Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, known for its world-class venues and unparalleled expertise in venue management, hospitality, and sponsorship sales. Established in 2015, OVG has rapidly expanded its footprint and now operates seven outstanding venues while providing services to iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company’s commitment to innovation, excellence, and customer satisfaction positions it as a frontrunner in the sports and live entertainment industry.
The Mobile Convention Center, located at 1 S Water St, Mobile, Alabama, is seeking a dedicated and energetic Operations Manager to join its team as a full-time employee. This role is integral to ensuring the daily success of the food and beverage operations within the venue. With an annual salary range of $85,000 to $90,000, the Operations Manager will support the General Manager in delivering exceptional guest experiences, driving financial performance, and maintaining operational excellence.
This position is crafted for individuals who thrive in fast-paced, event-driven environments where leadership, communication, and problem-solving skills are vital. The Operations Manager will be responsible for hands-on management, including service execution, staffing, employee development, inventory control, safety, regulatory compliance, and operational planning. As the right hand to the General Manager, this role carries significant responsibility and may require the Operations Manager to temporarily perform duties of the General Manager during their absence.
A key facet of this position is leading and supervising a dynamic hospitality team. The successful candidate will cultivate a culture of accountability, teamwork, and continuous improvement by providing coaching, feedback, and performance evaluations. The role necessitates sound judgment in managing employee relations and making employment decisions such as hiring, disciplinary actions, promotions, and separations. The Operations Manager plays a pivotal role in fostering an inclusive and compliant workplace.
Achieving success as an Operations Manager at the Mobile Convention Center also involves collaborating closely with venue leadership and cross-functional departments to ensure seamless event execution. From pre-event planning to post-event breakdown, this position demands meticulous coordination among venue management, culinary staff, warehouse personnel, and event teams. An analytical mindset is crucial for assessing event schedules, attendance, sales trends, and financial reports to optimize labor, inventory, and operational costs while safeguarding service quality and profitability.
Furthermore, the Operations Manager will oversee inventory management, purchasing activities, product controls, and maintain the integrity and functionality of point-of-sale systems. This role contributes to menu development, pricing strategies, and promotional initiatives in partnership with culinary leadership to enhance guest satisfaction and revenue generation. The position requires the ability to enforce compliance with federal, state, and local regulations covering health, food safety, and alcohol service.
In summary, the Operations Manager at the Mobile Convention Center is an essential leadership position within Oak View Group’s food and beverage management sector. This role offers an exciting opportunity for professionals eager to lead in a vibrant hospitality environment, make impactful operational decisions, and contribute to creating memorable guest experiences in a premier venue setting. The company’s commitment to diversity, inclusivity, and equal employment opportunity enriches the workplace culture, making OVG a desirable employer for a diverse range of candidates who aspire to innovate and excel in the live entertainment and hospitality industry.
The Mobile Convention Center, located at 1 S Water St, Mobile, Alabama, is seeking a dedicated and energetic Operations Manager to join its team as a full-time employee. This role is integral to ensuring the daily success of the food and beverage operations within the venue. With an annual salary range of $85,000 to $90,000, the Operations Manager will support the General Manager in delivering exceptional guest experiences, driving financial performance, and maintaining operational excellence.
This position is crafted for individuals who thrive in fast-paced, event-driven environments where leadership, communication, and problem-solving skills are vital. The Operations Manager will be responsible for hands-on management, including service execution, staffing, employee development, inventory control, safety, regulatory compliance, and operational planning. As the right hand to the General Manager, this role carries significant responsibility and may require the Operations Manager to temporarily perform duties of the General Manager during their absence.
A key facet of this position is leading and supervising a dynamic hospitality team. The successful candidate will cultivate a culture of accountability, teamwork, and continuous improvement by providing coaching, feedback, and performance evaluations. The role necessitates sound judgment in managing employee relations and making employment decisions such as hiring, disciplinary actions, promotions, and separations. The Operations Manager plays a pivotal role in fostering an inclusive and compliant workplace.
Achieving success as an Operations Manager at the Mobile Convention Center also involves collaborating closely with venue leadership and cross-functional departments to ensure seamless event execution. From pre-event planning to post-event breakdown, this position demands meticulous coordination among venue management, culinary staff, warehouse personnel, and event teams. An analytical mindset is crucial for assessing event schedules, attendance, sales trends, and financial reports to optimize labor, inventory, and operational costs while safeguarding service quality and profitability.
