Title Operations Manager| Full-Time | Mobile Convention Center

Mobile, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $90,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, known for its comprehensive platform covering venue development, venue management, hospitality, and sponsorship sales. Established in 2015, OVG operates an impressive portfolio of venues including iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Among these prestigious venues is the Arthur R. Outlaw Mobile Convention Center, situated in Mobile, Alabama, which is a premier event destination on the Gulf Coast. This convention center offers an expansive 317,000 square feet of flexible event space including a 100,000-square-foot exhibit hall, elegant ballrooms, versatile meeting rooms, and scenic outdoor terraces overlooking the Mobile River. The venue hosts a variety of events such as conventions, trade shows, banquets, galas, corporate meetings, sporting events, and community celebrations, attracting hundreds of thousands of guests annually.

The Operations Manager at the Mobile Convention Center plays a critical leadership role in ensuring the success of daily food and beverage operations. Reporting directly to the General Manager, this full-time position is responsible for managing all aspects of hospitality services including concessions, catering, premium services, and special events, with a focus on delivering exceptional guest experiences, operational efficiency, safety, compliance, and financial performance. The role requires proactive hands-on leadership and direct supervision of team members through coaching, training, performance feedback, and accountability to maintain high company standards. The Operations Manager also functions as a key decision-maker in employee relations and employment actions such as hiring, performance management, disciplinary measures, promotions, and separations to foster a positive, inclusive, and compliant workplace. Flexibility is vital due to the event-driven nature of the venue, with work hours often encompassing evenings, weekends, holidays, and extended shifts according to event needs.

To be successful as an Operations Manager here, one must possess strong leadership, communication, organizational, problem-solving, and decision-making skills alongside a commitment to professionalism and continuous improvement. Collaboration with venue leadership and numerous departments is essential for seamless event execution and the overall success of the venue’s hospitality operations. The role also entails monitoring financial reports—budgets, forecasts, labor reports, and profit and loss statements—and implementing strategies to optimize profitability while maintaining service quality. In addition to overseeing staffing plans, scheduling, inventory management, and compliance with food safety and alcohol regulations, the Operations Manager actively participates in menu development, pricing strategy, promotional efforts, and marketing initiatives. The position offers an annual salary range of $85,000 to $90,000 and provides comprehensive benefits such as health, dental, and vision insurance, 401(k) savings plan with matching contributions, and paid time off including vacation days, sick days, and 11 holidays. This opportunity remains open until October 2, 2026.

Job Requirements

Bachelor's degree in hospitality management, business administration, event management or related field preferred
Minimum 2 years of leadership experience in food and beverage or hospitality operations
3-5 years managing high-volume hospitality operations
Experience in concession management at entertainment venues strongly preferred
Knowledge of budgeting, labor cost control, purchasing and financial reporting
Proven leadership and coaching skills
Excellent communication and interpersonal abilities
Strong organizational and time management skills
Familiarity with food safety and alcohol service regulations
Proficiency with point-of-sale and inventory software and Microsoft Office
Ability to analyze financial and operational data
High level of professionalism and confidentiality
Flexibility to work evenings, weekends, holidays, and extended hours based on event schedules

Job Qualifications

Bachelor's degree in hospitality management, business administration, event management, or related field preferred
2+ years of progressive leadership experience within food and beverage, hospitality, catering, concessions, or event operations
3-5 years experience managing high-volume hospitality operations such as concessions, banquets, catering, or premium services
Previous experience managing concessions operations in arenas, convention centers, stadiums, or similar venues preferred
Previous catering sales or hospitality sales experience preferred
Experience managing budgets, labor costs, inventory, purchasing, and financial performance preferred
Demonstrated ability to lead, develop, and motivate diverse teams in fast-paced environments
Strong leadership, coaching, and employee development skills
Excellent verbal and written communication skills
Strong interpersonal skills with ability to build cross-department collaborations
Proven ability to make sound operational and business decisions in event-driven settings
Strong organizational, planning, and time management skills
Ability to prioritize multiple projects while maintaining high standards
Strong financial acumen including budgeting, forecasting, labor management, and profit and loss reporting
Working knowledge of food safety regulations, responsible alcohol service, OSHA requirements, and compliance standards
Experience with point-of-sale and inventory management software, scheduling systems, and Microsoft Office suite
Ability to analyze operational data to improve efficiency, guest satisfaction, and profitability
Ability to perform complex mathematical calculations
Demonstrated integrity, professionalism, sound judgment, and confidentiality
Self-motivated independence with ability to work collaboratively

Job Duties

Assist the General Manager in the overall leadership, planning, and execution of food and beverage operations including concessions, catering, premium services, and special events
Ensure efficient, professional, safe, and profitable operation of all hospitality services while delivering exceptional guest experiences
Lead day-to-day event operations from pre-event planning through post-event breakdown ensuring coordinated efforts with venue management, culinary, warehouse, and event staff
Ensure compliance with federal, state, and local laws, health regulations, food safety standards, and alcohol service requirements
Recruit, hire, train, coach, develop, evaluate, and retain a high-performing hospitality team fostering a culture of accountability and teamwork
Provide leadership in employee relations including coaching, performance evaluations, corrective action, and conflict resolution
Develop staffing plans and oversee scheduling to ensure proper labor coverage while managing labor costs
Analyze event schedules and attendance projections to forecast staffing, inventory, and operational needs
Monitor labor, food, beverage, and operating costs to maximize profitability while maintaining service quality
Review and analyze financial reports to identify operational improvement opportunities
Oversee inventory management, purchasing, product controls, and point-of-sale operations to ensure financial accuracy and efficiency
Maintain integrity and functionality of point-of-sale system ensuring accurate reporting and transaction accountability
Collaborate with culinary and other department leaders on menu development, pricing, and marketing initiatives
Conduct hospitality operations inspections to ensure cleanliness, food safety, and quality standards
Build and maintain positive relationships with venue leadership, clients, vendors, and event partners
Assist in policy development and continuous operational improvements
Prepare and submit operational and financial reports accurately and timely
Support contract administration and procurement activities
Lead by example through visible floor presence during events providing operational support and resolving guest concerns
Perform other duties and special projects as assigned