonal skills
Ability to work flexible hours including evenings, weekends, and holidays
Strong problem-solving and organizational skills
Ability to maintain composure in high-pressure situations
Ability to provide mobility and accessibility assistance to guests
Must adhere to safety and security policies
High school diploma or equivalent

Job Qualifications

Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
Prior experience in customer service, hospitality, or event environments preferred
Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
Excellent problem-solving abilities and quick thinking in high-pressure situations
Detail-oriented with strong organizational and time management skills
Ability to adapt to changing event needs and maintain composure during busy or challenging situations
Must be available to work flexible hours, including evenings, weekends, and holidays

Job Duties

Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
Build and maintain strong relationships with key stakeholders throughout the premium seating locations
Educate guests on premium amenities, seating areas, and game day or event-specific information
Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready
Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
Assist guests requiring mobility or accessibility accommodations with appropriate support
Uphold all safety, security, and venue policies to ensure a secure and comfortable environment
Support the setup and breakdown of premium areas before and after events
Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
Complete additional assignments or special projects as needed