Title Parking Lot Attendant | Part-Time | CFG Bank Arena

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $22.00

Benefits

401(k) savings plan

401(k) matching

Part-time employment

hourly pay

Paid Time Off

Employee Discounts

team environment

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development, management, hospitality, and sponsorship sales. Established in 2015, OVG operates a portfolio of seven world-class venues and partners with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company is dedicated to delivering exceptional entertainment experiences and fostering community engagement through its venues and events. One of its flagship properties, CFG Bank Arena, is located in the heart of Baltimore and stands as a premier destination for live entertainment, boasting over 14,000 seats and comprehensive renovations exceeding $250 million. It hosts more than 105 shows annually, ranging from music concerts to cultural events, and is celebrated for its world-class acoustics, premium suites, exclusive club levels, upscale culinary offerings, and a thoroughly reimagined guest experience.

The Parking Lot Attendant position at CFG Bank Arena is a vital role in ensuring the smooth operation of parking facilities during events. This part-time role pays an hourly rate of $22.00 and offers benefits such as a 401(k) savings plan with matching contributions. The attendant is responsible for managing vehicle access, verifying credentials, monitoring pedestrian traffic, and maintaining a safe environment for event guests, staff, and production teams. This role requires a professional demeanor, excellent communication skills, and the ability to work effectively in a fast-paced, high-traffic environment. Additionally, parking lot attendants act as a key communication link between the command center, tour personnel, and other venue staff, ensuring coordinated efforts in crowd control and security. The position demands a strong commitment to customer service, situational awareness, and the flexibility to work nights, weekends, and holidays as event schedules require. Working outdoors in various weather conditions and handling physically demanding tasks such as standing for extended periods and walking are integral components of the job. Being part of CFG Bank Arena means contributing to one of the highest-grossing entertainment venues worldwide and being immersed in a dynamic, community-focused environment where the excitement of live events meets operational excellence. This role is ideal for individuals who thrive in collaborative settings, value safety and security, and enjoy delivering outstanding service to guests and team members alike.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or security preferred
Ability to commit to 70% event availability
Flexibility to work nights, weekends, and holidays
Strong communication skills
Ability to remain alert and professional under pressure
Physical ability to stand for long periods and work in varying weather
Basic proficiency in Google Docs and Excel
Ability to handle stressful and fast-paced environments
Must wear uniform
Adherence to building policies and procedures

Job Qualifications

Previous experience in a customer service/security-based industry is preferred
Previous experience within sports, entertainment, or a related field is preferred
70% event availability commitment
Ability to work a flexible schedule, inclusive of weekends, nights, and holidays as required
Demonstrated ability to follow instructions and work in a fast-paced environment
Ability to remain alert, professional, and composed during high-traffic events
Comfortable working outdoors in varying weather conditions
Proficiency with the use of Google Docs and Excel spreadsheets for scheduling purposes
Strong verbal and written communication skills
Ability to handle stressful situations
Ability to work extended periods with moderate to loud noises
Able to work in an environment with fluctuating temperatures that include hot and cold conditions-external and internal facility exposure
Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs
Frequent bending, standing for long periods of time, and walking in the building

Job Duties

Provide exceptional customer service to all building occupants
Maintain situational awareness of all activity within assigned parking areas and report suspicious behavior immediately
Assist with traffic flow and pedestrian safety during ingress and egress periods
Possess a positive attitude and facilitate teamwork and respect among co-workers
Welcome building occupants, provide directions, and answer any questions that may arise
Be energetic and have a desire to help
Enforce building policies and event procedures
Assist and direct building occupants in a variety of situations, including emergencies
Resolve conflicts
Work quickly to safely expedite arena access
Stay organized
Other duties as assigned
Arrive at work in an appropriately furnished uniform
Refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved