Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG specializes in venue development and comprehensive capabilities spanning venue management, hospitality, and sponsorship sales. The company operates seven world-class owned venues and manages a diverse client portfolio that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a mission to deliver top-tier entertainment experiences, Oak View Group combines innovative venue design, operational excellence, and guest-centric services to set industry standards worldwide.
The Arthur R. Outlaw Mobile Convention Center, located in Mobile, Alabama, is a premier meeting and event destination on the Gulf Coast. Boasting 317,000 square feet of flexible event space, including a 100,000-square-foot exhibit hall, elegant ballrooms, versatile meeting rooms, and scenic outdoor terraces overlooking the Mobile River, the venue caters to a wide variety of events such as conventions, trade shows, banquets, galas, corporate meetings, sporting events, and community celebrations. The center attracts hundreds of thousands of guests annually, providing an exceptional platform for memorable event experiences.
Oak View Group is currently seeking an Operations Manager to join the Mobile Convention Center team on a full-time basis. This role plays a critical part in supporting the General Manager by leading daily food and beverage operations with a focus on delivering outstanding guest experiences, operational efficiency, and financial success. The Operations Manager will be responsible for hands-on leadership across all aspects of hospitality operations, including service execution, staffing, employee development, inventory management, safety compliance, and operational planning.
With an annual salary ranging from $85,000 to $90,000, this position demands a proactive leader capable of balancing high-quality customer service with operational discipline in a dynamic, event-driven environment. The Operations Manager will directly supervise and nurture team members, fostering a positive, inclusive workplace through coaching, training, performance feedback, and accountability. When the General Manager is unavailable, the Operations Manager may be required to assume full responsibility for the venue's food and beverage operations.
Success in this role requires excellent leadership, communication, organizational, and problem-solving skills, along with the ability to make sound decisions quickly. The role also involves collaborating closely with venue leadership and various departments to ensure seamless event execution and to promote the overall success of the Mobile Convention Center. Flexibility is essential, as the work schedule may include evenings, weekends, holidays, and extended hours dependent on event activity.
The Operations Manager will manage the operational integrity of hospitality services, ensuring adherence to all regulatory requirements, company policies, and safety standards. They will coordinate labor and inventory to maximize profitability while maintaining exemplary service standards. This includes overseeing scheduling, analyzing financial and operational reports, supporting vendor relationships, managing point-of-sale systems, and leading continual process improvements.
Oak View Group emphasizes creating a diverse and inclusive environment where innovation thrives and excellence is celebrated. The company is committed to equal employment opportunity and values employees from all backgrounds. Working at OVG offers a unique chance to be part of an industry-leading team dedicated to redefining the live entertainment landscape with a commitment to professionalism and continuous improvement. This position will remain open until October 2, 2026, providing ample opportunity to join a highly respected organization making a difference in the hospitality and entertainment sectors.
The Arthur R. Outlaw Mobile Convention Center, located in Mobile, Alabama, is a premier meeting and event destination on the Gulf Coast. Boasting 317,000 square feet of flexible event space, including a 100,000-square-foot exhibit hall, elegant ballrooms, versatile meeting rooms, and scenic outdoor terraces overlooking the Mobile River, the venue caters to a wide variety of events such as conventions, trade shows, banquets, galas, corporate meetings, sporting events, and community celebrations. The center attracts hundreds of thousands of guests annually, providing an exceptional platform for memorable event experiences.
Oak View Group is currently seeking an Operations Manager to join the Mobile Convention Center team on a full-time basis. This role plays a critical part in supporting the General Manager by leading daily food and beverage operations with a focus on delivering outstanding guest experiences, operational efficiency, and financial success. The Operations Manager will be responsible for hands-on leadership across all aspects of hospitality operations, including service execution, staffing, employee development, inventory management, safety compliance, and operational planning.
With an annual salary ranging from $85,000 to $90,000, this position demands a proactive leader capable of balancing high-quality customer service with operational discipline in a dynamic, event-driven environment. The Operations Manager will directly supervise and nurture team members, fostering a positive, inclusive workplace through coaching, training, performance feedback, and accountability. When the General Manager is unavailable, the Operations Manager may be required to assume full responsibility for the venue's food and beverage operations.
