Title Operations Manager| Full-Time | Mobile Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Established in 2015, OVG has grown to serve an impressive portfolio that includes seven world-class owned venues and a diverse client roster featuring iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company's comprehensive platform spans venue development, management, hospitality, and sponsorship sales, making it a pioneering force in the live entertainment industry.
One of the crown jewels in OVG's portfolio is the Arthur R. Outlaw Mobile Convention Center, located in Mobile, Alabama. This premier meeting and event destination on the Gulf Coast boasts 317,000 square feet of versatile event space, including a 100,000-square-foot exhibit hall, elegant ballrooms, flexible meeting rooms, and picturesque outdoor terraces with views of the Mobile River. It hosts a wide variety of events such as conventions, trade shows, banquets, galas, corporate meetings, sporting events, and community celebrations, welcoming hundreds of thousands of guests annually.
The Mobile Convention Center’s commitment to excellence is supported by OVG's robust hospitality services, which include exceptional catering, concessions, and premium food and beverage offerings. The onsite team is dedicated to providing seamless event execution and outstanding guest experiences, leveraging their extensive expertise and commitment to operational excellence.
The Operations Manager role at the Mobile Convention Center is a full-time, regular position with an annual salary range of $85,000 to $90,000. This role is pivotal in supporting the General Manager to lead daily food and beverage operations, ensuring that every guest experience is exceptional while maintaining operational efficiency and financial performance. The Operations Manager provides hands-on leadership across all facets of hospitality operations such as service execution, staffing, employee development, inventory management, safety compliance, and operational planning.
This role demands a proactive leader capable of balancing superior customer service with effective team management and financial oversight in a fast-paced, event-driven environment. The Operations Manager directly supervises team members through coaching, training, performance feedback, and accountability, thereby upholding the company’s standards consistently. They also have the authority to manage employee relations, including hiring, performance evaluations, disciplinary actions, promotions, and separations, fostering a positive, inclusive, and compliant work environment.
Furthermore, the Operations Manager collaborates closely with venue leadership and cross-functional departments to deliver flawless event execution, ensuring that operational plans align with the venue's strategic goals. Flexibility is key in this role as it requires working varied schedules including evenings, weekends, holidays, and extended hours during events.
Success in this role is grounded in strong leadership, excellent communication skills, organizational prowess, problem-solving capabilities, and sound decision-making. The Operations Manager is expected to lead by example, maintaining visible presence during events, managing guest concerns, and ensuring service excellence throughout the hospitality operation. This position not only supports the financial stewardship of the venue through monitoring budgets, labor costs, and profitability but also contributes to continuous improvement initiatives and operational best practices.
One of the crown jewels in OVG's portfolio is the Arthur R. Outlaw Mobile Convention Center, located in Mobile, Alabama. This premier meeting and event destination on the Gulf Coast boasts 317,000 square feet of versatile event space, including a 100,000-square-foot exhibit hall, elegant ballrooms, flexible meeting rooms, and picturesque outdoor terraces with views of the Mobile River. It hosts a wide variety of events such as conventions, trade shows, banquets, galas, corporate meetings, sporting events, and community celebrations, welcoming hundreds of thousands of guests annually.
The Mobile Convention Center’s commitment to excellence is supported by OVG's robust hospitality services, which include exceptional catering, concessions, and premium food and beverage offerings. The onsite team is dedicated to providing seamless event execution and outstanding guest experiences, leveraging their extensive expertise and commitment to operational excellence.
The Operations Manager role at the Mobile Convention Center is a full-time, regular position with an annual salary range of $85,000 to $90,000. This role is pivotal in supporting the General Manager to lead daily food and beverage operations, ensuring that every guest experience is exceptional while maintaining operational efficiency and financial performance. The Operations Manager provides hands-on leadership across all facets of hospitality operations such as service execution, staffing, employee development, inventory management, safety compliance, and operational planning.
This role demands a proactive leader capable of balancing superior customer service with effective team management and financial oversight in a fast-paced, event-driven environment. The Operations Manager directly supervises team members through coaching, training, performance feedback, and accountability, thereby upholding the company’s standards consistently. They also have the authority to manage employee relations, including hiring, performance evaluations, disciplinary actions, promotions, and separations, fostering a positive, inclusive, and compliant work environment.
Furthermore, the Operations Manager collaborates closely with venue leadership and cross-functional departments to deliver flawless event execution, ensuring that operational plans align with the venue's strategic goals. Flexibility is key in this role as it requires working varied schedules including evenings, weekends, holidays, and extended hours during events.
Success in this role is grounded in strong leadership, excellent communication skills, organizational prowess, problem-solving capabilities, and sound decision-making. The Operations Manager is expected to lead by example, maintaining visible presence during events, managing guest concerns, and ensuring service excellence throughout the hospitality operation. This position not only supports the financial stewardship of the venue through monitoring budgets, labor costs, and profitability but also contributes to continuous improvement initiatives and operational best practices.
