Title Operations Manager | Full-Time | Iowa Events Center

Oak View Group (OVG) is a globally recognized leader in the premium live entertainment infrastructure and services industry. Established in 2015, OVG manages a diversified portfolio that includes venue development, management, and hospitality services. Over the years, the organization has expanded its footprint internationally, operating seven world-class venues and offering support to iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company has continually set the standard for excellence in live entertainment experiences by fostering strong partnerships and innovative solutions that cater to the evolving needs of audiences and stakeholders.

Located at the Iowa Events Center in Des Moines, Iowa, Oak View Group is currently seeking a dedicated and skilled Operations Manager to oversee the operational management of the facility. This full-time position comes with an annual salary ranging between $44,000 and $47,000 and includes benefits such as health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off inclusive of vacation days, sick days, and 11 holidays.

The Operations Manager role is pivotal to ensuring the smooth and efficient functioning of the Iowa Events Center's arena and convention spaces. Serving as the leader of the Operations Department, this position requires managing both full-time and part-time hourly employees. Key areas of oversight include housekeeping, room setups, show care, and changeover conversions. The manager will be responsible for planning, coordinating, and reviewing work plans essential to maintaining operational excellence during events of varying scale and complexity.

In addition to direct supervision, the Operations Manager must effectively communicate with team members, temporary staffing agencies, contractors, and vendors to coordinate labor needs and maintain optimal coverage. Ensuring compliance with safety regulations at the company, local, state, federal, and OSHA levels is critical to maintaining a safe working environment for all employees and contractors. The successful candidate must be adept at managing staffing budgets, monitoring expenditures, and implementing adjustments to align with organizational goals.

A comprehensive understanding of union and collective bargaining agreements is essential, as is maintaining professional and positive relations with union representatives. Recruiting, interviewing, hiring, training, coaching, mentoring, and evaluating staff fall under the manager's purview, along with disciplinary actions when necessary. The role demands strong leadership skills to inspire and support a diverse team working in a fast-paced, high-pressure environment.

Moreover, the Operations Manager will collaborate closely with other departments such as event management, food services, audio/visual, information technology, and engineering to coordinate seamless event production. The role requires excellent organizational skills, superior interpersonal communication, and a professional demeanor both in-person and in writing. The candidate must be able to adapt to an event-driven schedule that includes working nights, weekends, holidays, and extended shifts.

Oak View Group prides itself on a culture that values diversity and inclusivity. The company believes that a diverse team fosters innovation, improves service quality, and strengthens overall excellence. The Operations Manager will join a dynamic team committed to positively disrupting the live entertainment industry while embracing and celebrating diverse perspectives and backgrounds. As an equal opportunity employer, OVG is dedicated to providing a workplace free from discrimination based on protected classes defined under federal, state, or local law.