Title Event Manager | Full-Time | Rio Rancho Events Center

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group is a leading global venue management and development company, renowned for its commitment to elevating the live entertainment experience. With a dedicated focus on innovating venue operations and enhancing guest satisfaction, Oak View Group manages an extensive portfolio of iconic locations, including arenas, stadiums, and convention centers across multiple regions. Their approach blends technology, operational excellence, and customer service to redefine how audiences enjoy entertainment and events, making it an exciting and dynamic workplace for professionals passionate about event management and venue operations.

The Event Manager position at the Rio Rancho Events Center, part of Oak View Group's expansive Venue Management division, offers a unique opportunity to lead and execute a wide array of events ranging from concerts and sporting events to exhibitions and corporate gatherings. This full-time role located in Rio Rancho, New Mexico, comes with a competitive annual salary in the range of $50,000 to $60,000, reflecting the importance of the role in ensuring seamless event execution and customer satisfaction.

As an Event Manager, the incumbent will be responsible for overseeing every aspect of assigned events from the initial planning stages through to event completion. The role requires a hands-on leader capable of managing high-performing teams, including hiring, training, scheduling, and supervising event and security staff to uphold the highest standards of service and safety. The manager will also coordinate with local public safety officials to maintain secure environments for all guests and participants.

Critical responsibilities include directing communication between event staff and security personnel, ensuring operational excellence while fostering a collaborative work environment. The role involves substantial interaction with clients, lessees, contractors, and municipal officials, requiring sophisticated interpersonal skills and a focus on customer experience.

Furthermore, the Event Manager will assist with financial aspects of event management such as preparing pre-show financial estimates and post-show settlements, offering professional guidance to lessees regarding additional services, and ensuring comprehensive logistical support, including facility readiness and hospitality arrangements. Maintaining equipment essential for event operations and handling emergency planning and execution are also key functions.

Oak View Group promotes a culture of teamwork and dedication to its principles, seeking candidates who are not only skilled in operational and logistical management but are also customer service-oriented and proactive problem solvers. This position includes benefits such as health, dental, and vision insurance, a 401(k) savings plan with employer matching, and paid time off covering vacation, sick days, and 11 holidays.

In summary, this role is ideal for an experienced event management professional who thrives in fast-paced environments and is committed to delivering outstanding live event experiences. The Event Manager will play a pivotal role in upholding Oak View Group's reputation as a premier venue management company while contributing to the success of the Rio Rancho Events Center's diverse event portfolio.

Job Requirements

Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Strong computer skills in Microsoft Office applications, word processing, and internet
Ability to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
Knowledge of operational characteristics of events
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Knowledge of fire and public safety regulations
Ability to communicate clearly and concisely both orally and in writing

Job Qualifications

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong computer skills in Microsoft Office applications, word processing, and internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required
Communicate clearly and concisely, both orally and in writing
Ability to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

Job Duties

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event and security staff
Create work schedules for event and security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load-in and load-out
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services
event staff
and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with the food and beverage provider and make hospitality arrangements as needed
Serve as manager on duty as scheduled
Other duties and responsibilities as assigned