Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $90,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, offering a comprehensive platform that spans venue development and management, hospitality, and sponsorship sales. Established in 2015, OVG manages a portfolio of seven world-class venues and collaborates with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG is known for delivering exceptional experiences through a commitment to operational excellence, innovation, and guest satisfaction.
Among its flagship properties is the Arthur R. Outlaw Mobile Convention Center, a premier meeting and event destination on the Gulf Coast. This expansive venue features 317,000 square feet of versatile event space, including a 100,000-square-foot exhibit hall, elegant ballrooms, flexible meeting rooms, and scenic outdoor terraces that overlook the Mobile River. The venue hosts a wide spectrum of events, such as conventions, trade shows, banquets, corporate meetings, galas, sporting events, and community celebrations, attracting hundreds of thousands of guests annually. The Mobile Convention Center stands as a vital hub for local and regional gatherings, supported by the dedicated Oak View Group team that ensures world-class hospitality, catering, concessions, and premium food and beverage services.
The Operations Manager role at the Mobile Convention Center reports directly to the General Manager and is pivotal in driving the daily food and beverage operations while upholding superior guest experiences, operational efficiency, and financial performance. This full-time position offers an annual salary range of $85,000 to $90,000 and includes comprehensive benefits such as health, dental, and vision insurance, a 401(k) savings and matching plan, and paid time off including vacation, sick days, and holidays.
The Operations Manager is entrusted with hands-on leadership responsibilities across all hospitality operations, including but not limited to service execution, staffing, employee development, inventory management, safety, compliance, and strategic operational planning. This position also demands flexibility, as the schedule includes evenings, weekends, holidays, and extended hours depending on the event calendar. A successful candidate will demonstrate strong leadership capabilities, effective communication, organizational prowess, problem-solving skills, and the ability to make informed decisions in a dynamic, fast-paced environment.
Key aspects of the role include assisting the General Manager with planning and directing food and beverage operations encompassing concessions, catering, premium services, and special events. The Operations Manager ensures operations are conducted safely, professionally, and profitably, always with a focus on delivering an unforgettable guest experience. They will lead day-to-day event operations from pre-event preparations through post-event breakdown, coordinating efforts among venue management, culinary, warehouse, and event staff to achieve seamless execution.
Compliance with health and safety regulations, responsible alcohol service laws, and company policies is a critical part of the position. The Operations Manager also oversees staffing plans, recruitment, training, coaching, and development of team members, fostering a culture of accountability and continuous improvement. They are responsible for managing labor costs, inventory, purchasing, and financial performance indicators to maintain profitability without compromising service quality.
In addition, this role involves reviewing financial reports, analyzing operational data, managing point-of-sale systems, and collaborating with culinary and marketing teams to develop menus, promotional strategies, and pricing aimed at enhancing guest satisfaction and revenue growth. Building and maintaining strong relationships with venue leadership, clients, vendors, and partners is essential to support successful events and overall venue success.
This position embodies leadership by maintaining a visible presence on the event floor, supporting staff, addressing guest concerns, and ensuring excellence in service. The Oak View Group values diversity, inclusion, and equal opportunity employment, recognizing that a varied and inclusive workforce drives innovation and excellence within the hospitality and live entertainment industries. The Operations Manager plays a key role in upholding these values while contributing to the ongoing success and reputation of the Mobile Convention Center and the broader Oak View Group portfolio.
Among its flagship properties is the Arthur R. Outlaw Mobile Convention Center, a premier meeting and event destination on the Gulf Coast. This expansive venue features 317,000 square feet of versatile event space, including a 100,000-square-foot exhibit hall, elegant ballrooms, flexible meeting rooms, and scenic outdoor terraces that overlook the Mobile River. The venue hosts a wide spectrum of events, such as conventions, trade shows, banquets, corporate meetings, galas, sporting events, and community celebrations, attracting hundreds of thousands of guests annually. The Mobile Convention Center stands as a vital hub for local and regional gatherings, supported by the dedicated Oak View Group team that ensures world-class hospitality, catering, concessions, and premium food and beverage services.
The Operations Manager role at the Mobile Convention Center reports directly to the General Manager and is pivotal in driving the daily food and beverage operations while upholding superior guest experiences, operational efficiency, and financial performance. This full-time position offers an annual salary range of $85,000 to $90,000 and includes comprehensive benefits such as health, dental, and vision insurance, a 401(k) savings and matching plan, and paid time off including vacation, sick days, and holidays.
The Operations Manager is entrusted with hands-on leadership responsibilities across all hospitality operations, including but not limited to service execution, staffing, employee development, inventory management, safety, compliance, and strategic operational planning. This position also demands flexibility, as the schedule includes evenings, weekends, holidays, and extended hours depending on the event calendar. A successful candidate will demonstrate strong leadership capabilities, effective communication, organizational prowess, problem-solving skills, and the ability to make informed decisions in a dynamic, fast-paced environment.
