Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Paid holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG has rapidly grown to become a dominant force in the sports and entertainment industry, managing a diverse portfolio of venues across four continents. These include world-class arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. The company's comprehensive platform spans venue development, management, hospitality, and sponsorship sales, delivering exceptional experiences for audiences and clients alike. OVG is renowned for its innovative approach, leveraging technology and industry expertise to transform venues into vibrant entertainment destinations.
The VyStar Pavilion, located in Port Wentworth, Georgia, is one of the premier outdoor entertainment venues managed by Oak View Group. With a seating capacity of 4,500, the pavilion offers luxury suites, club seating, and a first-rate food and beverage service. It hosts an array of national touring concerts, family shows, comedians, and other entertainment events. Additionally, the adjacent Port Wentworth Ice Cove supports small skating events, youth hockey, college hockey, collegiate and amateur sporting events, contributing to the region's dynamic sports and entertainment scene.
The full-time Operations Manager role at VyStar Pavilion offers an exciting opportunity to oversee all aspects of event and facility operations within this vibrant venue. The position is integral to ensuring the seamless execution of events, from set up to breakdown, while maintaining the venue's upkeep and operational excellence. Offering an annual salary range of $55,000 to $60,000, the role includes a comprehensive benefits package featuring health, dental, and vision insurance, a 401(k) savings plan with matching contributions, paid vacation, sick days, and holidays.
As Operations Manager, you will be responsible for managing third-party operations, parking, and housekeeping staff, including their recruitment, training, motivation, and evaluation. Effective coordination and communication between departments will be essential, with delegation of assignments to ensure smooth facility operations. You will play a key role in the upkeep and maintenance of the facility, collaborating closely with various teams to maintain high standards.
The position also involves managing the ice rinks, including scheduling staff and overseeing ice installation, maintenance, and event support. This includes troubleshooting equipment like Zambonis and other machinery, developing parking procedures aligned with corporate standards, and ensuring compliance with all safety protocols, laws, ordinances, and risk management policies.
Success in this role requires strong leadership skills, attention to detail, and the ability to thrive under pressure in a fast-paced environment. The ideal candidate will bring significant experience in arena or entertainment venue operations, facility management, and staff supervision. Proficiency in operational software and a solid understanding of event production, including concerts and sporting events, are vital. Additionally, knowledge of hockey facilities, ice maintenance equipment, and industry regulations will be a distinct advantage.
Joining Oak View Group means becoming part of a diverse and inclusive team dedicated to innovation and excellence in live entertainment. OVG values the unique contributions of every team member and is committed to creating an environment that celebrates diverse backgrounds and perspectives while fostering personal and professional growth. The company promotes equal opportunity employment and strives to maintain a workplace free from discrimination.
This position will remain open until October 23, 2026, and offers a rewarding career path for professionals eager to contribute to the success of a leading global entertainment company. If you are passionate about live events and have the expertise to manage complex operations with precision and care, the Operations Manager role at VyStar Pavilion is an excellent opportunity to advance your career and make a significant impact in the entertainment industry.
The VyStar Pavilion, located in Port Wentworth, Georgia, is one of the premier outdoor entertainment venues managed by Oak View Group. With a seating capacity of 4,500, the pavilion offers luxury suites, club seating, and a first-rate food and beverage service. It hosts an array of national touring concerts, family shows, comedians, and other entertainment events. Additionally, the adjacent Port Wentworth Ice Cove supports small skating events, youth hockey, college hockey, collegiate and amateur sporting events, contributing to the region's dynamic sports and entertainment scene.
The full-time Operations Manager role at VyStar Pavilion offers an exciting opportunity to oversee all aspects of event and facility operations within this vibrant venue. The position is integral to ensuring the seamless execution of events, from set up to breakdown, while maintaining the venue's upkeep and operational excellence. Offering an annual salary range of $55,000 to $60,000, the role includes a comprehensive benefits package featuring health, dental, and vision insurance, a 401(k) savings plan with matching contributions, paid vacation, sick days, and holidays.
