Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $22.00
Benefits
Retirement
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, providing comprehensive venue development and management solutions across a wide spectrum that includes hospitality and sponsorship sales. Founded in 2015, OVG has quickly positioned itself as an industry innovator and powerhouse, managing and partnering with an impressive portfolio of some of the world’s most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spread across four continents. With a commitment to excellence, innovation, and community, Oak View Group continues to shape the future of live entertainment on a global scale.
CFG Bank Arena, located in the heart of Baltimore, Maryland, is a shining example of OVG’s dedication to world-class entertainment experiences. Celebrated as the 11th highest grossing venue worldwide according to Billboard Magazine in December 2025, CFG Bank Arena is a premier entertainment destination that boasts over 14,000 seats and has undergone extensive renovations exceeding $250 million. These renovations have enhanced the venue with modern acoustics, luxurious suites, exclusive clubs, premium contemporary seating, and revitalized concourses, providing guests with upscale culinary experiences and a premium entertainment atmosphere. As a cornerstone of Baltimore’s cultural scene, CFG Bank Arena hosts more than 105 events annually ranging from major concerts to other live entertainment spectacles.
The role of a Parking Lot Attendant at CFG Bank Arena plays an essential part in maintaining a smooth, safe, and efficient visitor experience before, during, and after events. This position is primarily responsible for managing vehicle access to the parking areas, verifying credentials for authorized personnel and vehicles, monitoring the flow of pedestrians, and assisting with traffic control to ensure safety for everyone involved. Parking Lot Attendants serve as a critical communication bridge between the arena’s command center and tour production staff, helping maintain order and facilitating cooperation in fast-paced event environments.
This is a part-time position offering an hourly wage of $22.00, with valuable benefits including access to a 401(k) savings plan and employer matching contributions. The position plays a vital operational role in creating a secure and welcoming environment by delivering exceptional customer service to guests and staff while enforcing venue policies. Parking Lot Attendants handle unexpected situations calmly and effectively, such as emergencies or conflict resolution, always maintaining professionalism and respect.
Candidates interested in this role should possess strong verbal and written communication skills, have the ability to work under pressure in busy, loud environments, and demonstrate flexibility regarding work schedules that include nights, weekends, and holidays. Prior experience in customer service or security roles is preferred, especially within sports or entertainment venues. This role also requires physical endurance for standing, walking, and working outdoors under varied weather conditions.
Joining Oak View Group means becoming part of a diverse and inclusive team that values innovation, teamwork, and community engagement. The organization champions equality and provides a supportive working environment, where differences are celebrated as strengths, and all employees are encouraged to grow and succeed. The Parking Lot Attendant at CFG Bank Arena is an excellent opportunity for individuals passionate about live entertainment and delivering superior guest experiences in a vibrant setting.
CFG Bank Arena, located in the heart of Baltimore, Maryland, is a shining example of OVG’s dedication to world-class entertainment experiences. Celebrated as the 11th highest grossing venue worldwide according to Billboard Magazine in December 2025, CFG Bank Arena is a premier entertainment destination that boasts over 14,000 seats and has undergone extensive renovations exceeding $250 million. These renovations have enhanced the venue with modern acoustics, luxurious suites, exclusive clubs, premium contemporary seating, and revitalized concourses, providing guests with upscale culinary experiences and a premium entertainment atmosphere. As a cornerstone of Baltimore’s cultural scene, CFG Bank Arena hosts more than 105 events annually ranging from major concerts to other live entertainment spectacles.
The role of a Parking Lot Attendant at CFG Bank Arena plays an essential part in maintaining a smooth, safe, and efficient visitor experience before, during, and after events. This position is primarily responsible for managing vehicle access to the parking areas, verifying credentials for authorized personnel and vehicles, monitoring the flow of pedestrians, and assisting with traffic control to ensure safety for everyone involved. Parking Lot Attendants serve as a critical communication bridge between the arena’s command center and tour production staff, helping maintain order and facilitating cooperation in fast-paced event environments.
This is a part-time position offering an hourly wage of $22.00, with valuable benefits including access to a 401(k) savings plan and employer matching contributions. The position plays a vital operational role in creating a secure and welcoming environment by delivering exceptional customer service to guests and staff while enforcing venue policies. Parking Lot Attendants handle unexpected situations calmly and effectively, such as emergencies or conflict resolution, always maintaining professionalism and respect.
Candidates interested in this role should possess strong verbal and written communication skills, have the ability to work under pressure in busy, loud environments, and demonstrate flexibility regarding work schedules that include nights, weekends, and holidays. Prior experience in customer service or security roles is preferred, especially within sports or entertainment venues. This role also requires physical endurance for standing, walking, and working outdoors under varied weather conditions.
Joining Oak View Group means becoming part of a diverse and inclusive team that values innovation, teamwork, and community engagement. The organization champions equality and provides a supportive working environment, where differences are celebrated as strengths, and all employees are encouraged to grow and succeed. The Parking Lot Attendant at CFG Bank Arena is an excellent opportunity for individuals passionate about live entertainment and delivering superior guest experiences in a vibrant setting.
Job Requirements
- Must have a high school diploma or equivalent
- prior customer service or security experience preferred
- ability to work flexible hours including nights, weekends, and holidays
- must be able to stand and walk for extended periods
- must be able to communicate clearly and effectively
- ability to handle conflict and stressful situations
- must be comfortable working outdoors in various weather conditions
- proficiency in basic computer skills including Google Docs and Excel
- ability to follow instructions and maintain situational awareness
- availability to work during at least 70% of scheduled events
Job Qualifications
- Previous experience in a customer service/security-based industry is preferred
- previous experience within sports, entertainment, or a related field is preferred
- 70% event availability commitment
- must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required
- demonstrated ability to follow instructions and work in a fast-paced environment
- ability to remain alert, professional, and composed during high-traffic events
- comfortable working outdoors in varying weather conditions
- proficiency with the use of Google Docs and Excel spreadsheets for scheduling purposes
- must have strong verbal and written communication skills
- ability to handle stressful situations
- ability to work extended periods with moderate to loud noises
- able to work in an environment with fluctuating temperatures that include hot and cold conditions-external and internal facility exposure
- demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs
- frequent bending, standing for long periods of time, and walking in the building
Job Duties
- Provide exceptional customer service to all building occupants
- maintain situational awareness of all activity within assigned parking areas and report suspicious behavior immediately
- assist with traffic flow and pedestrian safety during ingress and egress periods
- possess a positive attitude and facilitate teamwork and respect among co-workers
- welcome building occupants, provide directions, and answer any questions that may arise
- be energetic and have a desire to help
- enforce building policies and event procedures
- assist and direct building occupants in a variety of situations, including emergencies
- resolve conflicts
- work quickly to safely expedite arena access
- stay organized
- other duties as assigned
- arrive at work in an appropriately furnished uniform
- refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved
Job Criteria
Experience
No experience required
Job Location
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