Title Event Manager | Full-Time | Rio Rancho Events Center

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG specializes in venue development, management, hospitality, and sponsorship sales. The company operates seven world-class venues as well as serves a distinguished client roster featuring iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spanning four continents. OVG's commitment to excellence and innovation has positioned it as a frontrunner in the live entertainment and event management industry.

The Rio Rancho Events Center, located in Rio Rancho, New Mexico, is one of the venues managed by Oak View Group. This multi-purpose facility, with a seating capacity of 8,000, opened in 2006 and hosts a wide variety of events such as concerts, hockey, basketball, indoor football, rodeos, family shows, and trade exhibitions. As a municipally owned facility managed by OVG, the center is a significant entertainment hub within the region, attracting visitors from nearby Albuquerque and Santa Fe. The venue supports diverse event setups tailored to meet the unique needs of each occasion, ensuring high-quality experiences for patrons and clients alike.

The Event Manager role at Rio Rancho Events Center is a full-time position that offers an annual salary ranging from $50,000 to $60,000. This role requires comprehensive oversight of assigned events from initial planning to execution and closure. The Event Manager will be responsible for hiring, training, scheduling, and supervising all event and security staff, overseeing venue security protocols, and facilitating smooth communication between all involved parties. Their responsibilities extend to maintaining strong working relationships with clients, public safety officials, and venue staff to ensure seamless event operations and exceptional customer satisfaction.

This position demands a proactive and organized professional who can analyze potential challenges, provide effective solutions, manage complex logistics, and maintain professionalism under pressure. The Event Manager will serve as a central point of contact during events, coordinating staffing levels, managing emergency preparedness, and resolving any event-related complaints promptly. They will also handle financial processes such as event cost estimating and payroll approvals.

Oak View Group values diversity and inclusivity and encourages candidates from various backgrounds to apply. Employees benefit from health, dental, and vision insurance, a 401(k) retirement savings plan with matching contributions, and paid time off including vacation, sick days, and holidays. The position remains open until September 11, 2026, and offers candidates the opportunity to grow within a prestigious, innovative company recognized for its leadership in the live entertainment industry.

Job Requirements

Bachelor's degree from an accredited college or university
3-5 years of responsible experience in event management
Strong computer skills including Microsoft Office
Knowledge of crowd management and control techniques
Understanding of fire and public safety regulations
Ability to communicate clearly and concisely
Capacity to work flexible hours including nights, weekends, and holidays
Experience in budget preparation
Familiarity with operational characteristics of a multipurpose venue
Ability to supervise and train staff
Prior experience in public assembly or convention center settings
Demonstrated customer service skills

Job Qualifications

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor's degree from an accredited college or university with major coursework in facility management, hospitality management, business, or related field
Strong computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment, convention, public assembly settings
Experience with AutoCAD is preferred but not required
Communicate clearly and concisely, both orally and in writing
Ability to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed

Job Duties

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations
Establish and maintain effective working relationships with lessees, clients, co-workers, part-time staff, contractors, patrons, public and municipal officials
Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles
Assist in the preparation of building to meet the requirements of upcoming events, shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event and security staff
Create work schedules for event and security staff, delegate assignments, and review performance results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load-in and load-out
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Maintain equipment for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials including police, fire and medical services
event staff
and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with the food and beverage provider and make hospitality arrangements as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned