Title Operations & Security Manager | Full-Time | Utah Valley Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
flexible schedule
Job Description
Oak View Group (OVG) is a premier global leader in the live entertainment industry, specializing in the development, management, and operation of world-class venues. Founded in 2015, OVG's platform spans a diverse range of services including venue development, hospitality, and sponsorship sales. The company manages seven owned venues and serves an extensive roster of prestigious arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This broad reach makes OVG a highly influential force in shaping the future of live entertainment infrastructure worldwide.
One of the company's standout facilities is the Utah Valley Convention Center (UVCC), situated in historic downtown Provo, Utah. Opened in 2012, UVCC has quickly established itself as the premier meeting space in Utah County. It features a combination of modern architectural elegance, flexible meeting spaces, and spectacular interior and exterior views of the majestic Wasatch Mountains. UVCC's functional floor plan enables it to accommodate a diverse range of events, making it an ideal venue for conferences, conventions, banquets, and other gatherings.
The Operations & Security Manager is a vital full-time position based at the Utah Valley Convention Center, reporting within the organizational framework of Oak View Group. This role is designed to provide strong and dynamic leadership overseeing both operations and security functions. A key focus of the position is to ensure that events hosted at UVCC are executed flawlessly, with efficient setup and logistics while maintaining a safe and secure environment for guests, clients, and staff alike.
With an annual salary range of $55,000 to $60,000, the Operations & Security Manager is responsible for supervising all event-related operations from planning to execution and breakdown. They are tasked with coordinating room setups, event day logistics, equipment placement, and timelines while ensuring accuracy and meeting the expectations of clients and internal teams including AV, banquets, and event managers. They also manage inventory, operational records, and collaborate closely with the Building Services Manager on facility cleaning to maintain a high standard of presentation and functionality.
Security oversight is equally crucial, with responsibilities including patrolling, access management, monitoring entrances and exits, shipping and receiving operations, and enforcement of security policies. The manager is also the key contact during emergency situations, handling fire, medical, and public safety incidents, all while supporting emergency preparedness and evacuation programs. Compliance with OSHA standards, fire codes, and public safety regulations is rigorously maintained.
The position involves hiring, training, scheduling, and supervising a team dedicated to operations and security, ensuring consistent performance and continuous development. Clear communication, high-level customer service, and collaboration with vendors, clients, and guests are essential to achieving success. Additionally, this role entails administrative duties including payroll approval, budget management, invoice coding, and ensuring all work adheres to company policies and legal standards.
Oak View Group fosters an inclusive culture that values diversity and believes it enhances innovation, service quality, and excellence. The Operations & Security Manager is a critical role within this ethos, promoting a safe, efficient work environment that supports equal opportunity and legal compliance. The position demands flexibility including nights, weekends, holidays, and extended hours to meet the demands of a vibrant, event-driven environment.
This position will remain open until August 14, 2026, offering a unique opportunity for a seasoned professional to contribute to an industry-leading company and a prestigious convention center that serves as a hub for community and cultural events in Utah.
One of the company's standout facilities is the Utah Valley Convention Center (UVCC), situated in historic downtown Provo, Utah. Opened in 2012, UVCC has quickly established itself as the premier meeting space in Utah County. It features a combination of modern architectural elegance, flexible meeting spaces, and spectacular interior and exterior views of the majestic Wasatch Mountains. UVCC's functional floor plan enables it to accommodate a diverse range of events, making it an ideal venue for conferences, conventions, banquets, and other gatherings.
The Operations & Security Manager is a vital full-time position based at the Utah Valley Convention Center, reporting within the organizational framework of Oak View Group. This role is designed to provide strong and dynamic leadership overseeing both operations and security functions. A key focus of the position is to ensure that events hosted at UVCC are executed flawlessly, with efficient setup and logistics while maintaining a safe and secure environment for guests, clients, and staff alike.
With an annual salary range of $55,000 to $60,000, the Operations & Security Manager is responsible for supervising all event-related operations from planning to execution and breakdown. They are tasked with coordinating room setups, event day logistics, equipment placement, and timelines while ensuring accuracy and meeting the expectations of clients and internal teams including AV, banquets, and event managers. They also manage inventory, operational records, and collaborate closely with the Building Services Manager on facility cleaning to maintain a high standard of presentation and functionality.
Security oversight is equally crucial, with responsibilities including patrolling, access management, monitoring entrances and exits, shipping and receiving operations, and enforcement of security policies. The manager is also the key contact during emergency situations, handling fire, medical, and public safety incidents, all while supporting emergency preparedness and evacuation programs. Compliance with OSHA standards, fire codes, and public safety regulations is rigorously maintained.
The position involves hiring, training, scheduling, and supervising a team dedicated to operations and security, ensuring consistent performance and continuous development. Clear communication, high-level customer service, and collaboration with vendors, clients, and guests are essential to achieving success. Additionally, this role entails administrative duties including payroll approval, budget management, invoice coding, and ensuring all work adheres to company policies and legal standards.
Oak View Group fosters an inclusive culture that values diversity and believes it enhances innovation, service quality, and excellence. The Operations & Security Manager is a critical role within this ethos, promoting a safe, efficient work environment that supports equal opportunity and legal compliance. The position demands flexibility including nights, weekends, holidays, and extended hours to meet the demands of a vibrant, event-driven environment.
This position will remain open until August 14, 2026, offering a unique opportunity for a seasoned professional to contribute to an industry-leading company and a prestigious convention center that serves as a hub for community and cultural events in Utah.
Job Requirements
- High school diploma or GED
- 3-5+ years of experience in event operations, venue management, or security
- Supervisory experience
- Knowledge of OSHA standards, fire and life safety regulations
- CPR/AED and First Aid certification or ability to obtain
- Valid Utah driver’s license or ability to attain one
- Proficiency in Microsoft Office
- Strong leadership skills
- Excellent communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Sound judgment and problem-solving skills
- Ability to work independently
- Strong attention to detail
- Physical ability to lift heavy objects
- Willingness to work flexible hours including nights, weekends, and holidays
- Ability to quickly respond to emergencies
Job Qualifications
- High school diploma or GED required
- 3-5+ years of experience in event operations, venue management, or security with supervisory experience required
- Knowledge of OSHA standards, fire and life safety regulations, and safe work practices
- CPR/AED and First Aid certification or ability to obtain
- A valid Utah driver’s license or the ability to attain one
- Proficiency in Microsoft Office and basic computer systems
- Strong leadership, communication, and interpersonal skills
- Ability to multitask and manage priorities in a fast-paced, event-driven environment
- Sound judgment, problem-solving, and conflict resolution abilities
- Ability to work independently and make decisions under pressure
- Strong attention to detail and organizational skills
- Ability to lift heavy objects as needed
- Work both indoors and outdoors in varying conditions
- Flexible schedule including nights, weekends, holidays, and extended hours
- Ability to respond quickly to emergencies and navigate the facility as needed
Job Duties
- Plan, coordinate, and oversee all event-related operations including room setups, event day needs, configurations, and post-event breakdown
- Ensure accuracy of event setups
- Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs
- Oversee event logistics including equipment placement, changeovers, and operational timelines
- Manage inventory, organization, and distribution of operations equipment and supplies
- Maintain accurate operational records and documentation
- Work closely with the Building Services Manager on facility cleaning
- Oversee all facility security operations including patrols, access management, and monitoring of entrances and exits
- Manage shipping and receiving operations
- log and track all items entering and leaving the facility
- Coordinate exhibitor load-in/load-out procedures and ensure compliance with facility policies
- Monitor events to identify and address safety or security risks and provide recommendations
- Enforce security policies including sign-in/out procedures and use of security systems
- Respond to and manage emergency situations including fire, medical, and public safety incidents
- Support and administer emergency preparedness and evacuation programs
- Ensure compliance with OSHA standards, fire codes, and public safety regulations
- Prepare, review, and maintain incident reports and implement corrective actions
- Serve as liaison with local law enforcement agencies as needed
- Hire, train, schedule, supervise, and evaluate operations and security staff
- Develop staff schedules and approve payroll/time cards
- Provide ongoing training in safety, security, and operational procedures
- Assign and prioritize daily work activities and monitor workflow and staff performance
- Address performance issues, implement discipline, and support employee development
- Foster a collaborative, customer-service-oriented work environment
- Provide high-level customer service to clients, vendors, and guests
- Act as a point of contact during events to resolve operational or security issues
- Assist guests with directions, information, and general support
- Maintain a visible, professional presence during events
- Assist in developing and managing departmental budgets
- monitor expenses and recommend adjustments
- Ensure compliance with company policies, safety standards, and legal requirements
- Maintain confidentiality and exercise sound judgment in all situations
- Perform additional duties as assigned
- Code and approve invoices
- Perform administrative duties such as labor allocations and payroll approval
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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