As Operations Manager, you will be responsible for managing third-party operations, parking, and housekeeping staff, including their recruitment, training, motivation, and evaluation. Effective coordination and communication between departments will be essential, with delegation of assignments to ensure smooth facility operations. You will play a key role in the upkeep and maintenance of the facility, collaborating closely with various teams to maintain high standards.
The position also involves managing the ice rinks, including scheduling staff and overseeing ice installation, maintenance, and event support. This includes troubleshooting equipment like Zambonis and other machinery, developing parking procedures aligned with corporate standards, and ensuring compliance with all safety protocols, laws, ordinances, and risk management policies.
Success in this role requires strong leadership skills, attention to detail, and the ability to thrive under pressure in a fast-paced environment. The ideal candidate will bring significant experience in arena or entertainment venue operations, facility management, and staff supervision. Proficiency in operational software and a solid understanding of event production, including concerts and sporting events, are vital. Additionally, knowledge of hockey facilities, ice maintenance equipment, and industry regulations will be a distinct advantage.
Joining Oak View Group means becoming part of a diverse and inclusive team dedicated to innovation and excellence in live entertainment. OVG values the unique contributions of every team member and is committed to creating an environment that celebrates diverse backgrounds and perspectives while fostering personal and professional growth. The company promotes equal opportunity employment and strives to maintain a workplace free from discrimination.
This position will remain open until October 23, 2026, and offers a rewarding career path for professionals eager to contribute to the success of a leading global entertainment company. If you are passionate about live events and have the expertise to manage complex operations with precision and care, the Operations Manager role at VyStar Pavilion is an excellent opportunity to advance your career and make a significant impact in the entertainment industry.
Job Requirements
- High school diploma or equivalent
- minimum 3-5 years’ relevant experience in arena or entertainment venue operations
- at least 2 years’ supervisory experience
- ability to work flexible schedules including nights, weekends, and holidays
- proficiency with Microsoft Office
- knowledge of facility operations and event production
- good communication and leadership skills
- ability to manage multiple tasks and prioritize workload
- physical ability to handle equipment and operational duties
- valid driver’s license
Job Qualifications
- Bachelor's or technical degree preferred
- minimum 3-5 years experience in arena or entertainment venue operations and facility management
- at least 2 years supervising and training personnel
- related public assembly industry experience in a supervisory or management role
- ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended consecutive days
- proficient in Windows and Microsoft Office software
- knowledge of operational procedures, facility capabilities, and industry terminology
- familiarity with hockey facilities including ice installation and Zamboni operation
- understanding of NHL, AHL, and ECHL rules and regulations
- knowledge of crowd management, fire and public safety regulations, and food service practices
- experience with parking operations preferred
- production experience in concerts, basketball, hockey, and special events preferred
- previous experience operating equipment such as Zambonis, forklifts, and cleaning machines
- excellent interpersonal and communication skills
- capacity to make management decisions under pressure with strong attention to detail
- ability to work independently and collaboratively
- strong organizational skills and ability to meet deadlines
Job Duties
- Oversee day-to-day building operations, maintenance, and special projects
- plan and coordinate facility set-ups including ice hockey matches, family shows, concerts, comedy shows, parking lot events, sports, and trade shows
- manage and develop parking procedures according to corporate standards
- supervise part-time operations, parking, and housekeeping staff for setup, events, and breakdown
- oversee facility maintenance programs and the development of the Computerized Maintenance Management System (CMMS)
- manage purchases of safety equipment, housekeeping, parking, and operational supplies
- assist in performing weekly operations department reviews
- develop and maintain working relationships with all departments
- ensure compliance with laws, codes, policies, risk management, safety precautions, and emergency procedures
- maintain and oversee departmental equipment and schedule necessary services
- assist in monitoring ice events, crews, and scheduling of third-party employees
- assist event manager with setup specifications
- investigate and resolve operational problems and complaints
- deliver accurate information to operations staff regarding setup and ice maintenance
- troubleshoot equipment issues including Zambonis and floor scrubbers
- ensure preventative maintenance of all facility equipment
- oversee event load-ins and load-outs
- coordinate upkeep of star dressing rooms and interior painting
- assist with ice installation, maintenance, parking, and coordination as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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