Job Overview
Employment Type
Full-time
Compensation
Salary
Range $44,000.00 - $47,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
11 holidays
Job Description
Oak View Group (OVG) is the world leader in premium live entertainment infrastructure and services, founded in 2015. The company provides a comprehensive platform that includes venue development, venue management, hospitality, and sponsorship sales. OVG operates across four continents and oversees seven owned world-class venues, along with an impressive client roster comprising iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. The company is known for its commitment to innovation, excellence, and creating memorable live entertainment experiences globally.
Located at the Iowa Events Center in Des Moines, Iowa, Oak View Group is currently seeking a full-time Operations Manager role aimed at overseeing the seamless functionality of all arena and convention spaces within the venue. This vital leadership position carries an annual salary in the range of $44,000 to $47,000, reflecting the competitive compensation aligned with industry standards. The Operations Manager will lead both full-time and part-time hourly employees in the Operations Department, focusing on key areas such as housekeeping, room setups, show care, and event conversions.
This role places a strong emphasis on ensuring efficient planning, coordination, and review of complex event staffing and operational needs. The Operations Manager is responsible for developing detailed work plans, forecasting labor and equipment needs, and maintaining facility standards that adhere to safety regulations including OSHA requirements. This position is pivotal in fostering a safe, healthy, and productive work environment, while meticulously managing staff schedules to balance coverage and labor costs.
Key responsibilities also involve direct oversight and support of housekeeping and changeover crews, negotiating and coordinating partnerships with temporary staffing agencies, contractors, and vendors. The Operations Manager has hiring authority for part-time building attendants, engages in coaching and employee development, and handles disciplinary procedures in collaboration with HR. Additionally, this role requires the active management of collective bargaining agreements and union relationships to ensure compliance and maintain positive labor relations.
The Operations Manager will also play a crucial role in managing departmental budgets by forecasting staffing, equipment, and supply needs, monitoring expenditures, and identifying areas for improvement. Collaboration with Event Managers, Food Services, Audio/Visual, IT, and Engineering teams is essential to ensure smooth event execution.
Oak View Group prides itself on an inclusive workplace culture that values diversity, innovation, and a commitment to excellence. The Operations Manager position is a unique opportunity for an individual with strong leadership capabilities, organizational skills, and a passion for live event operations to contribute meaningfully to the success of the Iowa Events Center and the broader OVG mission.
Located at the Iowa Events Center in Des Moines, Iowa, Oak View Group is currently seeking a full-time Operations Manager role aimed at overseeing the seamless functionality of all arena and convention spaces within the venue. This vital leadership position carries an annual salary in the range of $44,000 to $47,000, reflecting the competitive compensation aligned with industry standards. The Operations Manager will lead both full-time and part-time hourly employees in the Operations Department, focusing on key areas such as housekeeping, room setups, show care, and event conversions.
This role places a strong emphasis on ensuring efficient planning, coordination, and review of complex event staffing and operational needs. The Operations Manager is responsible for developing detailed work plans, forecasting labor and equipment needs, and maintaining facility standards that adhere to safety regulations including OSHA requirements. This position is pivotal in fostering a safe, healthy, and productive work environment, while meticulously managing staff schedules to balance coverage and labor costs.
Key responsibilities also involve direct oversight and support of housekeeping and changeover crews, negotiating and coordinating partnerships with temporary staffing agencies, contractors, and vendors. The Operations Manager has hiring authority for part-time building attendants, engages in coaching and employee development, and handles disciplinary procedures in collaboration with HR. Additionally, this role requires the active management of collective bargaining agreements and union relationships to ensure compliance and maintain positive labor relations.
The Operations Manager will also play a crucial role in managing departmental budgets by forecasting staffing, equipment, and supply needs, monitoring expenditures, and identifying areas for improvement. Collaboration with Event Managers, Food Services, Audio/Visual, IT, and Engineering teams is essential to ensure smooth event execution.
Oak View Group prides itself on an inclusive workplace culture that values diversity, innovation, and a commitment to excellence. The Operations Manager position is a unique opportunity for an individual with strong leadership capabilities, organizational skills, and a passion for live event operations to contribute meaningfully to the success of the Iowa Events Center and the broader OVG mission.
Job Requirements
- High school diploma or equivalent
- 3-5 years of related operations or facility experience
- Proficiency with Windows and Microsoft Office
- Ability to communicate clearly and professionally
- Knowledge of OSHA regulations
- Forklift certification or willingness to obtain within 90 days
- Ability to lead teams in a fast-paced environment
- Availability for event-driven schedules including nights and weekends
- Strong organizational skills
- Self-motivated and team-oriented
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in facility management, event management, or related field (experience considered in lieu of education)
- 3-5 years of experience in operations or facility management in arenas, convention centers, or similar
- Proficient computer skills in Windows environment
- Experience with MS Word, Excel, Outlook, internet programs
- Ability to communicate professionally in-person and in writing
- Knowledge of OSHA and safety standards
- Forklift certification or ability to acquire within 90 days
- Strong interpersonal, communication, and leadership skills
- Self-motivated with ability to work independently and in a team
- Excellent organizational skills
- Ability to work variable schedules including nights, weekends, and holidays
Job Duties
- Manage planning, coordinating, and review of work plans for facility operations
- Review and communicate event documents to forecast staffing and equipment needs
- Coordinate department schedules to ensure proper facility coverage and monitor labor costs
- Oversee housekeeping and changeover crews, providing team support
- Maintain compliance with safety regulations and report unsafe conditions
- Communicate with temporary staffing agencies for labor scheduling and monitoring
- Interview, hire, coach, and discipline part-time building attendants
- Manage employee relations including suspension, termination, and DNR situations
- Provide and oversee training for all operations employees
- Comply with and supervise employees under collective bargaining agreements
- Maintain professional relations with union representatives
- Lead staff training and safety programs
- Maintain departmental equipment and coordinate repairs
- Participate in budget development and expenditure monitoring
- Collaborate on events with other departments
- Maintain excellent attendance and contribute to a safe work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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