Title Operations Manager | Full-Time | VyStar Pavilion

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $60,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group is a global leader in the live entertainment industry, dedicated to developing, owning, and operating world-class sports and entertainment venues. With a commitment to creating exceptional experiences for fans and communities, Oak View Group focuses on innovation, operational excellence, and dynamic community engagement. The company manages a diverse portfolio of arenas and venues, including iconic locations known for hosting major sporting events, concerts, and cultural activities. Their expertise in venue management ensures that every event is executed seamlessly and provides a memorable experience for attendees, performers, and partners alike. Oak View Group's emphasis on quality, safety, and sustainability sets them apart in the industry, making them a preferred employer for professionals seeking to grow their careers in operations and venue management.

The Operations Manager role at Oak View Group's VyStar Pavilion in Port Wentworth, Georgia, is a crucial position responsible for overseeing all operational aspects of the facility. This full-time position offers an annual salary range of $55,000 to $60,000 and comes with comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with company matching, as well as paid time off encompassing vacation days, sick leave, and 11 holidays. The Operations Manager will manage everything from event setup to teardown, ensuring smooth operations across departments. This includes direct oversight of operations, parking, and housekeeping staff, coordinating communication and assignments between departments, and maintaining the facility's overall condition. This role also involves managing ice rink operations, including scheduling staff and supporting ice event logistics. The position requires an individual capable of multitasking in a fast-paced environment, with responsibilities spanning event coordination, staff training and evaluation, quality control, safety compliance, and maintenance oversight. The Operations Manager will collaborate closely with third-party vendors and internal teams to ensure every event meets organizational standards and delivers exceptional attendee experiences. Committed to operational excellence, this role is key to sustaining the high standards of Oak View Group's venue management on a daily basis.

Job Requirements

bachelor's or technical degree preferred
minimum 3-5 years of arena or entertainment venue experience preferred
at least 2 years of supervisory or training experience
experience in public assembly industry supervisory or management roles
ability to work flexible schedules including early mornings, evenings, weekends, holidays, and extended consecutive days
proficiency with Windows and Microsoft Office software
knowledge of operational procedures and facility capabilities
knowledge of hockey facilities and operational rules preferred
experience in production and equipment operation preferred
self-motivated with excellent communication skills
strong decision-making ability under pressure
ability to work independently and as part of a team
ability to follow instructions and communicate effectively
organizational and prioritization skills
ability to meet deadlines and produce accurate results under pressure

Job Qualifications

Bachelor's or technical degree from an accredited college, university, or school preferred
minimum 3-5 years of arena or entertainment venue experience with facility and operations management preferred
at least 2 years of experience supervising and training personnel
related experience or training in the public assembly industry in supervisory or management roles
ability to work flexible schedules including early mornings, evenings, weekends, holidays, and extended consecutive days
proficient knowledge of Windows and Microsoft Office software and standard office equipment
understanding of operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for various event types
knowledge of hockey facilities including ice installation, Zamboni, and ice edger preferred
familiarity with NHL, AHL, ECHL rules, regulations, policies, and procedures
understanding of event operational characteristics like crowd management, fire and public safety regulations, and food service practices
knowledge of parking operations preferred
production experience with concerts, basketball, hockey, and special events
experience operating equipment such as Zambonis, golf carts, pallet jacks, forklifts, boom lifts, and scrubbing machines
self-motivated with strong interpersonal and communication skills
ability to make management decisions in a fast-paced, high-pressure environment with attention to detail and organization
capable of working independently and collaboratively
effective oral and written communication
strong organizational and prioritization skills
ability to work under pressure and meet deadlines with accuracy

Job Duties

Oversee day-to-day building operations, maintenance, and special projects
plan and coordinate various facility set-ups including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, parking lot events, sports, and trade shows
manage and develop parking procedures adhering to corporate standards
oversee part-time operations, parking, and housekeeping staff for event setup, execution, and breakdown
supervise facility maintenance programs and Computerized Maintenance Management System development
oversee procurement of safety, housekeeping, parking, and operational supplies from third-party vendors
assist in operations department reviews during weekly staff meetings
maintain working relationships with all departments
ensure compliance with laws, codes, ordinances, policies, risk management, safety protocols, and emergency procedures
manage departmental equipment and notify Ice Operations Manager of additional needs
support ice event monitoring and staffing logistics
assist event managers with setup specifications and ensure adherence
analyze and resolve operational issues and complaints
deliver timely and accurate operation and ice maintenance information
troubleshoot equipment including Zambonis, golf carts, forklifts, floor scrubbers, carpet cleaners, and lawn equipment
perform preventative maintenance on Zambonis and blade changes
oversee maintenance and repair of production equipment
ensure preventative maintenance of all facility equipment
manage event load-ins and load-outs typically occurring early mornings or late evenings
coordinate with third-party vendors for upkeep of star dressing rooms, locker rooms, and facility interiors
assist with ice installation, maintenance, operations, parking, and coordination as needed