Key aspects of the role include assisting the General Manager with planning and directing food and beverage operations encompassing concessions, catering, premium services, and special events. The Operations Manager ensures operations are conducted safely, professionally, and profitably, always with a focus on delivering an unforgettable guest experience. They will lead day-to-day event operations from pre-event preparations through post-event breakdown, coordinating efforts among venue management, culinary, warehouse, and event staff to achieve seamless execution.
Compliance with health and safety regulations, responsible alcohol service laws, and company policies is a critical part of the position. The Operations Manager also oversees staffing plans, recruitment, training, coaching, and development of team members, fostering a culture of accountability and continuous improvement. They are responsible for managing labor costs, inventory, purchasing, and financial performance indicators to maintain profitability without compromising service quality.
In addition, this role involves reviewing financial reports, analyzing operational data, managing point-of-sale systems, and collaborating with culinary and marketing teams to develop menus, promotional strategies, and pricing aimed at enhancing guest satisfaction and revenue growth. Building and maintaining strong relationships with venue leadership, clients, vendors, and partners is essential to support successful events and overall venue success.
This position embodies leadership by maintaining a visible presence on the event floor, supporting staff, addressing guest concerns, and ensuring excellence in service. The Oak View Group values diversity, inclusion, and equal opportunity employment, recognizing that a varied and inclusive workforce drives innovation and excellence within the hospitality and live entertainment industries. The Operations Manager plays a key role in upholding these values while contributing to the ongoing success and reputation of the Mobile Convention Center and the broader Oak View Group portfolio.
Job Requirements
- Bachelor's degree in hospitality management, business administration, event management, or a related field preferred
- 2+ years of progressive leadership experience within food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years of experience managing high-volume hospitality operations, including concessions, banquets, catering, premium hospitality, suites, restaurants, or a combination of these environments
- Previous experience managing concessions operations within an arena, convention center, stadium, amphitheater, or similar entertainment venue preferred
- Experience managing budgets, labor costs, inventory, purchasing, and financial performance
- Strong leadership, coaching, and employee development skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to make sound operational and business decisions
- Strong organizational, planning, and time management skills
- Knowledge of food safety regulations and responsible alcohol service practices
- Experience with point-of-sale and inventory management software
- Ability to analyze operational data
- Integrity and professionalism
- Self-motivated and able to work independently
Job Qualifications
- Bachelor's degree in hospitality management, business administration, event management, or a related field preferred
- Equivalent combinations of education and relevant experience will be considered
- 2+ years of progressive leadership experience within food and beverage, hospitality, catering, concessions, or event operations
- 3-5 years of experience managing high-volume hospitality operations, including concessions, banquets, catering, premium hospitality, suites, restaurants, or a combination of these environments
- Previous experience managing concessions operations within an arena, convention center, stadium, amphitheater, or similar entertainment venue is strongly preferred
- Previous catering sales or hospitality sales experience is preferred
- Experience managing budgets, labor costs, inventory, purchasing, and financial performance is preferred
- Demonstrated experience leading, developing, and motivating diverse teams in a fast-paced, customer-focused environment
- Strong leadership, coaching, and employee development skills with the ability to build high-performing teams
- Excellent verbal and written communication skills with the ability to interact professionally with employees, guests, clients, vendors, and venue leadership
- Strong interpersonal skills with the ability to build collaborative working relationships across departments
- Proven ability to make sound operational and business decisions in a fast-paced, event-driven environment
- Strong organizational, planning, and time management skills with exceptional attention to detail
- Ability to prioritize multiple projects while meeting deadlines and maintaining high service standards
- Strong financial acumen, including budgeting, forecasting, labor management, inventory control, cost analysis, and profit and loss reporting
- Working knowledge of food safety regulations, sanitation standards, responsible alcohol service practices, OSHA requirements, and applicable local, state, and federal regulations
- Experience with point-of-sale systems, inventory management software, scheduling and timekeeping systems, and Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint)
- Ability to analyze operational data and identify opportunities to improve efficiency, guest satisfaction, and profitability
- Ability to perform mathematical calculations, including percentages, inventory calculations, labor analysis, and financial reporting
- Demonstrated integrity, professionalism, sound judgment, and the ability to maintain confidentiality
- Self-motivated with the ability to work independently while contributing effectively within a collaborative leadership team
Job Duties
- Assist the General Manager in the overall leadership, planning, and execution of food and beverage operations, including concessions, catering, premium services, and special events
- Ensure the efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences
- Lead day-to-day event operations from pre-event planning through post-event breakdown, ensuring seamless coordination between venue management, operations, culinary, warehouse, and event staff
- Ensure compliance with all federal, state, and local laws, company policies, health regulations, food safety standards, and responsible alcohol service requirements
- Recruit, hire, train, coach, develop, evaluate, and retain a high-performing hospitality team
- Provide leadership in employee relations by conducting coaching, performance evaluations, corrective action, conflict resolution, and recognition programs while maintaining compliance with company policies and employment laws
- Develop staffing plans and oversee scheduling to ensure appropriate labor coverage while effectively managing labor costs and productivity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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