Title Operations Manager| Full-Time | Mobile Convention Center

Mobile, AL, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $90,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group is a globally recognized leader in the live entertainment industry, known for its comprehensive venue management and development services. The company specializes in managing a variety of entertainment venues including arenas, stadiums, amphitheaters, and convention centers. With a strong focus on innovation, operational excellence, and community engagement, Oak View Group delivers superior event experiences and drives business growth across its portfolio. Based in Mobile, Alabama, this particular role is located at the Mobile Convention Center, a premier venue in the region that hosts a wide range of events from conventions and trade shows to large-scale concerts and banquets. The Mobile Convention Center is committed to providing unmatched guest service and operational efficiency to all patrons and clients. Oak View Group prides itself on fostering a dynamic and inclusive work environment where employees can thrive and contribute to the company’s mission of enhancing the live event experience.

The position of Operations Manager at Oak View Group is a full-time role based at the Mobile Convention Center located at 1 S Water St, Mobile, AL 36602. This role offers an annual salary range of $85,000 to $90,000 and includes comprehensive full-time benefits such as health, dental, and vision insurance, 401(k) savings plan with matching, and paid time off including vacation, sick days, and holidays. The Operations Manager plays a critical supporting role to the General Manager by overseeing the daily food and beverage operations. This leadership position requires a hands-on approach in managing all hospitality aspects including staffing, employee development, inventory control, safety and compliance adherence, and operational planning. The individual will be responsible for ensuring that each guest enjoys an exceptional experience while maintaining high standards of operational excellence and financial performance.

This role demands a strategic and proactive leader capable of managing hospitality operations within a fast-paced, event-driven environment. The Operations Manager leads a team across multiple hospitality services such as concessions, catering, premium services, and special events. They are tasked with recruiting, training, and mentoring staff while enforcing company policies and employment laws to maintain a positive and productive work environment. When the General Manager is absent, the Operations Manager may assume full managerial duties, highlighting the importance of independent judgment and decision-making skills. The position requires flexibility to work evenings, weekends, holidays, and extended hours based on event schedules. Collaboration with venue leadership and cross-functional departments is essential to ensure seamless event execution and overall operational success. Strong organizational, communication, and financial management skills are essential for driving profitability and operational efficiency, making this role a cornerstone in the Mobile Convention Center's sustained success and reputation for outstanding hospitality services.

Job Requirements

Bachelor's degree preferred
Minimum 2 years leadership experience in hospitality or food and beverage
Experience managing high-volume event hospitality operations
Strong knowledge of food safety and compliance standards
Proficiency with point-of-sale and inventory software
Excellent communication and interpersonal skills
Ability to work flexible hours including nights, weekends, and holidays
Strong organizational and financial management skills
Ability to lead and develop teams effectively
Demonstrated problem-solving and decision-making capabilities

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field preferred
Equivalent combinations of education and relevant experience considered
2+ years of progressive leadership experience in food and beverage, hospitality, catering, concessions, or event operations
3-5 years managing high-volume hospitality operations including concessions, banquets, catering, premium hospitality, suites, or restaurants
Experience managing concessions in arenas, convention centers, stadiums, amphitheaters, or entertainment venues preferred
Previous catering or hospitality sales experience preferred
Experience managing budgets, labor costs, inventory, purchasing, and financial performance preferred
Demonstrated ability to lead, develop, and motivate diverse teams in fast-paced environments
Strong leadership, coaching, and employee development skills
Excellent verbal and written communication skills
Strong interpersonal and collaborative skills
Proven operational and business decision-making abilities
Strong organizational, planning, and time-management skills
Financial acumen including budgeting, forecasting, labor management, inventory control, cost analysis, and P&L reporting
Knowledge of food safety, sanitation, alcohol service practices, OSHA, and regulatory compliance
Experience with point-of-sale systems, inventory management software, scheduling, timekeeping, and Microsoft Office Suite
Analytical skills to improve efficiency, satisfaction, and profitability
Ability to perform complex mathematical calculations
Integrity, professionalism, sound judgment, and confidentiality
Self-motivation and independent work capability within collaborative teams

Job Duties

Assist the General Manager in the overall leadership, planning, and execution of food and beverage operations including concessions, catering, premium services, and special events
Ensure the efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences
Lead day-to-day event operations from pre-event planning through post-event breakdown ensuring seamless coordination between venue management, operations, culinary, warehouse, and event staff
Ensure compliance with all federal, state, and local laws, company policies, health regulations, food safety standards, and responsible alcohol service requirements
Recruit, hire, train, coach, develop, evaluate, and retain a high-performing hospitality team
Provide leadership in employee relations including coaching, performance evaluations, corrective action, conflict resolution, and recognition programs
Develop staffing plans and oversee scheduling to ensure appropriate labor coverage while managing labor costs and productivity
Analyze event schedules, attendance projections, ticket sales, and trends to forecast staffing, inventory, and operational requirements
Monitor labor, food, beverage, and operating costs to maximize profitability
Review and analyze financial reports to identify opportunities for operational improvement
Oversee inventory management, purchasing, product controls, and point-of-sale operations
Maintain point-of-sale system integrity ensuring accurate reporting, menu programming, pricing, inventory controls, and transaction accountability
Collaborate with culinary leadership and department leaders to develop menus, pricing, promotions, and marketing initiatives
Conduct regular inspections ensuring cleanliness, organization, food safety, equipment readiness, and quality standards
Build and maintain positive relationships with venue leadership, clients, vendors, suppliers, contractors, and event partners
Assist in developing and improving operational policies, procedures, and best practices
Prepare and submit operational reports, financial summaries, inventories, staffing reports, and documentation accurately and timely
Support contract administration, vendor relationships, and procurement activities as directed
Lead by example with visible floor presence during events providing operational support and resolving guest concerns
Perform other duties and special projects as assigned to support overall hospitality success