Title General Manager, Venue | Full Time | Hilliard Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $160,000.00 - $180,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in the live entertainment industry, specializing in premium live entertainment infrastructure and services. Since its founding in 2015, OVG has established itself as a powerhouse in venue development, management, hospitality, and sponsorship sales. The company manages and owns a collection of seven world-class venues and boasts an extensive client portfolio that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Oak View Group is dedicated to innovation, excellence, and delivering unparalleled experiences in live entertainment, fostering community engagement and economic growth in the regions where it operates.
At the heart of OVG's operations in Corpus Christi, Texas, lies the Hilliard Center – the city’s premier state-of-the-art convention center. The Hilliard Center offers a stunning 138,000 square feet of meeting and exhibit space with breathtaking views of Corpus Christi Bay. This expansive facility can be divided into ten separate ballrooms and includes amenities such as four loading bays, nineteen television monitors for customizable event presentations, a 76,500 square foot Exhibit Hall tailored for expos and trade shows, and an 18,500 square foot premier ballroom with scenic bay views. Additionally, the connected 10,000-seat indoor arena and a 2,600-seat Selena Auditorium enhance the venue's ability to accommodate a diverse range of events including concerts, sporting events, family shows, conventions, and more.
The General Manager at the Hilliard Center plays a pivotal role by overseeing the complete operation and management of the facility. This full-time leadership position reports directly to the District General Manager of OVG and offers an annual salary range of $160,000 to $180,000, with eligibility for bonuses. The role is essential to maximizing the utilization and profitability of the Hilliard Center through strategic promotion, contractual negotiations, budgeting, staffing, event coordination, financial oversight, and facility maintenance. Being the key representative of OVG on-site, the General Manager fosters strong working relationships with diverse stakeholders including clients, artists, promoters, tenants, government agencies, and local community organizations.
Day-to-day responsibilities include directing the management contract compliance, coordinating with marketing and booking teams, negotiating leases and event contracts, and overseeing event operations, security, hospitality, box office, and maintenance services. The General Manager also ensures operational excellence through staff recruitment, training, and supervision, financial planning, and implementing policies and procedures aligned with corporate goals. By collaborating with local convention and visitors bureaus and leveraging extensive industry knowledge, the General Manager drives continuous growth and community engagement. The role demands someone with visionary leadership, excellent communication and interpersonal skills, adeptness at problem-solving under pressure, and a steadfast commitment to hospitality and customer service excellence.
Candidates should expect to work varied hours including nights, weekends, and holidays in alignment with the event schedule. The position requires in-depth knowledge of convention and arena facility management, labor relations, contract negotiations, budgeting, sales, marketing, event management, and adherence to safety and legal regulations. Working at the Hilliard Center also means contributing to a vibrant local culture and providing top-tier experiences for meeting planners, event organizers, artists, and attendees. Full-time employees enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement savings with matching contributions, and generous paid time off covering vacation, sick days, and holidays.
OVG values diversity and inclusivity, recognizing their critical role in driving innovation and reinforcing the company’s commitment to creating welcoming environments that reflect the communities they serve. As an Equal Opportunity Employer, Oak View Group is devoted to fair employment practices without discrimination based on any protected characteristics under federal, state, or local laws. Joining Oak View Group as a General Manager at the Hilliard Center means becoming part of a dynamic, forward-thinking team dedicated to excellence, community involvement, and memorable live entertainment experiences.
At the heart of OVG's operations in Corpus Christi, Texas, lies the Hilliard Center – the city’s premier state-of-the-art convention center. The Hilliard Center offers a stunning 138,000 square feet of meeting and exhibit space with breathtaking views of Corpus Christi Bay. This expansive facility can be divided into ten separate ballrooms and includes amenities such as four loading bays, nineteen television monitors for customizable event presentations, a 76,500 square foot Exhibit Hall tailored for expos and trade shows, and an 18,500 square foot premier ballroom with scenic bay views. Additionally, the connected 10,000-seat indoor arena and a 2,600-seat Selena Auditorium enhance the venue's ability to accommodate a diverse range of events including concerts, sporting events, family shows, conventions, and more.
The General Manager at the Hilliard Center plays a pivotal role by overseeing the complete operation and management of the facility. This full-time leadership position reports directly to the District General Manager of OVG and offers an annual salary range of $160,000 to $180,000, with eligibility for bonuses. The role is essential to maximizing the utilization and profitability of the Hilliard Center through strategic promotion, contractual negotiations, budgeting, staffing, event coordination, financial oversight, and facility maintenance. Being the key representative of OVG on-site, the General Manager fosters strong working relationships with diverse stakeholders including clients, artists, promoters, tenants, government agencies, and local community organizations.
