Title Premium Food Runner | Part-Time | Worcester Red Sox (Polar Park)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $15.00
Benefits
401(k) savings plan
401(k) matching
tip eligible
Part-time employment
flexible schedule
Employee Discounts
Diverse and inclusive workplace
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG operates a comprehensive platform that includes venue development, venue management, hospitality, and sponsorship sales. The company manages an impressive collection of seven world-class venues and partners with a wide array of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a commitment to innovation and excellence, OVG strives to create memorable experiences for guests and patrons around the world. Its dedication to the sports and live entertainment industry is evident in its ability to blend infrastructure expertise with top-tier service standards, making it a sought-after leader in its field.
The Premium Food Runner role supports the DCU Club at Polar Park, home of the Worcester Red Sox, and is an essential part of the concessions and premium seating operations. As a Regular Part-Time position located at 100 Madison Street, Worcester, MA, this role is pivotal in facilitating seamless food service in a fast-paced, event-driven environment. The position pays $15.00 per hour and is tip eligible, offering part-time employees access to benefits such as a 401(k) savings plan and employer matching contributions. This role remains open for applications through September 18, 2026.
The Premium Food Runner acts as a vital communication bridge between kitchen personnel and serving staff to ensure timely and accurate delivery of food orders to customers, thereby playing a critical role in enhancing the overall dining experience for patrons. Responsibilities include transporting dishes promptly and in an organized fashion, collaborating closely with kitchen and serving teams to coordinate meal components, inspecting dishes for quality and accuracy, and providing attentive customer service. Additionally, the role involves clearing tables, resetting dining areas, and maintaining cleanliness. The ideal candidate will be able to manage multiple tasks effectively, demonstrate excellent communication skills, and thrive as part of a diverse team. Familiarity with menu items to assist customers and willingness to adapt in a dynamic setting are also important for success. This position not only demands physical stamina and attention to detail but also emphasizes creating a positive and welcoming environment for guests. Oak View Group is committed to diversity and inclusion, fostering an environment where all employees feel valued and empowered to contribute to ongoing innovation and excellence in the live entertainment and hospitality sectors.
The Premium Food Runner role supports the DCU Club at Polar Park, home of the Worcester Red Sox, and is an essential part of the concessions and premium seating operations. As a Regular Part-Time position located at 100 Madison Street, Worcester, MA, this role is pivotal in facilitating seamless food service in a fast-paced, event-driven environment. The position pays $15.00 per hour and is tip eligible, offering part-time employees access to benefits such as a 401(k) savings plan and employer matching contributions. This role remains open for applications through September 18, 2026.
The Premium Food Runner acts as a vital communication bridge between kitchen personnel and serving staff to ensure timely and accurate delivery of food orders to customers, thereby playing a critical role in enhancing the overall dining experience for patrons. Responsibilities include transporting dishes promptly and in an organized fashion, collaborating closely with kitchen and serving teams to coordinate meal components, inspecting dishes for quality and accuracy, and providing attentive customer service. Additionally, the role involves clearing tables, resetting dining areas, and maintaining cleanliness. The ideal candidate will be able to manage multiple tasks effectively, demonstrate excellent communication skills, and thrive as part of a diverse team. Familiarity with menu items to assist customers and willingness to adapt in a dynamic setting are also important for success. This position not only demands physical stamina and attention to detail but also emphasizes creating a positive and welcoming environment for guests. Oak View Group is committed to diversity and inclusion, fostering an environment where all employees feel valued and empowered to contribute to ongoing innovation and excellence in the live entertainment and hospitality sectors.
Job Requirements
- High school diploma or equivalent preferred
- Three or more months' experience in the food service industry preferred
- Ability to stand, walk, and carry trays for extended periods
- Clear communication skills
- Ability to manage multiple tasks simultaneously
- Attention to detail in food order accuracy and quality
- Friendly and approachable attitude
- Teamwork skills
- Ability to adapt to fast-paced, dynamic environments
- Flexibility in handling changing priorities
Job Qualifications
- Three or more months' experience in the food service industry preferred
- High school diploma or equivalent preferred
- Ability to stand, walk, and carry trays for extended periods
- Clear communication with both kitchen and serving staff, as well as customers
- Efficient in managing multiple tasks and orders simultaneously
- Ensure accuracy in food orders and quality control
- Friendly and approachable demeanor when interacting with customers
- Ability to work collaboratively with a diverse team in a fast-paced environment
- Flexibility to handle unexpected situations and changes in priorities
- Ability to work in a team-oriented, fast-paced, event-driven environment
Job Duties
- Transport dishes from the kitchen to the appropriate tables in a timely and organized manner
- Collaborate with kitchen and serving staff to maintain clear communication about order statuses, special requests, and any other relevant information
- Coordinate with the kitchen team to ensure that all components of a meal are ready for delivery simultaneously, maintaining the overall flow of service
- Inspect dishes for accuracy, presentation, and overall quality before delivering them to customers
- Report any discrepancies or issues to the appropriate personnel
- Provide excellent customer service by being attentive to customers' needs, answering questions, and addressing concerns in a professional and friendly manner
- Assist in clearing empty plates and utensils from tables, resetting them for new diners, and maintaining overall cleanliness in the dining area
- Collaborate with servers, chefs, and other restaurant staff to create a positive and efficient work environment
- Familiarize yourself with the menu to accurately describe dishes and assist customers with inquiries
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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