Furthermore, the Operations Manager will oversee inventory management, purchasing activities, product controls, and maintain the integrity and functionality of point-of-sale systems. This role contributes to menu development, pricing strategies, and promotional initiatives in partnership with culinary leadership to enhance guest satisfaction and revenue generation. The position requires the ability to enforce compliance with federal, state, and local regulations covering health, food safety, and alcohol service.
In summary, the Operations Manager at the Mobile Convention Center is an essential leadership position within Oak View Group’s food and beverage management sector. This role offers an exciting opportunity for professionals eager to lead in a vibrant hospitality environment, make impactful operational decisions, and contribute to creating memorable guest experiences in a premier venue setting. The company’s commitment to diversity, inclusivity, and equal employment opportunity enriches the workplace culture, making OVG a desirable employer for a diverse range of candidates who aspire to innovate and excel in the live entertainment and hospitality industry.
Job Requirements
- Bachelor's degree preferred
- 2+ years of leadership experience in food and beverage or hospitality
- 3-5 years managing high-volume hospitality operations
- Experience in concessions operations within entertainment venues preferred
- Knowledge of food safety and alcohol service regulations
- Proficiency with point-of-sale and inventory management systems
- Strong leadership and communication skills
- Ability to work variable schedule including evenings, weekends, holidays
- Strong financial management skills
- Ability to analyze data and make operational decisions
- Excellent organizational and time management
- Ability to maintain confidentiality and professionalism
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field preferred
- Equivalent combinations of education and relevant experience will be considered
- 2+ years of progressive leadership experience within food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years managing high-volume hospitality operations including concessions, banquets, catering, or premium hospitality
- Experience managing concessions operations within entertainment venues preferred
- Previous catering or hospitality sales experience preferred
- Experience managing budgets, labor costs, inventory, purchasing, and financial performance preferred
- Demonstrated experience leading, developing, and motivating diverse teams
- Strong leadership, coaching, and employee development skills
- Excellent verbal and written communication skills
- Strong interpersonal skills building collaborative relationships
- Proven ability to make sound operational and business decisions
- Strong organizational, planning, and time management skills
- Strong financial acumen including budgeting, forecasting, cost analysis
- Knowledge of food safety, sanitation standards, responsible alcohol practices, OSHA requirements, and regulations
- Experience with point-of-sale, inventory management, scheduling, timekeeping, and Microsoft Office Suite
- Ability to analyze operational data and improve efficiency and profitability
- Ability to perform mathematical calculations
- Demonstrated integrity, professionalism, sound judgment, confidentiality
- Self-motivated and able to work independently and collaboratively
Job Duties
- Assist the General Manager in overall leadership, planning, and execution of food and beverage operations including concessions, catering, premium services, and special events
- Ensure efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences
- Lead day-to-day event operations from pre-event planning through post-event breakdown, ensuring coordination between venue management, operations, culinary, warehouse, and event staff
- Ensure compliance with all federal, state, and local laws, company policies, health regulations, food safety standards, and responsible alcohol service requirements
- Recruit, hire, train, coach, develop, evaluate, and retain a high-performing hospitality team fostering a culture of accountability and continuous improvement
- Provide leadership in employee relations by conducting coaching, performance evaluations, corrective action, and conflict resolution
- Develop staffing plans and oversee scheduling to ensure appropriate labor coverage while managing labor costs
- Analyze event schedules, attendance projections, and ticket sales to forecast staffing, inventory, and operational requirements
- Monitor labor, food, beverage, and operating costs to maximize profitability
- Review and analyze financial reports including budgets, forecasts, labor reports, purchasing trends, inventory, cost of goods sold, and profit and loss statements for operational improvements
- Oversee inventory management, purchasing, product controls, and point-of-sale operations
- Maintain point-of-sale system integrity ensuring accurate reporting, menu programming, pricing, inventory controls, and transaction accountability
- Collaborate with culinary leadership and other departments on menus, pricing, promotions, and marketing
- Conduct regular inspections of hospitality operations for cleanliness, organization, food safety, and equipment readiness
- Build and maintain positive working relationships with venue leadership, clients, vendors, suppliers, contractors, and event partners
- Assist in development, implementation, and continuous improvement of operational policies, procedures, and best practices
- Prepare and submit operational reports, financial summaries, inventories, staffing reports, and documentation
- Support contract administration, vendor relationships, and procurement as directed
- Lead by example with visible floor presence during events providing operational support and resolving guest concerns
- Perform other duties and special projects to support hospitality operation success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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