Title Event Manager | Full-Time | Iowa Events Center

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,000.00 - $50,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Holiday pay

Job Description

Oak View Group is a renowned leader in venue management, specializing in the operation and management of sports and entertainment facilities. The group is dedicated to delivering exceptional experiences for clients, patrons, and partners by integrating innovative management practices and fostering a culture of excellence. Operating within the bustling and vibrant city of Des Moines, Iowa, Oak View Group manages the Iowa Events Center, located at 730 Third Street. This prime facility hosts a diverse range of events including concerts, sports games, conventions, and community gatherings, serving as a central hub for entertainment and cultural activities in the region.\n\nThe Event Manager role at Oak View Group within the Iowa Events Center is a critical leadership position responsible for the end-to-end management of assigned events. This full-time role, offering a competitive annual salary range of $45,000 to $50,000, focuses on ensuring seamless event execution while maintaining top-tier customer and lessee satisfaction. The ideal candidate will work closely with a team of event and security staff, cultivating a professional and cooperative environment that emphasizes safety, efficiency, and high-quality service delivery. The Event Manager will be integral in coordinating with external partners including local public safety officials such as police, fire, and medical services to uphold the security and smooth operation of all events.\n\nIn this capacity, the Event Manager oversees the advance planning process, ensuring readiness and compliance with operational standards. Responsibilities include hiring, training, scheduling, and supervising all event staff and security personnel. This person is also tasked with orchestrating communication channels between different departments, including event staff and building operations, to address challenges proactively and implement effective solutions. The role requires a flexible work schedule, including availability for nights, weekends, early mornings, and holidays, reflecting the dynamic nature of event hosting.\n\nOak View Group emphasizes customer service and teamwork, stressing a collaborative approach to meet and exceed the expectations of event lessees and attendees. The manager will assist in financial aspects such as event budgeting, pre-show estimates, and post-show settlements, ensuring fiscal responsibility alongside operational excellence. With a focus on continuous improvement, the Event Manager is expected to maintain a thorough understanding of crowd management techniques, safety regulations, and event technology, contributing to safe and successful events. This role presents an excellent opportunity for a seasoned event management professional to grow within a leading venue management company, delivering memorable experiences in a premier facility with strong community ties.

Job Requirements

Bachelor's degree from accredited college or university
3-5+ years of responsible event management experience in a stadium, arena, convention center or public assembly facility
Strong oral and written communication skills
Proficiency in Microsoft Office applications
Knowledge of crowd management and control techniques
Ability to identify needs of facility users
Knowledge of fire and public safety regulations
Ability to work a flexible schedule including nights, weekends, early mornings, and holidays
Strong leadership and supervisory skills
Excellent customer service orientation

Job Qualifications

3-5+ years experience in event management in stadium, arena, convention center, or public assembly setting
Bachelor's degree in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Proficient in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify needs of facility users
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Familiar with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of audio/visual equipment and electronic systems in public assembly facilities
Experience in budget preparation and control
Familiarity with terminology used in entertainment, convention, or public assembly settings
Preferred experience with AutoCAD

Job Duties

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations
Establish and maintain effective working relationships with lessees, clients, co-workers, part-time staff, contractors, patrons, public and municipal officials
Work a flexible schedule including nights, weekends, early mornings, and holidays
Complete all duties with a customer service focus through teamwork and dedication to company principles
Assist in preparation of building for events
Complete pre-show event financial estimates
Complete post-show event settlements
Advise lessees on services available from independent contractors
Recruit, train, and supervise event and security staff
Create work schedules, delegate assignments, and review performance
Function as liaison between users of facility and staff
Recommend and evaluate required event staffing levels
Coordinate communication during load-in and load-out
Investigate and resolve event-related complaints
Maintain event and security equipment
Make hospitality arrangements
Communicate with municipal officials and event staff to ensure security
Review emergency planning procedures
Create and distribute detailed data sheets for events
Prepare and approve bi-weekly payroll
Coordinate service needs with food and beverage provider
Serve as Manager on Duty as scheduled
Perform other duties as assigned