Job Requirements
- Bachelor's degree in hospitality management, business administration, event management, or a related field preferred
- Minimum of 2 years of leadership experience in food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years managing high-volume hospitality operations
- Previous experience managing concessions in an arena, convention center, stadium, amphitheater, or similar venue preferred
- Experience in catering sales or hospitality sales is preferred
- Proven ability to manage budgets, labor costs, inventory, and purchasing
- Strong leadership and team development skills
- Excellent verbal and written communication skills
- Ability to build collaborative relationships
- Strong organizational and time management skills
- Knowledge of food safety and alcohol service regulations
- Experience with POS and inventory management systems
- Ability to analyze operational and financial data
- Demonstrated integrity and professionalism
- Flexibility to work evenings, weekends, holidays, and extended hours
- Ability to work independently and in a team
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Event Management, or a related field preferred
- Equivalent combinations of education and relevant experience will be considered
- 2+ years of progressive leadership experience within food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years of experience managing high-volume hospitality operations, including concessions, banquets, catering, premium hospitality, suites, restaurants, or a combination of these environments
- Previous experience managing concessions operations within an arena, convention center, stadium, amphitheater, or similar entertainment venue is strongly preferred
- Previous catering sales or hospitality sales experience is preferred
- Experience managing budgets, labor costs, inventory, purchasing, and financial performance is preferred
- Demonstrated experience leading, developing, and motivating diverse teams in a fast-paced, customer-focused environment
- Strong leadership, coaching, and employee development skills with the ability to build high-performing teams
- Excellent verbal and written communication skills with the ability to interact professionally with employees, guests, clients, vendors, and venue leadership
- Strong interpersonal skills with the ability to build collaborative working relationships across departments
- Proven ability to make sound operational and business decisions in a fast-paced, event-driven environment
- Strong organizational, planning, and time management skills with exceptional attention to detail
- Ability to prioritize multiple projects while meeting deadlines and maintaining high service standards
- Strong financial acumen, including budgeting, forecasting, labor management, inventory control, cost analysis, and profit and loss reporting
- Working knowledge of food safety regulations, sanitation standards, responsible alcohol service practices, OSHA requirements, and applicable local, state, and federal regulations
- Experience with point-of-sale systems, inventory management software, scheduling and timekeeping systems, and Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint)
- Ability to analyze operational data and identify opportunities to improve efficiency, guest satisfaction, and profitability
- Ability to perform mathematical calculations, including percentages, inventory calculations, labor analysis, and financial reporting
- Demonstrated integrity, professionalism, sound judgment, and the ability to maintain confidentiality
- Self-motivated with the ability to work independently while contributing effectively within a collaborative leadership team
Job Duties
- Assist the General Manager in the overall leadership, planning, and execution of food and beverage operations, including concessions, catering, premium services, and special events
- Ensure the efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences
- Lead day-to-day event operations from pre-event planning through post-event breakdown, ensuring seamless coordination between venue management, operations, culinary, warehouse, and event staff
- Ensure compliance with all federal, state, and local laws, company policies, health regulations, food safety standards, and responsible alcohol service requirements
- Recruit, hire, train, coach, develop, evaluate, and retain a high-performing hospitality team
- Provide leadership in employee relations by conducting coaching, performance evaluations, corrective action, conflict resolution, and recognition programs while maintaining compliance with company policies and employment laws
- Develop staffing plans and oversee scheduling to ensure appropriate labor coverage while effectively managing labor costs and productivity
- Analyze event schedules, attendance projections, ticket sales, and historical trends to forecast staffing, inventory, and operational requirements
- Monitor labor, food, beverage, and operating costs to maximize profitability while maintaining service quality and operational standards
- Review and analyze financial reports, including budgets, forecasts, labor reports, purchasing trends, inventory, cost of goods sold, revenue performance, and profit and loss statements to identify opportunities for operational improvement
- Oversee inventory management, purchasing, product controls, and point-of-sale operations to ensure financial accuracy, accountability, and operational efficiency
- Maintain the integrity and functionality of the point-of-sale system, ensuring accurate reporting, menu programming, pricing, inventory controls, and transaction accountability
- Collaborate with culinary leadership and other department leaders to develop menus, pricing strategies, promotions, and marketing initiatives that enhance guest satisfaction and revenue generation
- Conduct regular inspections of hospitality operations to ensure cleanliness, organization, food safety, equipment readiness, and adherence to company quality standards
- Build and maintain positive working relationships with venue leadership, clients, promoters, vendors, suppliers, contractors, and event partners to support successful event execution
- Assist in the development, implementation, and continuous improvement of operational policies, procedures, and best practices
- Prepare, review, and submit operational reports, financial summaries, inventories, staffing reports, and other documentation accurately and within established deadlines
- Support contract administration, vendor relationships, and procurement activities as directed by the General Manager
- Lead by example through visible floor presence during events, providing operational support, resolving guest concerns, and ensuring service excellence
- Perform other duties and special projects as assigned to support the overall success of the hospitality operation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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