Title Event Manager | Full-Time | Iowa Events Center

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,000.00 - $50,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Established in 2015, OVG has built a formidable reputation through its extensive platform that spans venue development, management, hospitality, and sponsorship sales. The company manages seven world-class venues and works with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Located at the Iowa Events Center in Des Moines, Iowa, Oak View Group is known for its commitment to excellence, innovation, and fostering inclusive environments that reflect the diverse communities in which it operates.

As the Event Manager at the Iowa Events Center, you will play a pivotal role in coordinating and managing events from the initial planning stages through to their successful completion, ensuring a seamless experience for clients, patrons, and staff alike. This full-time position offers an annual salary range of $45,000 to $50,000, along with comprehensive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation days, sick days, and eleven holidays.

The Event Manager is responsible for overseeing every aspect of assigned events, including supervising and scheduling event staff, managing building security, and liaising with local public safety officials to guarantee smooth and secure operations. This position requires a proactive approach to leadership, problem solving, and customer service, embodying OVG's values through teamwork and dedication. Duties range from advanced event planning and staff training to coordinating communications and resolving any event-related complaints with professionalism. The role also involves financial management tasks such as preparing event financial estimates and settlements, managing payroll for event and security personnel, and ensuring all equipment necessary for event operations is maintained and ready for use.

In addition to operational expertise, the Event Manager must be able to work a flexible schedule including long nights, early mornings, weekends, and holidays. The role demands excellent communication skills and the ability to develop effective working relationships with clients, co-workers, contractors, patrons, and public officials. By acting as the key liaison between users of the facility and internal staff, the Event Manager helps to facilitate exceptional event experiences that uphold Oak View Group's commitment to quality and customer satisfaction. This role offers an opportunity to contribute to the success of world-class events within a dynamic, innovative company that values diversity and inclusion, providing a fulfilling career path within the live entertainment industry.

Job Requirements

Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings

Job Qualifications

3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required

Job Duties

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event & security staff
Create work schedules for event & security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load-in and load-out
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services
event staff
and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with the food and Beverage provider & make hospitality arrangements as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned