Title House Manager | Part-Time | Lexington Opera House

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $18.00

Benefits

401(k) savings plan

401(k) matching

Job Description

Oak View Group is a leading global sports and entertainment company dedicated to creating memorable live experiences. With a diverse portfolio that spans venues, live experiences, and event programming, Oak View Group stands at the forefront of the industry, committed to innovation, operational excellence, and community engagement. The company is renowned for its dynamic approach to venue management and event promotion, fostering environments where fans and patrons feel welcomed, safe, and thoroughly entertained. Their work culture values professionalism, teamwork, and a shared passion for the arts and entertainment, making them a sought-after employer within the live event and sports sectors.

The Lexington Opera House, located in the heart of downtown Lexington, Kentucky, is a historic and beloved performing arts venue managed under the Oak View Group’s umbrella. Known for its architectural grandeur and eclectic programming, the Opera House hosts a wide range of performances including theater productions, concerts, and community events. Its mission is to provide enriching cultural experiences that inspire, entertain, and educate diverse audiences. The venue prides itself on exceptional customer service and seamless event execution, which relies heavily on a skilled front-of-house staff.

The part-time House Manager role is a pivotal position within the Lexington Opera House, serving as a key component of the venue’s public face. This position primarily involves overseeing the lobby, auditorium, and audience seating areas during event performances to ensure a smooth and enjoyable experience for all patrons. The House Manager is responsible not only for operational logistics but also for fostering a welcoming environment where audience engagement and safety are top priorities. This includes managing front-of-house volunteers and staff, handling patron inquiries and concerns, and maintaining the overall readiness and security of the venue before, during, and after shows.

This role pays an hourly rate of $18.00 and offers part-time benefits including a 401(k) savings plan with matching contributions. The House Manager plays a crucial role in coordinating volunteer recruitment, scheduling, and training, ensuring all team members are fully prepared to deliver exceptional service. They conduct pre-show briefings with volunteers to communicate important information such as attendance expectations, seating arrangements, emergency protocols, event policies, and guest services. This position requires a professional appearance and demeanor at all times, reflecting the high standards of the Lexington Opera House.

Success in this role means working collaboratively with theatre staff, including the Box Office Manager, Technical Coordinator, and Event Coordinator, to facilitate the smooth production of shows and uphold the theatre’s reputation for excellence. The House Manager’s leadership directly enhances the patron experience by creating an organized, safe, and welcoming space where the arts can be enjoyed fully. This is an exciting opportunity for individuals with a background in performing arts management, customer service, and volunteer coordination who are passionate about contributing to the cultural vitality of Lexington and supporting a historic community institution. The position will remain open until July 24, 2026.

Job Requirements

high school diploma or GED
3-5+ years of relevant work experience
2+ years of supervisory experience
ability to recruit and train volunteers
excellent communication and interpersonal skills
professional appearance and demeanor
ability to work collaboratively with theatre staff
availability to work evenings and weekends

Job Qualifications

3-5+ years of work experience in the performing arts, arts administration and/or theater management, or a related field
2+ years of supervisory experience
high school diploma or GED required
previous experience recruiting volunteers a plus
previous experience training staff preferred

Job Duties

Recruiting or supervising the recruiting of all volunteers
coordinating building opening times on show nights
orienting and sharing in the training of volunteers
explaining to volunteers how tickets are to be scanned or processed for entry to shows
checking the auditorium, lobbies, restrooms, and any other public space before and after the audience is permitted to enter the theatre to assure the house is in a ready state
turning restroom lights on and off in the lobbies and public areas and assuring that the house is secured by locking down the lobbies after a show
scheduling and supervising volunteer assignments within the theatre, ensuring that ushers and volunteers have a clear understanding of the seating scheme and of emergency sheltering in place or egress as needed
conducting briefings with the volunteers before each show to inform them about expected attendance, who the designated floor captains are, the running time of the show, intermission, the late seating policy, the photo policy, planned meet-and-greet schedules, concessions, merchandise, programs or handouts, accessible seating or expected service animals, and general housekeeping information
providing an impeccable appearance at all times and ensuring all volunteers are provided with an appearance befitting the high standard of the theatre
working closely with the theatre staff, particularly the box office manager, theatre technical coordinator, and event coordinator, to ensure a smooth and efficient production of each show and to represent the company in a professional manner