Day-to-day responsibilities include directing the management contract compliance, coordinating with marketing and booking teams, negotiating leases and event contracts, and overseeing event operations, security, hospitality, box office, and maintenance services. The General Manager also ensures operational excellence through staff recruitment, training, and supervision, financial planning, and implementing policies and procedures aligned with corporate goals. By collaborating with local convention and visitors bureaus and leveraging extensive industry knowledge, the General Manager drives continuous growth and community engagement. The role demands someone with visionary leadership, excellent communication and interpersonal skills, adeptness at problem-solving under pressure, and a steadfast commitment to hospitality and customer service excellence.
Candidates should expect to work varied hours including nights, weekends, and holidays in alignment with the event schedule. The position requires in-depth knowledge of convention and arena facility management, labor relations, contract negotiations, budgeting, sales, marketing, event management, and adherence to safety and legal regulations. Working at the Hilliard Center also means contributing to a vibrant local culture and providing top-tier experiences for meeting planners, event organizers, artists, and attendees. Full-time employees enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement savings with matching contributions, and generous paid time off covering vacation, sick days, and holidays.
OVG values diversity and inclusivity, recognizing their critical role in driving innovation and reinforcing the company’s commitment to creating welcoming environments that reflect the communities they serve. As an Equal Opportunity Employer, Oak View Group is devoted to fair employment practices without discrimination based on any protected characteristics under federal, state, or local laws. Joining Oak View Group as a General Manager at the Hilliard Center means becoming part of a dynamic, forward-thinking team dedicated to excellence, community involvement, and memorable live entertainment experiences.
Job Requirements
- bachelor's degree in business administration, public administration or related field
- 5-7 years of leadership experience in arena or convention center management or equivalent combination of education and experience
- experience with contract negotiation and purchasing procedures
- supervisory experience
- knowledge of labor relations and union contracts if applicable
- strong leadership and visionary abilities
- excellent communication and interpersonal skills
- ability to work nights, weekends, and holidays
- proficiency with Microsoft Office and internet
- knowledge of safety regulations and compliance
- strong customer service orientation
- ability to manage multiple stakeholder relationships
- ability to handle confidential information
- capacity to work under pressure
- effective problem-solving skills
- experience in budgeting, sales, marketing, event and facility management
Job Qualifications
- bachelor's degree from a four-year accredited college or university with major coursework in business or public administration or related fields
- minimum of 5-7 years progressively responsible experience in a leadership role with an arena or convention center or equivalent education and experience
- experience in contract negotiation, purchasing procedures, and supervising personnel
- experience in labor relations and union contracts if applicable
- dynamic leader with visionary abilities
- excellent communication, interpersonal, and organizational skills
- ability to maintain highly confidential information
- ability to work nights, weekends and holidays as required by event schedule
- ability to collaborate with diverse vested interest groups to foster cooperation
- knowledge of principles and practices in managing convention and arena facilities
- proficiency in Microsoft Word, Excel, and internet
- ability to anticipate problems and implement corrective action
- capability to perform under pressure associated with the entertainment industry
- considerable knowledge of safety regulations and applicable laws
- strong orientation to hospitality and customer service
- solid knowledge of budgeting, sales/marketing, event management, facility operations, maintenance, custodial, personnel and office management
- effective supervisory skills
- ability to handle human resource and personnel issues constructively and provide solutions
- experience managing similar-sized facilities
Job Duties
- maintains active contact with the client/contract administrator
- monitors OVG's compliance with all provisions of the management contract
- aggressively promotes the use of the facilities to maximize their utilization
- negotiates contracts and lease agreements with event organizers, meeting planners, promoters and agents for all managed spaces
- works directly with promoters, artist agents and managers to book concerts, family shows and other ticketed and non-ticketed events
- establishes and maintains effective working relationships with client/contract administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations
- coordinates facility involvement with Convention and Visitors Bureau and other destination marketing agencies
- assures the coordination, implementation and administration of corporate plans and programs such as training, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management
- develops and implements facility goals aligned with management contract and corporate policy
- prepares and maintains reports and records for the client and corporate office
- plans, organizes, coordinates and directs facility activities and personnel
- assists and coordinates with annual operating calendar, activity schedules, and attendance/revenue projections
- conducts weekly staff meetings
- directs development and administration of operating and marketing financial plans and budgets
- controls day-to-day operations ensuring coordination of programs and events
- conducts post-event operational financial reviews
- approves all contracts and agreements with suppliers, promoters, and tenants
- responds effectively to directives and requests from internal and external organizations
- oversees and advises human resources on staffing plans, salaries, and benefits
- ensures venue operations comply with local, state and federal regulations
- evaluates and recommends facility practice improvements
- recruits, trains, supervises and evaluates administrative and supervisory staff
- maintains relationships with tenants, employees, union representatives and the public
- performs other assigned duties
- manages subordinate directors or managers in finance, marketing, event operations, food & beverage, sales, and other departments
- carries out supervisory responsibilities per OVG policies and laws including hiring, training, performance appraisal, rewards, discipline, and conflict resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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