Success in this role requires excellent leadership, communication, organizational, and problem-solving skills, along with the ability to make sound decisions quickly. The role also involves collaborating closely with venue leadership and various departments to ensure seamless event execution and to promote the overall success of the Mobile Convention Center. Flexibility is essential, as the work schedule may include evenings, weekends, holidays, and extended hours dependent on event activity.
The Operations Manager will manage the operational integrity of hospitality services, ensuring adherence to all regulatory requirements, company policies, and safety standards. They will coordinate labor and inventory to maximize profitability while maintaining exemplary service standards. This includes overseeing scheduling, analyzing financial and operational reports, supporting vendor relationships, managing point-of-sale systems, and leading continual process improvements.
Oak View Group emphasizes creating a diverse and inclusive environment where innovation thrives and excellence is celebrated. The company is committed to equal employment opportunity and values employees from all backgrounds. Working at OVG offers a unique chance to be part of an industry-leading team dedicated to redefining the live entertainment landscape with a commitment to professionalism and continuous improvement. This position will remain open until October 2, 2026, providing ample opportunity to join a highly respected organization making a difference in the hospitality and entertainment sectors.
Job Requirements
- Bachelor's degree in hospitality management, business administration, event management, or related field preferred
- Minimum 2 years of progressive leadership experience in food and beverage or hospitality operations
- 3-5 years managing high-volume hospitality environments
- Prior experience managing concessions in entertainment venues preferred
- Experience with catering or hospitality sales preferred
- Ability to manage budgets, labor costs, and financial performance
- Strong leadership and employee development skills
- Excellent communication and interpersonal abilities
- Proven decision-making skills in a fast-paced environment
- Strong organizational and time management skills
- Knowledge of food safety, sanitation, alcohol service, and OSHA regulations
- Proficiency in point-of-sale and inventory management systems
- Ability to analyze operational and financial data
- High integrity, professionalism, and confidentiality
- Self-motivated and able to work independently and collaboratively
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field preferred
- Equivalent combinations of education and experience considered
- 2+ years of progressive leadership experience in food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years managing high-volume hospitality operations including concessions, banquets, catering, premium hospitality, or restaurants
- Prior experience managing concessions in arenas, convention centers, stadiums, amphitheaters, or similar venues preferred
- Previous catering or hospitality sales experience preferred
- Experience managing budgets, labor costs, inventory, purchasing, and financial performance preferred
- Strong leadership, coaching, and employee development skills
- Excellent verbal and written communication skills
- Strong interpersonal and collaborative skills
- Proven operational and business decision-making ability in fast-paced environments
- Strong organizational, planning, and time management skills
- Financial acumen with budgeting, forecasting, labor management, inventory control, and profit and loss reporting
- Knowledge of food safety regulations, sanitation standards, responsible alcohol service, OSHA, and other applicable laws
- Experience with point-of-sale, inventory management, scheduling, and Microsoft Office applications
- Ability to analyze data to improve efficiency and profitability
- Mathematical skills for inventory, labor, and financial calculations
- Demonstrated integrity, professionalism, sound judgment, and confidentiality
- Self-motivated with independent and team-oriented work abilities
Job Duties
- Assist the General Manager in leadership, planning, and execution of food and beverage operations
- Ensure efficient, professional, safe, and profitable hospitality services while delivering exceptional guest experiences
- Lead day-to-day event operations from pre-event planning through post-event breakdown
- Ensure compliance with all laws, policies, and food safety standards
- Recruit, hire, train, coach, develop, evaluate, and retain hospitality team members
- Provide leadership in employee relations, including performance management and conflict resolution
- Develop staffing plans and oversee scheduling to manage labor costs and productivity
- Analyze event schedules and attendance projections to forecast staffing and inventory needs
- Monitor labor, food, beverage, and operating costs to maximize profitability
- Review financial reports to identify operational improvement opportunities
- Oversee inventory management, purchasing, product controls, and point-of-sale operations
- Maintain point-of-sale system integrity and accuracy
- Collaborate with culinary and department leaders on menus, pricing, and promotions
- Conduct regular hospitality operations inspections for quality standards
- Build positive relationships with venue leadership, clients, vendors, and partners
- Assist with operational policy development and continuous improvement
- Prepare and submit operational reports and documentation
- Support contract administration, vendor relationships, and procurement activities
- Lead by example with visible floor presence during events
- Perform other duties and special projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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